Elle Schider

Christopher LeBron

Mar 9, 2026

Google

I would like to highly commend Sha in the parts department. He is exceptionally knowledgeable about Subaru parts, professional, and courteous. Additionally, the service team—specifically Elle, Sal Jr., and Sal—operates at a four-star level. They are professional, kind, and explain the service process thoroughly. While my initial concerns were not completely addressed, the team did offer some relief regarding the ongoing mechanical issues I have faced with the Thermal Control Valve (TCV) design. This component has failed multiple times, causing significant stress and financial burden. Despite these recurring defects, the staff worked hard to make the experience as positive as possible.

Christopher LeBron

Mar 9, 2026

Google

I would like to highly commend Sha in the parts department. He is exceptionally knowledgeable about Subaru parts, professional, and courteous. Additionally, the service teamspecifically Elle, Sal Jr., and Saloperates at a four-star level. They are professional, kind, and explain the service process thoroughly. While my initial concerns were not completely addressed, the team did offer some relief regarding the ongoing mechanical issues I have faced with the Thermal Control Valve (TCV) design. This component has failed multiple times, causing significant stress and financial burden. Despite these recurring defects, the staff worked hard to make the experience as positive as possible.

Kate Brock

Mar 2, 2026

Google

Have bought cars from this dealer and absolutely love the service department. We recently had an issue with our crosstrek that randomly died on myself while driving it one day in Huntington. From start to finish, Elle the service receptionist and Sal the service manager were an absolute pleasure to deal with. Elle gave me the Subaru roadside assistance number to get our car immediately there and gave us a loaner in the meantime while they looked at it which helped a lot. Sal was amazing with getting the car looked at as soon as possible and done in a timely matter. I would recommend anyone to come to this Subaru service department everyone is respectful professional and caring.

Kate Brock

Mar 1, 2026

Google

Have bought cars from this dealer and absolutely love the service department. We recently had an issue with our crosstrek that randomly died on myself while driving it one day in Huntington. From start to finish, Elle the service receptionist and Sal the service manager were an absolute pleasure to deal with. Elle gave me the Subaru roadside assistance number to get our car immediately there and gave us a loaner in the meantime while they looked at it which helped a lot. Sal was amazing with getting the car looked at as soon as possible and done in a timely matter. I would recommend anyone to come to this Subaru service department everyone is respectful professional and caring.

Bridget Walsh

Nov 3, 2025

Google

Both Sals, Elle, and Richie are the best!

Tyler

Oct 12, 2025

Google

Great experience, needed someone to check my engine out and was very grateful there was an appointment available the same day. Service was fast (diagnosis in less than two days). They resolved the issue quickly and I was back in my vehicle within two days. Bryant and Elle were very helpful through the whole process.

2021 SUBARU OUTBACK PREMIUM Owner

Mar 1, 2025

Carfax

Ellie Snider , customer service representative was downright nasty, unprofessional and a detriment to your operation! I used to have all my service done on all 3 Subarus that I own. Now , because of her, I will NEVER come to Empire Subaru again!!!