Jack Cheng

Mike Isnady

Aug 31, 2026

Google

I walked in the dealership with a car that's over a decade. My main reason was for the service advisor to check why the engine light is still on after being serviced. I was getting frustrated and overwhelmed with the car. So i decised to trade it in and with the help with salesman Henry Jones i'm walking out with a car and my headache is finally lift off. Big shoutout to Henry Jones who worked with me and made it happened. Also a shoutout to service advisor Jack Cheng who also work with me for every maintenance request. We need more guys like Henry and Jack in order for companies to thrive.

decxofcards

Aug 29, 2026

Google

Jack was great

2018 NISSAN PATHFINDER S/SV/SL/PLAT Owner

Aug 24, 2026

Carfax

Jack is an excellent service advisor!!

2015 NISSAN ROGUE S/SL/SV Owner

Jun 25, 2026

Carfax

My service Advisor was jack cheng when I come in he takes care of me all the time the service there is very good but the price be killing me sometimes but I love the place especially the waiting room is nice and I could have a cup of coffee if I want good place good service

Debra Filauri-kane

Apr 9, 2026

Google

I wanna thank the people at Nissan for taking care of my situation. From Henry Jones to chiffon And I do apologize if thats a misspelling and also calm mine and Jack I really appreciate their professionalism and how they took care of me. Well done thank you.

David M.

Mar 29, 2026

Carfax

My service advisor, Jack, provided exceptional help in a short time. He ensured I was satisfied with their work and communicated that more assistance was on the way.

Winson Ho

Feb 28, 2026

Google

Empire nissan is the only nissan open on Saturday around brooklyn area. I only have time to service my car on weekend. Jack helped me and did all my recalls. He explained that recall is important and takes time to do. Great service!!!!

Winson Ho

Feb 28, 2026

Google

Jack very helpful and explained things in details got my car in and out

Winson Ho

Feb 28, 2026

Google

Empire nissan is the only nissan open on Saturday around brooklyn area. I only have time to service my car on weekend. Jack helped me and did all my recalls. He explained that recall is important and takes time to do. Great service!!!!

irvin martinez

Jan 15, 2026

Google

If i could give them a lower rate i would. Left my car to get serviced, it took them a month and some change just for them to brake something else within the car, JACK the adviser has zero customer service, miguel the mechanic as well put my car back with zero care. Everything in the hood was loose. I do NOT recommend any car get serviced there. They dont know what theyre doing.