Joe Randazzo

Leix Dj

Aug 3, 2026

Google

I normally don’t leave negative reviews, but I’m disappointed with how my warranty refund has been handled. Vantage Administration confirmed in writing that my extended warranty was canceled, that Empire Nissan of Hillside received the refund payment on July 23, and that the dealership is responsible for issuing my $3,614.86 refund. I’ve made multiple phone calls, visited the dealership in person, and have been promised several callbacks that never happened. I’m simply asking for an update and for my refund to be processed. I hope someone from management can help resolve this matter Update: After posting my original review, Joe Randazzo, the General Manager, personally reached out to me and took care of the issue. Once he got involved, everything was resolved extremely quickly and professionally. I appreciate him taking the time to look into my situation and making sure my refund was properly handled. Joe is the kind of person this dealership needs.

Kelvin

Apr 12, 2026

Google

JOE RANDAZZO IM REPLYING TO YOUR STANDARD MESSAGE YOU TELL EVERYONE. So now, after months, you’re offering to “review my situation” only after I left a negative review? This could have been resolved a long time ago if there had been proper communication and follow-through from the beginning. I made multiple attempts to get updates regarding my temporary tag and registration and was consistently left without clear answers or any sense of urgency. Customers shouldn’t have to chase down a dealership just to get basic issues resolved. On top of that, the vehicle itself experienced issues within the same week. When I returned to the dealership a month later—after again struggling to get in contact with anyone—I was met with technicians who couldn’t properly diagnose the problem because they weren’t familiar with the vehicle’s system. If you’re selling vehicles, you should have technicians who are properly trained and capable of servicing them. That’s a basic expectation. At this point, being asked to reach out again feels like more of the same. I need an actual resolution, not another conversation that leads nowhere. I hope this is finally taken seriously, and that others are aware of the level of service they may encounter here.

David Smith

Oct 10, 2025

Google

Thanks for all the help j

victoria palomba

Jul 15, 2025

Google

J was so helpful, knowledgeable and kind. While waiting for financials to be completed, we had a great conversation. I would recommend him to anyone needing a lease.

Glenn Spinelli

Feb 23, 2024

Edmunds

Best Nissan dealership yet!!! Nicholas Amorin was amazing. He was so patient and knowledgeable my son and myself drove out with a new suv each. Great job Nick. Joe CERRETO was also incredible working with us

Kami Mattioli

Sep 17, 2018

Facebook

I had a stellar experience at Route 22 Nissan from start to finish. I came in having never even driven a Nissan and Bradley walked me through the entire process like a pro, including driving me to get lunch while I was waiting for my new car to be ready. I also want to thank Joe for continued exceptional customer service in the weeks since while I wait for my plates and to turn in my old vehicle. My experience here was night and day different from the Ford dealership where I leased my last car. It's clear that customer service is a priority here. I would *highly* recommend this dealership to anyone in the market for a new vehicle.

Mina Wagdy Ibrahim

Aug 31, 2018

Facebook

I Just get a new car from them and I meet Jacob and he explains and show me the car I want and let me make a test drive . Jacob is a good guy I refer him to any one want to buy a car from them . And I have although Thank Joe the other guy who also fights to get a good deal and price.