Sunny Kaliandasani

paul zen

Sep 10, 2026

Google

I want to start by saying that our salesperson, Waleed, was absolutely amazing. He was, hands down, one of the best salespeople we have dealt with. He was helpful, patient, knowledgeable, and never made us feel pressured throughout the entire process. Unfortunately, our experience with the finance department was a completely different story. The biggest issue was the way the “add-on” products were presented and the lack of transparency regarding the cancellation process. Less than two hours after purchasing the vehicle, we contacted the dealership because we wanted to remove one of the add-ons. We were told, “Call us back when your first bill comes and you have the account number.” We followed those instructions and waited until we received the bill and account number approximately three weeks later. Once we called back, instead of the process being straightforward, we were immediately given the runaround. What was even more frustrating was the attitude we received from the finance department. We had just purchased a brand-new vehicle from this dealership, and we were simply trying to exercise our right to remove an add-on that we had decided we did not want. The finance representative was particularly argumentative and made the situation unnecessarily difficult, even going as far as giving my wife a hard time about removing the add-on. I don't understand why there would be such a problem with honoring a cancellation request, especially when we were not returning the vehicle or backing out of the purchase—we were simply asking to remove an additional product we had purchased. If your dealership represents the Mazda brand, then the customer service we received from the finance department should reflect that standard. Customers should not feel like they are being treated as a problem simply because they have questions or want to cancel an optional add-on. We are very happy with the vehicle and want to make that clear. Waleed deserves recognition for the excellent service he provided. However, the experience with the finance department left a very negative impression and could have easily been avoided with better communication, transparency, and professionalism. I hope management reviews how these add-ons and their cancellation policies are explained to customers and addresses the way cancellation requests are handled. We should not have had to argue or repeatedly call just to remove an optional product shortly after purchasing a vehicle. P.S. I want to thank Sunny, the General Manager at Empire Mazda, for personally reaching out to discuss my concerns regarding the finance department. I appreciated the professional and productive conversation and felt that my concerns were genuinely heard. While I remain disappointed with how certain aspects of the finance process were handled, I want to give credit to Waleed, our salesperson, who was absolutely outstanding—professional, knowledgeable, helpful, and completely pressure-free. I would not discourage anyone from doing business with Empire Mazda. I simply encourage customers to carefully review the finance paperwork and ask questions about any additional products before signing. Overall, Waleed provided an excellent experience, and I appreciate Sunny taking the time to address our concerns.

Jim Axelrad

Sep 5, 2026

Google

We just took delivery on a used CX5 Grand Touring. Everyone knows the used car market is particularly difficult right now. I worked with a number of dealers, before I came to Empire Mazda of Huntington. I found that they generally have large hidden document fees or prep fees, or misrepresent their used cars quality. Empire is not one of these. They have good quality cars at fair, competetive prices, without hidden fees. Sindy (sales person), Sonny (sales mgr), and Lucas (service mgr), were all great to work with. I would definitely buy a car from Empire again, and would recommend them to anyone looking.. My sense is that the whole company has an ethic to do the right thing, which filters through everyone there. I don't write too many good reviews, but I believe this one is well deserved. Jim A

Antoniette Archie

Aug 15, 2026

Facebook

Stay away from Sunny K at Mazda they scam you any which way they can . I worked there for a long time and oh boy can I tell you stories how they rob and take advantage of every. Customer especially the elder and the minority that they don’t disclose the paperwork you sign they steal your deposit your signing one paperwork and wene you leave they have your signature on a additional form showing a different price. I could go on and on but I will leave it at that . But Be Aware of that dealership Sunny K is a bad business GM manager and then he got finance who will add on extended warranty that you didn’t even sign for try calling dealership to cancel it they would give customer the run around and the front desk person had to deal with the customer that was always so frustrated trying to speak with finance or the GM MANAGER SUNNY K JUST TO GET BROKEN PROMISES OR JUST WOULD MAKE CUSTOMER THINK THEY WE HANDLING IT . I have seen so much going on there as they say I got receipts of how they robbed customers BETTER BUSINESS BUREAU WOULD HAVEVA FIELD DAY …, Oh did I mention I won’t mention the Mercedes Benz dealership he worked for he got fired for similar reasons. Good Luck Empire for hiring these types of crooks. It’s a sham because the owner is a wonderful man and gives a lot to the Huntington community.

Mauricio Tapia

Aug 7, 2026

DealerRater

I had an excellent overall experience at Empire Mazda of Huntington and would absolutely recommend this dealership. From the moment I walked in, the dealership made a great impression. The facility is beautiful, elegant, extremely clean, and very well maintained. The atmosphere is comfortable and welcoming, and even the small details stand out everything looks organized, professional, and the entire place smells great. It genuinely feels like a dealership that takes pride in the customer experience. I especially want to recognize Jamie, my sales advisor. She was outstanding throughout the entire process. She was professional, patient, friendly, and very helpful from beginning to end. She took the time to answer my questions, helped me throughout the purchasing process, and made communication much easier by assisting me in both English and Spanish. I never felt uncomfortable asking questions or taking the time I needed to understand the process. Jamie is definitely one of the main reasons my experience with this dealership was so positive. I also want to recognize the management team. I had a concern after the purchase regarding one of the protection products, and although there was initially a misunderstanding, management personally took the time to listen to my concerns, understand exactly what I was asking for, and ultimately provide a solution that left me very satisfied. That part of the experience actually increased my confidence in the dealership. Any business can have a misunderstanding, but what matters to me is how they respond when a customer raises a legitimate concern. In my case, management stepped in, communicated with me directly, and worked with me until we reached a fair resolution that worked for both sides. I truly appreciate that. Overall, I am very happy with my 2022 Mazda CX-5 Premium Plus, the buying experience, the dealership itself, and especially the level of attention I received from Jamie and management. Buying a vehicle is a major decision, and having people who are willing to listen, communicate, and stand behind the customer experience makes a big difference. Thank you Jamie and the entire Empire Mazda of Huntington team for the service and for making sure I ultimately walked away happy with my purchase. I would definitely do business with this dealership again. Highly recommended! Employees Worked With: Jamie Flores, Sunny K

Tim Cowdell

Jul 7, 2026

Google

Bought a used car from Mazda Huntington. Worked with Rob Parm and he was a pleasure to work with and highly recommend asking for him. The GM Sunny was very professional and made the experience great. Hoss in finance made the financing easier than any other dealer. No pressure for adds one. Overall 5 star experience.

sarobbins1024

Jul 6, 2026

DealerRater

Catherine Espinoza-Corella and Jonathan Simeone are big assets to the team at Empire Mazda. They were courteous, personable, and professional when I brought my car in for service, even scheduling services that were not covered under my warranty. I've been to dealers before where they make you wait all day for minor services as well as attempt to charge you for unnecessary repairs. Not so at Empire Mazda. Fair, honest and professional describe them best. I trust my Honda HR-V to Empire Mazda and wouldn't go to any other dealer. Employees Worked With: Catherine Corella, Brendan Rogalle, Jonathan Simeone, Sunny K

Ellen Chen

Jun 22, 2026

Google

Tried buying a car and Luis the sales person would not even respond to my texts. Its been weeks. No professionalism whatsoever. ——————————- UPDATE 6/22/26 Updating my review from 1 star to 3 stars. I'm adding 2 stars because the General Manager, Sunny, reached out to me directly, and we are now in the process of working toward a solution. He has assured me that he will be handling the matter personally, which I truly appreciate. It means a lot when management takes the time to listen and take care of their customers. I will update my rating again once the transaction is fully completed and resolved. I'm hopeful that this experience will ultimately earn a 5-star review because I genuinely like the brand and this is my neighborhood dealership.

2020 MAZDA 3 PREMIUM Owner

Jun 19, 2026

Carfax

Russ, my service advisor, was very helpful. The general manager, Sunny, and the parts manager, Romain, were very helpful, as well. However, whenever a general manager has to offer assistance during a routine maintenance, something is not right.

Emily Santosus

Jun 1, 2026

Google

Such a great experience! My salesperson Michael Smith was very attentive and a pleasure to deal with. Ahmad Hosman was very pleasant, thorough and transparent explaining the financing. Sunny Kaliandasani (the GM) gave me a phenomenal deal too! Beautiful showroom + great people + transparent process and pricing = a wonderful car buying experience. Highly recommend! Oh, almost forgot……. This car is sooooo much fun, Empire Mazda out here making driving great again!

Emily S

May 31, 2026

DealerRater

Such a great experience! My salesperson Michael Smith was very attentive and a pleasure to deal with. Ahmad Hosman was very pleasant, thorough and transparent explaining the financing. Sunny Kaliandasani (the GM) gave me a phenomenal deal too! Beautiful showroom + great people + transparent process and pricing = a wonderful car buying experience. Highly recommend! Oh, almost forgot……. This car is sooooo much fun, Empire Mazda out here making driving great again!