Christopher Granados

2022 NISSAN ALTIMA SV Owner

Jul 2, 2026

Carfax

Experience was great ..Chris is a great asset

Ms. Maureen

Jul 1, 2026

Google

Overall satisfied with their service. Chris the service advisor is very helpful and knowledgeable. Mechanic Gabriel is awesome! Does his job very well. Reasonable price, pleasant and friendly crew, service area is big, organized and clean, accurate diagnosis of the car, professional crew. Good number of employees, the wait is not bad, waiting area is stocked with beverages refreshments. I am definitely coming back! highly recommend for your car needs and services.

Fabian Roa

May 22, 2026

Google

Excellent service received for my vehicle. José and Cris from the vehicle maintenance department provided outstanding attention and professionalism throughout the entire process. Their management, communication, and commitment to customer service were truly top-notch. Everything was handled efficiently and with great care. Very satisfied with the experience — highly recommended.

Heres Alex

Apr 8, 2026

Google

Chris G. In Service is the most knowledgeable, kind, caring service personal I have ever had the pleasure of meeting. Would definitely recommend to anyone whos looking to get service done by Empire Nissan !

2022 NISSAN ALTIMA SV Owner

Apr 7, 2026

Carfax

Good Chris is a good asset..car was read when suppose

2025 NISSAN ROGUE SV/ROCK CREEK Owner

Apr 3, 2026

Carfax

Always a pleasure working with them. The staff are always helpful and honest. Chris is a great person

Isaiah Groomes

Mar 31, 2026

Google

Chris and the service team explained all my vehicles needs thoroughly. I always come to service and request them! Evelyn, Taco, Roberto!!!

Jonathan Galang

Mar 11, 2026

Google

It was a real pleasure coming in for service today. As soon as I came in I was approached immediately to see if I needed help. I was taken care of by Chris which was great and kept me in the loop with everything. I was in and out with my service and couldnt ask for a better service.

A. C

Mar 9, 2026

Google

NOT ALL NISSAN SERVICE CENTERS ARE THE SAME!!!!! I am truly disappointed with the service done on my car from this location. On 3/2/2026, I brought my vehicle in with the chief complaint that the car was pulling to one side (right) and making a noise when turning. My service advisor was Evelyn, who seemed nice but very overwhelmed. She stated that she was by herself and the other advisors were on vacation, and she was doing the best she could. I'm human, so I understood and was very patient and understanding. After giving Evelyn my concerns regarding the vehicle, I agreed to do a brake flush, new brakes and rotors, and a wheel alignment. I received a text alert letting me know that my control arms and struts were at caution (in the yellow) BUT NOT READY TO BE REPLACE. Evelyn then called me herself soon after and confirmed that I NEEDED the wheel alignment, brakes, rotors, and brake flush and the car would be good. She had me approve the work via text. Around 2:30 PM, I received a call from Evelyn telling me the control arm was bad and the struts were as well. I couldnt understand how ????? She explained that the mechanic was unaware of the new system and that the caution alert was sent to me in error. Taco and Evelyn worked with me using warranties to replace the one control arm, which I appreciated. On 3/9/2026, I brought the car back in to replace the one control arm. Evelyn was not there, and my service advisor was Christopher. I dropped the car off at 10 AM and called four times throughout the day to get updates. Around 3:40 PM, I called again and was told the car was ready for pickup. Here is where it really gets bad. The car is now extremely worse than when I originally brought it in on 3/2/2026. As I was driving home, the car swerved badly on both sides. I had to hold the steering wheel at an angle just for it to drive straight. The car now jerks and sways very hard to the left, requiring me to instantly pull it back to the right. I can't understand how the car is in worse condition than when I brought it in on 3/2/2026 and again on 3/9/2026. I called Christopher immediately and explained what the car was doing, and he said nonchalantly, “Just bring it back tomorrow and we will take a look at it again". I HAVE TO WORK. It's not as simple as just bringing it back. I just wanted the car fixed. It seems like the vehicle gets worse with each visit. I'm definitely hesitant about bringing my vehicle back. The original issues are still there, but now the car is even worse. I still need to complete the other work that was coded "Caution" in error (Struts) but it definitely won't be here. I've only ever used Nissan service centers because I stay on top of maintenance to avoid issues like this. NOT ALL NISSAN SERVICE CENTERS ARE THE SAME!!!!! I WOULD RATHER PAY GOOD MONEY FOR A GOOD QUALITY JOB OVER PAYING FOR SOMETHING THAT WILL GIVE ME HEADACHES, ADDITIONAL VISITS, DAMAGES AND NONSENSES. THE CAR IS UNSAFE TO DRIVE

Ruby Padilla

Feb 18, 2026

Google

I had an exceptional experience with Jose Landaverde and Chris at Route 22 Nissan. From start to finish, they both demonstrated true professionalism and care. Not only did the team do a fantastic job servicing my vehicle, but they returned it cleaner than when I brought it in which speaks volumes about their attention to detail. Throughout the entire process, Jose and Chris made sure I was consistently informed about the status of my car, giving me peace of mind and full confidence in the work being done. Its rare to find service that goes above and beyond like this. I truly appreciate the transparency, communication, and quality care. Highly recommend Jose, Chris, and their team!