Jack Cheng

Algent Ceco

Oct 12, 2026

Google

⭐ 1-Star Review – Extremely Disappointing and Unprofessional Service at Bay Ridge I am extremely disappointed with the customer service I received at Bay Ridge, particularly from employee Jack Chenk. From the beginning, his communication was rude, disrespectful, and completely unprofessional. As a customer, I expect to be treated with respect and courtesy, especially when bringing my vehicle in for service. What made the situation even worse was when I requested to speak with a supervisor. Jack told me the supervisor was not available, which I believe was not truthful. Instead of helping resolve my concerns or escalating the situation to management, he made the experience even more frustrating. Customers should never have to deal with rude communication, misleading information, or a lack of accountability when requesting assistance. I strongly encourage Bay Ridge management to investigate this incident and take customer complaints seriously. Employees should be held accountable for their behavior, especially when representing a business that depends on customer trust and satisfaction. This was one of the most disappointing customer service experiences I have had. Based on how I was treated, I would not recommend Bay Ridge’s service department to anyone.

Rob

Oct 7, 2026

DealerRater

This is the letter I sent to the dealership $305 for a missing oil cap. I am writing to formally express my disappointment and concern regarding a recent service experience involving my 2025 Nissan Rogue at Empire Nissan of Bay Ridge. On Sunday, October 3rd, I brought my vehicle to your Nissan dealership for an oil change. Prior to visiting your dealership, I had gone to a non-Nissan service facility for the same service. They declined to work on my vehicle because it has a plastic oil pan and recommended that I take it to a Nissan dealership instead. When I initially arrived at your dealership, I was greeted courteously by your intake team. The first employee I spoke with near the cashier area explained that there would be approximately a one-and-a-half-hour wait, or that I could return after 1:00 p.m. I considered that to be a reasonable option and decided to return later. When I returned after 1:00 p.m., I also had a check-engine light illuminated on the vehicle, and my Nissan app instructed me to bring the vehicle to a dealership. At that time, I met with Mr. Jack Cheng, who explained that there could be a diagnostic charge if the issue was not covered under warranty. Given that my 2025 Nissan Rogue had fewer than 10,000 miles and that I believed the check-engine light could potentially be related to a manufacturer or service issue, I did not expect to incur a significant diagnostic charge. A few hours later, I received a text update regarding the inspection. The diagnostic report showed green checks across the vehicle, with the exception of one issue: the oil filler cap on top of the engine was missing. The video that was sent with this proof is no longer available for me to view. I was subsequently informed that a diagnostic procedure was necessary to determine that the oil cap was missing. This is where I became particularly concerned. I find it extremely difficult to understand why a vehicle with fewer than 10,000 miles, which had just been brought in for an oil change and subsequently displayed a check-engine light, would require a diagnostic procedure costing $228.63 before the hood was opened and a basic visual inspection was performed. I had already explained to Mr. Cheng that I had initially attempted to have the oil change performed elsewhere and that there had been an issue with the service process. Unfortunately, I did not feel that this information was given appropriate consideration. I want to make it very clear that I understand technicians' time and expertise have value, and I am not objecting to paying for legitimate labor or diagnostic work when it is reasonably necessary. My concern is the amount being charged for what ultimately appears to have been a missing oil cap that should have been identifiable through a basic visual inspection. The original service facility made an error, but they were also willing to acknowledge the situation, apologize, and cover the cost of the oil-change portion of the service. I believe that level of accountability is important when dealing with customers. During my conversation with Mr. Cheng, I attempted to explain my concerns and why I felt that charging $228.63 for this particular issue was unreasonable. I also provided examples of other scenarios in which a customer might bring a vehicle to the dealership with a check-engine light and asked whether Nissan's standard procedure is to perform a full diagnostic before conducting even a basic visual inspection. Unfortunately, Mr. Cheng did not appear willing to discuss the matter further and ultimately hung up on me. That interaction was particularly disappointing because I was not attempting to avoid paying for legitimate work. I was attempting to have a reasonable discussion about what I believe was an unnecessarily expensive diagnostic process for an issue that should have been readily apparent. I am asking Nissan to review this situation, including: The circumstances surrounding the lack of a visual inspection based on Employees Worked With: Jack Cheng

Mike Isnady

Aug 31, 2026

Google

I walked in the dealership with a car that's over a decade. My main reason was for the service advisor to check why the engine light is still on after being serviced. I was getting frustrated and overwhelmed with the car. So i decised to trade it in and with the help with salesman Henry Jones i'm walking out with a car and my headache is finally lift off. Big shoutout to Henry Jones who worked with me and made it happened. Also a shoutout to service advisor Jack Cheng who also work with me for every maintenance request. We need more guys like Henry and Jack in order for companies to thrive.

decxofcards

Aug 29, 2026

Google

Jack was great

2018 NISSAN PATHFINDER S/SV/SL/PLAT Owner

Aug 24, 2026

Carfax

Jack is an excellent service advisor!!

2015 NISSAN ROGUE S/SL/SV Owner

Jun 25, 2026

Carfax

My service Advisor was jack cheng when I come in he takes care of me all the time the service there is very good but the price be killing me sometimes but I love the place especially the waiting room is nice and I could have a cup of coffee if I want good place good service

Debra Filauri-kane

Apr 9, 2026

Google

I wanna thank the people at Nissan for taking care of my situation. From Henry Jones to chiffon And I do apologize if thats a misspelling and also calm mine and Jack I really appreciate their professionalism and how they took care of me. Well done thank you.

David M.

Mar 29, 2026

Carfax

My service advisor, Jack, provided exceptional help in a short time. He ensured I was satisfied with their work and communicated that more assistance was on the way.

Winson Ho

Feb 28, 2026

Google

Empire nissan is the only nissan open on Saturday around brooklyn area. I only have time to service my car on weekend. Jack helped me and did all my recalls. He explained that recall is important and takes time to do. Great service!!!!

Winson Ho

Feb 28, 2026

Google

Jack very helpful and explained things in details got my car in and out