Megan Dolce

Andre F.

Oct 28, 2026

Yelp

I had a disappointing experience with the service department at Mazda of Green Brook. When scheduling an oil change, the service advisor, Megan, explained the tire rotation in a way that made it sound like it was included as part of the oil change service. At no point was it clearly explained to me that the tire rotation would be an additional charge. Had the cost been communicated clearly, I would have declined the tire rotation. At the very least, I should have been given the opportunity to make an informed decision before the additional service was performed. Customers should not have to question whether they are being charged for services they reasonably believed were included in what they scheduled. When I attempted to address the issue, Megan was unavailable, so I spoke with Anthony, the service manager. Unfortunately, his response made the experience even worse. He was rude and refused to provide the name of his immediate supervisor or tell me when that supervisor would be present and available to speak with me. I was simply trying to escalate a legitimate customer service concern, and instead of receiving assistance or a professional response, I was met with an unhelpful attitude and a lack of transparency. The issue here is not just the additional charge. It is the misleading explanation, the lack of clear communication, and the way management handled a customer's reasonable concern. A dealership should be upfront about pricing and give customers the opportunity to approve additional services before proceeding.

Andre Sednanref

Oct 28, 2026

Facebook

I had a disappointing experience with the service department at Mazda of Green Brook. When scheduling an oil change, the service advisor, Megan, explained the tire rotation in a way that made it sound like it was included as part of the oil change service. At no point was it clearly explained to me that the tire rotation would be an additional charge. Had the cost been communicated clearly, I would have declined the tire rotation. At the very least, I should have been given the opportunity to make an informed decision before the additional service was performed. Customers should not have to question whether they are being charged for services they reasonably believed were included in what they scheduled. When I attempted to address the issue, Megan was unavailable, so I spoke with Anthony, the service manager. Unfortunately, his response made the experience even worse. He was rude and refused to provide the name of his immediate supervisor or tell me when that supervisor would be present and available to speak with me. I was simply trying to escalate a legitimate customer service concern, and instead of receiving assistance or a professional response, I was met with an unhelpful attitude and a lack of transparency. The issue here is not just the additional charge. It is the misleading explanation, the lack of clear communication, and the way management handled a customer’s reasonable concern. A dealership should be upfront about pricing and give customers the opportunity to approve additional services before proceeding.

Andre Fernandes

Oct 28, 2026

Google

I had a disappointing experience with the service department at Mazda of Green Brook. When scheduling an oil change, the service advisor, Megan, explained the tire rotation in a way that made it sound like it was included as part of the oil change service. At no point was it clearly explained to me that the tire rotation would be an additional charge.<br><br>Had the cost been communicated clearly, I would have declined the tire rotation. At the very least, I should have been given the opportunity to make an informed decision before the additional service was performed. Customers should not have to question whether they are being charged for services they reasonably believed were included in what they scheduled.<br><br>When I attempted to address the issue, Megan was unavailable, so I spoke with Anthony, the service manager. Unfortunately, his response made the experience even worse. He was rude and refused to provide the name of his immediate supervisor or tell me when that supervisor would be present and available to speak with me. I was simply trying to escalate a legitimate customer service concern, and instead of receiving assistance or a professional response, I was met with an unhelpful attitude and a lack of transparency.<br><br>The issue here is not just the additional charge. It is the misleading explanation, the lack of clear communication, and the way management handled a customer’s reasonable concern. A dealership should be upfront about pricing and give customers the opportunity to approve additional services before proceeding.

Bree Ostmann

Sep 30, 2026

Google

Megan at Mazda is the absolute sweetest person to sign you in. She has a great personality and is the perfect way to make you feel welcomed!

vince Varano

Sep 24, 2026

Google

I took my car into service for repair today and Megan in service helped me out get my car fixed and repaired quickly. They are very nice and helpful, Solving and finding a Solution to my car problem. I want to say thank you again for all there help.

Bianca Distano

Sep 4, 2026

Google

Janet and Megan are wonderful! They are the positive and pleasant people you first see when you walk in. I had to come in unexpectedly due to my Mazda having a malfunction error code and it was Undrivable I had my two children also with me because there was no school due to the Labor Day holiday. it was a battery Issue and will take all day unfortunately there were no loaners available. It was over 2 hours now and the time it will take is unknown. I was offered a shuttle to take me home and Janet and Megan were concerned. Thankfully Megan was able to contact the customer who had a loaner and arrange for me and my family to have it! Thank you!! Really for saving my day!

Ashley Travis

Aug 29, 2026

Google

This is my fourth Mazda and the experience has always been exceptional. Buying my new car from Empire Mazda in Greenbrook was no exception. Nicole and Megan were extremely helpful, taking their time to understand my needs and make sure everything was accommodated. Highly recommend!

nilda laporte

Jul 24, 2026

Google

janet and megan are the best they treat you like family

Dan Siegel

Jul 16, 2026

Google

I shopped around for a big suite of maintenance services on a 10 year old Mazda and was surprised to see a dealership come up with a very competitive price. Megan was wonderful to work with and was the reason I’ll return in the future, along with Ebone. I appreciated a loaner vehicle for amount of work I had done. They worked quickly and didn’t push for additional services while giving honest opinions. Full brake and rotor service, belt replacements, alignment.

diestivalid ramirez

May 16, 2026

Google

MEGAN DOLCE HAS GREAT CUSTOMER SERVICE SKILLS AND IS VERY KNOWLEDGEABLE!