John Lane

Claudia J.

Aug 12, 2026

Yelp

experience The end of June 2026 I purchased a new van for my business. In 2020 l had purchased a new navigator from them. When I picked up the van I decided to sell my navigator back to,them. The loan had been paid off 3 years ago and I had my release of lien from Lincoln financial. However, I never got my title. I also along with one of my employees purchased a new bronco for him at the time I sold the navigator. It is now over a month, the salesman refused to correct their mistake of me never getting my title because their office put that I leased the navigator even tho I had my contract that I bought it and had the lien release from Lincoln financial The manager of empire ford John Lane, was extremely rude, threw the title with their leasing company listed as the owner in my face and told me they owned the car. I told them I wanted my car back and they refused. They would not even go,into their computer to see that this was not a lease and that I in fact bought the car He told me l,owed them money because,leased the car and never paid the leasing fee. To This date I have not received the money from them for buying my car and they still,have the car i also have a text message from the salesman, Brad Simon, admitting their mistake yet they will not do anything about it. My next step is the attorney general and a lawyer This dealership are nothing but a bunch of crooks. And they also screwed up the registration of the bronco we bought and have yet to fix that. new plates were gotten for the bronco and when they turned in the info for registration and insurance they gave them the old plate number. When asked what he should do if he got stopped by a cop the salesman's answer was "tell them to call us". I have already put a report in to ford headquarters. Maybe the owner of this dealership, Michael Brown, should pay more attention to what is going on at his dealership. I originally was going to, purchase 2 more work vans but now I will go to a different dealer. The only contact I will have with Empire Ford is when I see them in court if this is not settled in the next week. I think I'm being very generous about this by giving them more time I'm sure I'm not the only one who has had problems with them

Orian Lawrence

Jul 25, 2026

Google

Came from out of state to purchase a vehicle from these guys. John Lane and Gregg were professional, prompt, and made my purchase a great experience. I would absolutely recommend working with this team and will be returning for my next vehicle purchase.