Jonathan Simeone

Sandra Robbins

Jul 7, 2026

Google

Catherine Espinoza-Corella and Jonathan Simeone are exceptional! Catherine followed up on a chat request that I initiated, confirming an unused service from an expired extended coverage warranty even without my requesting this. She went above and beyond to have my service scheduled at no charge due to a technicality in the contract--this could not have come at a better time!!! She is friendly and personable, striking the right mix of customer service excellence and personality plus. Jonathan is delightful in his manner. Professional and efficient, warm and kind. He set my mind at ease, also going above and beyond to service the car. For these reasons, my experience with Empire Mazda deserves a 5-star rating.

sarobbins1024

Jul 7, 2026

DealerRater

Catherine Espinoza-Corella and Jonathan Simeone are big assets to the team at Empire Mazda. They were courteous, personable, and professional when I brought my car in for service, even scheduling services that were not covered under my warranty. I've been to dealers before where they make you wait all day for minor services as well as attempt to charge you for unnecessary repairs. Not so at Empire Mazda. Fair, honest and professional describe them best. I trust my Honda HR-V to Empire Mazda and wouldn't go to any other dealer. Employees Worked With: Catherine Corella, Brendan Rogalle, Jonathan Simeone, Sunny K

Sarobbins

Jul 7, 2026

Cars.com

I love my Honda HR-V! Harvey as we affectionately call him has the advanced features one expects from a modern vehicle, many of which, one year later, I still do not know how to use ;) The dealer however has taken great care to ensure my service experiences were top notch. Technically, it was perfection. Customer experience-wise, exceptional. Both Catherine Espinoza-Corella and Jonathan Simeone were excellent representatives of Empire Mazda, making me feel special and rewarding my patience with exceptional service. I say "patience" due to the wait. But they fit me in at the last minute, so I really cannot complain!!!

markiguchi

Jul 3, 2026

DealerRater

I waited for over 1. 5 hours in the service department for an inspection and oil change. Before anyone had even looked at my vehicle, I received a text recommending more than $2,000 worth of repairs. After receiving the text, I went to the service counter and told them I only wanted the inspection and oil change I had originally come in for. The service advisor then checked on my vehicle and informed me that it had not even been looked at yet. So after waiting for an hour and a half, no work had been performed and no one had inspected the car, yet I had already been presented with over $2,000 in recommended repairs. That completely destroyed my confidence in this service department. I told them to return my vehicle so I could leave, and it still took another 15 minutes to get my car back. Based on this experience, I found the operation to be disorganized and unprofessional run by a bunch of incompetent boobs. I will not be returning and would not recommend using this service department. Employees Worked With: Lucas Feinberg, Kaylah Swann, Jonathan Simeone, Julisa Martinez

2025 MAZDA CX-50 PREMIUM Owner

Jun 11, 2026

Carfax

Jonathan was great! And the free carwash is such a nice add-on!!!

Catherine Corella

Jun 3, 2026

Google

Got my car's tires air pressure properly inflated correctly. Thank you to Jonathan for informing me that my dashboard had sent notifications in regards to my vehicle that I did not know. I will follow up and schedule what needs to be done. Thank you Jonathan for being professional!

Waled Zayed

Apr 2, 2026

Google

I had a great experience at Empire Mazda! I always service my car here, and the team never disappoints. Jonathan was the bestvery professional, helpful, and made the whole process smooth and stress-free. Highly recommend this place if you want reliable service and great customer care!

Waled Zayed

Mar 31, 2026

Google

I had a great experience at Empire Mazda! I always service my car here, and the team never disappoints. Jonathan was the best—very professional, helpful, and made the whole process smooth and stress-free. Highly recommend this place if you want reliable service and great customer care!

2025 MAZDA CX-90 SELECT Owner

Mar 26, 2026

Carfax

First visit for 1st oil change,service advisor Jonathan was a pleasure.

Martin Drasin

Mar 19, 2026

Google

Brought my car in for service. What a truly pleasant experience it was. I was greeted by service advisor Jonathon. Who was very professional and explained in detail what they would be doing. Then i picked up a loaner car which they had ready for me, very convenient. The receptionist, Julissa was helpful with the loaner car. Overall a great experience with no inflated bill, just the work that was needed to be done. I was also greeted by a woman in sales, Catherine who approached me in regards to possibly upgrading my car. Even though Im not ready, but definitely will consider and call her.