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Michael Levy

Nov 7, 2026

Google

Love the service and attention to detail I receive when I bring in my vehicle Service advisor Ruslan greets me by name always with a smile, listens and addresses my concerns and follows through. Lucas the service manager is available for any further r concerns or questions when needed. I’m treated fairly and as a valued customer. Thank you Empire Mazda Glad I purchased and service my vehicles with you

Angela Piuggi

Oct 18, 2026

Google

This place treats customers horribly. I am not someone who complains but I feel I need to share this to prevent someone having the same experience as me. I bring my car in for routine brake service. Ends up being almost 2k for parts and labor. 6 mo later (june2026) I'm driving home on the LIE and brakes aren't responding. Thankfully was able to pull over. Bring it to my auto body shop, takes pictures, costs $1600, and they state the dealership didn't torque a caliper to the extent needed to be which caused this issue. I contact the service manager (Lucas). He says he will reimburse me for the $1600. I said what about the original service too (which was 2k). He says I'm not cutting you a check for 4k. Ok then. I call continuously for follow up and the guy never gets back to me. No updates. Constant excuses. Honestly it's disgusting behavior. First I could have been killed or seriously hurt and this is how you treat people? Fast forward I contact Mazda corporate who has been following up on this for me. Now the excuse is the system is backlogged. 4 months later still have nothing. It's generous giving this place even 1 star. Consumers beware

Angela P.

Oct 18, 2026

Yelp

This place treats customers horribly. I am not someone who complains but I feel I need to share this to prevent someone having the same experience as me. I bring my car in for routine brake service. Ends up being almost 2k for parts and labor. 6 mo later (june2026) I'm driving home on the LIE and brakes aren't responding. Thankfully was able to pull over. Bring it to my auto body shop, takes pictures, costs $1600, and they state the dealership didn't torque a caliper to the extent needed to be which caused this issue. I contact the service manager (Lucas). He says he will reimburse me for the $1600. I said what about the original service too (which was 2k). He says I'm not cutting you a check for 4k. Ok then. I call continuously for follow up and the guy never gets back to me. No updates. Constant excuses. Honestly it's disgusting behavior. First I could have been killed or seriously hurt and this is how you treat people? Fast forward I contact Mazda corporate who has been following up on this for me. Now the excuse is the system is backlogged. 4 months later still have nothing. It's generous giving this place even 1 star. Consumers beware

Jim Axelrad

Sep 5, 2026

Google

We just took delivery on a used CX5 Grand Touring. Everyone knows the used car market is particularly difficult right now. I worked with a number of dealers, before I came to Empire Mazda of Huntington. I found that they generally have large hidden document fees or prep fees, or misrepresent their used cars quality. Empire is not one of these. They have good quality cars at fair, competetive prices, without hidden fees. Sindy (sales person), Sonny (sales mgr), and Lucas (service mgr), were all great to work with. I would definitely buy a car from Empire again, and would recommend them to anyone looking.. My sense is that the whole company has an ethic to do the right thing, which filters through everyone there. I don't write too many good reviews, but I believe this one is well deserved. Jim A

D D

Aug 13, 2026

Google

Only went to this dealership for a repair so I cannot speak on the sales department. My issue was fixed without any issues the first time. The problem I had was 2 weeks later the issue came back and I was being told I would have to pay another diagnostic fee which is ridiculous considering I spent almost $800 on the repair and it had a 12 month or 12k mile warranty. Russ the service rep very nice, honest and patient. But his boss Lucas Feinberg who is the service manager is all about upcharging and making sales. He insisted I pay another $249 diagnostic fee even though I had VIDEO EVIDENCE that my problem was not fixed. Don't bother wasting your money or time at that service department. Russ is the only honest guy there. Everyone else gets a 👎. Luckily I was able to get problem fixed at a local shop cheaper than the diagnostic fee I was told I had to pay again. Definitely will not see me there for service nor will I recommend anybody else to use them for repairs or service.

Donna Jean

Jul 17, 2026

Google

Bernadine and Luke were absolutely amazing. My car had to go in for a second time. From the first phone call to when I picked up my car they were kind and helpful and caring. They were waiting for me at the service door, got me right in and were able to locate a loaner car. I cannot say enough about them. Truly kind people. Nothing but a pleasant experience because of these two gems. Soooo I have to add to this post. I had a long delay with the loaner refund. Once again Bernadine went above and beyond to direct me in the right direction and followed up with me. She’s is the sweetest , kindest and most caring person I have ever dealt with in customer service. Honestly I have never had this experience. She truly is amazing and I hope they realize her worth. For this I will refer people to Empire Mazda and tell them the experience was amazing because of her. Kudos Empire Mazda for having this GEM on your team!!!

markiguchi

Jul 3, 2026

DealerRater

I waited for over 1. 5 hours in the service department for an inspection and oil change. Before anyone had even looked at my vehicle, I received a text recommending more than $2,000 worth of repairs. After receiving the text, I went to the service counter and told them I only wanted the inspection and oil change I had originally come in for. The service advisor then checked on my vehicle and informed me that it had not even been looked at yet. So after waiting for an hour and a half, no work had been performed and no one had inspected the car, yet I had already been presented with over $2,000 in recommended repairs. That completely destroyed my confidence in this service department. I told them to return my vehicle so I could leave, and it still took another 15 minutes to get my car back. Based on this experience, I found the operation to be disorganized and unprofessional run by a bunch of incompetent boobs. I will not be returning and would not recommend using this service department. Employees Worked With: Lucas Feinberg, Kaylah Swann, Jonathan Simeone, Julisa Martinez

Sarah Bloch

Jun 25, 2026

Google

My car battery died and I had a rough morning with ann unnecessarily mean tow truck driver. Everyone at empire Mazda really understood customer service. Bernadine got me in and was so kind and helpful. Lucas was communicative throughout, kind and efficient. I was able to work while I waited which was critical I would highly recommend the service department!!!!!!

2015 DODGE DART SXT Owner

Jun 23, 2026

Carfax

Great service from Luke and everyone there. Car drives perfect!

Peter Flyntz

Jun 22, 2026

Google

Had a great experience and Empire Mazda. Lucas is a real gentleman and a man of his word. When I told him I needed the car to drive to Buffalo the next day, he kept a mechanic there after hours in order to accommodate me. If I could give them six stars, I would.

Lucas Feinberg

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