Lucas Feinberg

D D

Aug 14, 2026

Google

Only went to this dealership for a repair so I cannot speak on the sales department. My issue was fixed without any issues the first time. The problem I had was 2 weeks later the issue came back and I was being told I would have to pay another diagnostic fee which is ridiculous considering I spent almost $800 on the repair and it had a 12 month or 12k mile warranty. Russ the service rep very nice, honest and patient. But his boss Lucas Feinberg who is the service manager is all about upcharging and making sales. He insisted I pay another $249 diagnostic fee even though I had VIDEO EVIDENCE that my problem was not fixed. Don't bother wasting your money or time at that service department. Russ is the only honest guy there. Everyone else gets a 👎. Luckily I was able to get problem fixed at a local shop cheaper than the diagnostic fee I was told I had to pay again. Definitely will not see me there for service nor will I recommend anybody else to use them for repairs or service.

Donna Jean

Jul 17, 2026

Google

Bernadine and Luke were absolutely amazing. My car had to go in for a second time. From the first phone call to when I picked up my car they were kind and helpful and caring. They were waiting for me at the service door, got me right in and were able to locate a loaner car. I cannot say enough about them. Truly kind people. Nothing but a pleasant experience because of these two gems. Soooo I have to add to this post. I had a long delay with the loaner refund. Once again Bernadine went above and beyond to direct me in the right direction and followed up with me. She’s is the sweetest , kindest and most caring person I have ever dealt with in customer service. Honestly I have never had this experience. She truly is amazing and I hope they realize her worth. For this I will refer people to Empire Mazda and tell them the experience was amazing because of her. Kudos Empire Mazda for having this GEM on your team!!!

markiguchi

Jul 3, 2026

DealerRater

I waited for over 1. 5 hours in the service department for an inspection and oil change. Before anyone had even looked at my vehicle, I received a text recommending more than $2,000 worth of repairs. After receiving the text, I went to the service counter and told them I only wanted the inspection and oil change I had originally come in for. The service advisor then checked on my vehicle and informed me that it had not even been looked at yet. So after waiting for an hour and a half, no work had been performed and no one had inspected the car, yet I had already been presented with over $2,000 in recommended repairs. That completely destroyed my confidence in this service department. I told them to return my vehicle so I could leave, and it still took another 15 minutes to get my car back. Based on this experience, I found the operation to be disorganized and unprofessional run by a bunch of incompetent boobs. I will not be returning and would not recommend using this service department. Employees Worked With: Lucas Feinberg, Kaylah Swann, Jonathan Simeone, Julisa Martinez

Sarah Bloch

Jun 25, 2026

Google

My car battery died and I had a rough morning with ann unnecessarily mean tow truck driver. Everyone at empire Mazda really understood customer service. Bernadine got me in and was so kind and helpful. Lucas was communicative throughout, kind and efficient. I was able to work while I waited which was critical I would highly recommend the service department!!!!!!

2015 DODGE DART SXT Owner

Jun 23, 2026

Carfax

Great service from Luke and everyone there. Car drives perfect!

Peter Flyntz

Jun 22, 2026

Google

Had a great experience and Empire Mazda. Lucas is a real gentleman and a man of his word. When I told him I needed the car to drive to Buffalo the next day, he kept a mechanic there after hours in order to accommodate me. If I could give them six stars, I would.

stephanie rovello

Jun 16, 2026

Google

I wanted to share the positive experience I received in the service department. The service manager, Lucas Feinberg, displayed a commitment to mobilizing his team and using available resources to troubleshoot a challenging situation where multiple interfaces were involved. He was available and responsive, as was Kayla, the service writer and Calvert, the technician. I highly recommend this service department.

2024 SUBARU CROSSTREK PREMIUM Owner

Jun 2, 2026

Carfax

Empire Mazda was great! The service Manager Lucas made my visit easy. They were quick, neat, and very professional. Took the time to explain what was needed and what was being done. I highly recommend

Eric H.

Jan 19, 2026

Yelp

I want to start by saying that the beginning of my experience with this Mazda dealership was genuinely pleasant. Even though my original appointment had been lost, I was quickly matched with Sherry, who remained my associate throughout the purchase. I knew exactly what I wanted, and thanks to her efficiency, we selected the right car and completed everything in about an hour. When I came back the next day to take the car home, I did have to wait roughly an hour before it was ready. Still, after final negotiations, I drove away feeling happy with the price and purchase overall. Unfortunately, shortly after leaving the dealership, I noticed that one of the speakers in the car was blown. This began a frustrating four-week process of repeated visits to the service department. The issue was initially misdiagnosed, requiring me to return for proper diagnosis and then again the following week for repair. Shortly after that, I realized the speaker on the opposite side also needed repair. I was assured by the service manager, Lucas, that if I came in on a Friday for diagnosis, I could return the next day to have the issue fixed. That did not happen, and that trip resulted in no repair. I was then told to return the following week because the service department would be open late, only to arrive and find that most staff had already left for the day. Although I was eventually given a loaner car and my vehicle was returned, the repeated miscommunication, scheduling issues, and unnecessary trips turned what started as a positive experience into a disappointing one. Better communication and follow-through would have prevented most of this frustration, especially given how far the dealership is from my home. Update: Empire Mazda reached out to me to discuss best ways to rectify the issues that I had throughout this process, and we came to a conclusion that left us both satisfied and has me once again ready to use this dealership again.

Glenn d

Nov 18, 2025

Cars.com

Great service friendly staff and turn around time was good as far as efficiency. Excellent team