Joe Randazzo

NORDIA HENRIQUES

Aug 3, 2026

Google

Update as of August 13, 2026: On Monday, August 10, I emailed Jennifer requesting proof that the two tickets caused by the registration delay had been paid. I also requested assistance with trading my current vehicle for a 2024 Nissan Pathfinder SL that Empire Nissan advertised online for $34,540. Joel called me on August 10. During that conversation, I asked him about the email I sent to Jennifer. He told me that he would speak with her and get back to me. I still have not received that response. After receiving no response to my original email, I followed up with Jennifer again today. She finally responded, apologized for the delay, and provided copies of two checks that she stated were mailed to pay the tickets. I appreciate receiving copies of the checks, but the payments have not cleared yet. Jennifer stated that they should be processed and removed from the vehicle’s record within the next few days. I will continue monitoring the tickets until they show a zero balance. I also requested confirmation that Empire Nissan will accept responsibility for any additional penalties, booting, towing, or other consequences if the checks are delayed, rejected, or applied incorrectly. Regarding the trade, Jennifer explained that she only handles registration and directed me back to Joel. The problem is that I have already spoken with Joel, and he has not followed up as promised. He was also involved when my application was handled incorrectly. I clearly came to the dealership for a trade, but my credit was run and my application was processed as though I wanted to finance a second vehicle. I was approved for approximately $30,000 toward a second car, even though I repeatedly explained that I did not need or want two vehicles or two car payments. I was then advised to stop making payments on my current vehicle and allow it to be repossessed. That is not a responsible solution. I am working toward purchasing a home, and I will not deliberately destroy my credit because the dealership failed to process the transaction as the trade I requested. My current vehicle has had problems, has not met my expectations, and was not the vehicle I truly wanted. Yet the dealership has not offered a reasonable way to take it back as a trade. My credit was already run, the inquiry is now on my credit report, and I still have not received a written trade proposal. Because Empire Nissan publicly responded to my review and directed me to contact General Manager Joe Randazzo, I sent him a detailed email today documenting the registration delay, the tickets, the credit inquiry, the incorrectly processed application, the repossession advice, and the unresolved trade request. I asked management to provide a written proposal for the 2024 Pathfinder showing the negotiated price, the value of my current vehicle, my loan payoff, any negative equity, all fees, the interest rate, the loan term, the total amount financed, and the monthly payment. I also made it clear that I do not authorize another credit inquiry unless I first receive and approve the complete written proposal. I also responded to Jennifer and requested that my concerns be forwarded to a senior manager with the authority to resolve them. Directing me back to the same person who handled my application incorrectly and has not followed up is not a resolution. As of now, I have received copies of the ticket checks, but the payments have not yet cleared. I am still waiting for management to respond regarding the trade and the 2024 Pathfinder. I will continue updating this review based on what actually happens. I am willing to acknowledge when something is corrected, but I will not change my honest review based on promises alone.

Jon F

May 14, 2026

Google

UPDATE: I've tried reaching out to Joe Randazzo as suggested by the dealership below. ZERO RESPONSE! They're just trying to save face and have no intentions of correcting anything. DO NOT buy a car from this dealer. I bought a $60,000 car from them and found almost $8,000 in damage underneath the car when I brought it to another dealer for service. The mechanic says it looks like someone tried to cover up the damage. Cracked rims. Serious safety issues. There was also a known issue with a door hinge which they said they would fix. They did not. I had it fixed at another dealer (cost $2,200) and they said they would reimburse me. They did not. I fought with them for months about these problems and now they just ignore me. I tried for months after that to find a lawyer to sue them, but since the case was under $10,000 no one was interested. I am filing in small claims court now to recoup at least the $2,200 they owe me. The scary part is that I was unknowingly was driving around my 1 year old daughter in seriously unsafe vehicle.

John Bacenet

Apr 24, 2026

Google

My experience at Empire Nissan was great...I had a problem after the purchase of my used 2019 Nissan Rogue and it was resolved respectfully and completely....I would definitely buy a car from them again...They were respectful and resolve any issues quickly...A special thank you to Reggie and Joe R. Happy Empire Nissan Costumer

Jamie Laino

Mar 31, 2026

Google

Always a pleasurable and smooth experience with our Bay Ridge Nissan family! Sasha, Mostafa, Dwayne, Phil, Akeem and Joe are tops! Patient, kind and very knowledgeable, through every transaction. P.S. We absolutely love it! Thanks again!

Keyta Gz

Mar 8, 2026

Google

The staff here are very pleasant and helpful. Buying a car here was very straightforward with also great prices. Thank you to Mahdy, hes truly the nicest guy with a lot of patience lol. Special thanks to Joe, I appreciate all that you have done!

Michelle Afflitto

Feb 28, 2026

Google

Excellent experience at Empire Nissan. Mahdy and Joe were very helpful and got us into a new Nissan Pathfinder meeting all our needs! I highly recommend this dealership!

phoneguy925

Jan 14, 2026

DealerRater

Fast friendly and knowledgeable and most of all dependable easy to get to and respectful

phoneguy925

Jan 13, 2026

DealerRater

Fast friendly and knowledgeable and most of all dependable easy to get to and respectful

Kris R

Nov 2, 2025

Google

I had an awsome experience at this dealership and Joe the salesman was a pleasure to deal with

Elina Lamberti

Oct 17, 2025

Google

I had the best experience working with Joseph at Bayridge Nissan. From start to finish, he was incredibly timely, efficient, and personable. If youre looking for someone who genuinely cares about providing top-notch customer service and makes the entire experience enjoyable, I highly recommend asking for Joe! Hes a true asset to Bayridge Nissan!