Reggie Siew

ALEXIS SANTIAGO

Jul 24, 2026

Google

A special thank you to General Sales Manager Reggie Siew and Sales Consultant Shasha Shartilov. Both went above and beyond to make sure I found the perfect vehicle and received a lease that fit my needs and budget. Their knowledge, honesty, patience, and dedication to exceptional customer service made all the difference. Reggie and Shasha took the time to answer every question, kept me informed throughout the process, and made me feel like a valued customer, not just another sale. Their professionalism and genuine commitment to customer satisfaction are truly second to none. If you're looking to lease or purchase a vehicle, I highly recommend Empire Nissan of Brooklyn. Be sure to ask for Reggie Siew and Shasha Shartilov—you'll be in excellent hands. Thank you both for making this such a fantastic car-leasing experience. I couldn't be happier with my new vehicle!

Iadarola Family

Jun 20, 2026

Google

Henry, Reggie, David were very helpful I will definitely be coming back. The best in Brooklyn I will be sending my sons here for sure.

Mureen

Jun 11, 2026

Yelp

1 Star I would strongly advise anyone considering Empire Nissan of Bay Ridge to think twice before doing business with this dealership. I canceled my Road Vantage contracts in November 2025 and was owed a refund totaling $2,044.73. According to the written cancellation confirmation I received from Road Vantage, the refunds were processed and sent to Empire Nissan of Bay Ridge on January 21, 2026, and the dealership cleared both payments on February 6, 2026. More than six months later, I am still waiting for my money. Throughout this process, I have dealt with Joel (salesperson), Dwayne (Finance Manager), and Reggie (General Manager). Instead of resolving the issue, I have been given excuse after excuse and constantly passed around without receiving a clear answer or my refund. Every time I follow up, I get the same runaround while the dealership continues to hold money that, according to the documentation, was already received and cleared. The email from Road Vantage clearly states that: Contract DAR03759044 refund: $858.73 Contract DAR03759046 refund: $1,186.00 Total refund owed: $2,044.73 Refunds were sent to the dealership on 1/21/2026 The dealership cleared both payments on 2/6/2026 Despite having written proof that the funds were received, Empire Nissan of Bay Ridge has still not paid me what I am owed. This is completely unacceptable and demonstrates a lack of professionalism, accountability, and respect for customers. If management truly cares about customer service, they should stop making excuses and finally release the refund that has been overdue for months. Until then, I cannot recommend this dealership to anyone. I have documentation and email evidence supporting everything stated in this review.

Mureen

Jun 11, 2026

Google

⭐☆☆☆☆ 1 Star I would strongly advise anyone considering Empire Nissan of Bay Ridge to think twice before doing business with this dealership. I canceled my Road Vantage contracts in November 2025 and was owed a refund totaling $2,044.73. According to the written cancellation confirmation I received from Road Vantage, the refunds were processed and sent to Empire Nissan of Bay Ridge on January 21, 2026, and the dealership cleared both payments on February 6, 2026. More than six months later, I am still waiting for my money. Throughout this process, I have dealt with Joel (salesperson), Dwayne (Finance Manager), and Reggie (General Manager). Instead of resolving the issue, I have been given excuse after excuse and constantly passed around without receiving a clear answer or my refund. Every time I follow up, I get the same runaround while the dealership continues to hold money that, according to the documentation, was already received and cleared. The email from Road Vantage clearly states that: Contract DAR03759044 refund: $858.73 Contract DAR03759046 refund: $1,186.00 Total refund owed: $2,044.73 Refunds were sent to the dealership on 1/21/2026 The dealership cleared both payments on 2/6/2026 Despite having written proof that the funds were received, Empire Nissan of Bay Ridge has still not paid me what I am owed. This is completely unacceptable and demonstrates a lack of professionalism, accountability, and respect for customers. If management truly cares about customer service, they should stop making excuses and finally release the refund that has been overdue for months. Until then, I cannot recommend this dealership to anyone. I have documentation and email evidence supporting everything stated in this review.

K. M

May 23, 2026

Google

I was here at Empire on Bayridge. I was working with Omar. He helped me out was very patient with me and got me a great deal on a brand new Pathfinder highly recommend Omar and Reggie the general sales manager.

Judith Burgos

May 9, 2026

Google

Thank you Youeeff, DJ, Reggie . I love my brand new car! Awesome experience

John Bacenet

Apr 24, 2026

Google

My experience at Empire Nissan was great...I had a problem after the purchase of my used 2019 Nissan Rogue and it was resolved respectfully and completely....I would definitely buy a car from them again...They were respectful and resolve any issues quickly...A special thank you to Reggie and Joe R. Happy Empire Nissan Costumer

Dennis Torricelli

Apr 16, 2026

Google

Good people to do business with Dwayne

Mahmoud Atiyeh

Apr 7, 2026

Google

omar and reggie really helped me out on getting out of my old car and putting me in a all new nissan armada pro 4x that fixed my budget, highly recomend omar

Dennis Torricelli

Apr 3, 2026

Google

Good people to do business with Joel, Reggie and Dwayne. Had a great experience and a great ride.