Ali Fares

wilder ventola

Oct 27, 2026

Google

It was great Ali was very professional will recommend to anybody thank you

July C

Oct 24, 2026

Google

I had a great experience. The staff was friendly, professional, and kept me informed throughout the entire service. They completed the work on time, explained everything clearly, and made the process easy from start to finish. My car was returned clean and running great. I highly recommend this service center and will definitely be coming back for future maintenance. Thank you Ali

Nora M

Oct 21, 2026

Google

Stay away from Ali Fares, unless you want to be ripped off! Wish I had read the reviews before because it looks like he has a long history of doing this! Each complaint has a response acting as if they had no idea this happened when clearly the dealership is aware of it and doesn't care. If you have to bring in your car for repairs, agree to nothing over the phone and get everything in writing. Or better yet, go somewhere else! Nissan of Bay Ridge has had to settle many lawsuits due to Illegal Junk Fees & Falsified Pricing apparently so beware. Ali Fares claimed a repair not covered by the warranty was necessary to get the car back. When reviewing the paperwork it was written that the customer requested the work. When leaving the dealership to think about the situation before paying, with the paperwork, he ran over to get the paperwork back, acted aggressive and volatile, snatched the paperwork back out of my hands and ran back to his office, which is clearly a sign of trying to cover something up. Overall a very disappointing experience.

K. Boone

Oct 20, 2026

Google

Great Service with Ali. I really appreciate what he has done. Will tell others about him and this place.

Precious Bell Golston

Oct 17, 2026

Google

Very disappointing experience at Empire Nissan of Bay Ridge. When I booked my oil change, I also reported that my A/C was blowing cool air instead of cold. I was told it was related to the emissions system the manufacturer uses, and that I'd lose my free oil change if I didn't come in before October 1. When I arrived, my service advisor, Ali, told me the free oil change had expired and that I'd have to speak to sales, who weren't in until 9:30. At 8:30 a.m., that made no sense, so I agreed to pay for the oil change rather than leave my car sitting. I've leased vehicles for over 16 years, and I've never heard of a free oil change that expires in two years on a three-year lease. I was there five hours. After my conversation with the foreman, it was my understanding that the recall on my car had already been fixed, so I don't know why I was kept sitting there that long. When I went back to Ali for answers, he handed me a bill for an A/C booster at $280, "discounted" to $80. No one told me about an additional charge, and I would never have approved it. This is a leased vehicle that should still be under warranty. Only after I spoke with the foreman, Miguel, was it taken care of. I would not recommend this dealership. Read your paperwork and question every charge.

moemen salem

Oct 15, 2026

Google

Special thank to Mr. Ali Fares for his respect, and total help for what my vehicle need.

T-Harp Harper

Oct 12, 2026

Google

Ali was great! No pressure, all about the business!!

K Duncan

Oct 12, 2026

Google

Ali was a great help with my car inspection! Very warm, friendly, and professional. Made the whole process easy and pleasant.

Monica A-Scott

Oct 10, 2026

Google

Ali was very efficient in explaining what my car required to maintain optimal care and service.

Taylor Murphy

Oct 10, 2026

Google

Ali was the best!!!! So personable and honest about what my car needed