Kayla Rosa

pjoshi0125

Jul 28, 2025

DealerRater

This is the pathetic Toyota Service Center to ever visit. Gave two chance before posting this review. I took my new Toyota for service. First time booked appointment over the phone for basic tire rotation and trunk issues. Agent missed to mention that in the notes. Service agent Kayla was extremely rude and unapologetic about the error and straight forward refused to accommodate the request to check the trunk issues. When request for the manager she kept on delaying it for almost an hour. When asked the concierge agent manager was available. So this clearly indicates her ill intention to not have manager talk to me. They brushed off the issue as greasing issue. I again gave them a second chance considering this could one of issue. Again was assigned the same agent Kayla. Since this was a service appointment and also trunk issue I requested for a loaner which she straight forward said No we do not have any loaners. However she was able to assign a loaner to the customer after me. I was asked to wait for the one time drop off service for which I was waiting for more than 45 minutes and later decided to go by myself. I would certainly not recommend Employees Worked With: Kayla