
Rich Balle
Feb 14, 2026
I am very pleased with the extraordinary service I recently received from service writer Richard CIARLETTA and shop foreman Nick LIMONCELLI. Nick quickly identified my problem with my seven year old Forrester as a transmission issue and Rich quickly arranged for a replacement and scheduled my appointment to replace the transmission. They located an extended warranty, which covered the entire cost and extended the transmission warranty to 10 years and 100,000 miles. Could not have been smoother. Thank you guys.
Rich Balle
Jan 31, 2026
The issue with my Forester was diagnosed as a transmission problem requiring a replacement transmission. An extended transmission warranty was located, and the replacement transmission was quickly installed at no cost to me. I am very pleased with this extraordinary service by Rich Ciarletta and Nick Lemoncelli. Thank you.
Zoila Denis
Oct 1, 2025
The people were so friendly..Mason, Ally and Tom were wonderful.
walter wemyss
Sep 24, 2025
Sal and Nick were courteous and eager to get to a resolution of my auto's issue
2018 SUBARU CROSSTREK LIMITED Owner
Jan 28, 2025
Always get great service from the advisor Rich and shop foreman Nick and love the new building
scmeamem
Nov 22, 2024
Whenever we have an issue, we either make an appointment, or go over to the dealer and get help right away.
Charlie C.
Mar 20, 2024
I have to say I have purchased and leased many cars and trucks over the years and the treatment my Daughter and I received from Empire Subaru was amazing. Our salesman (Shy) Sharyar Asif, was the most friendly, well educated salesperson that I have ever dealt with. He thoroughly explained the different models of Crosstreks, he let my Daughter drive the different models, was very thorough in his explanations. We narrowed it down to the Crosstrek Limited and decided on a color. We negotiated a price, gave her a fair trade in allowance on her present vehicle. We were introduced to sales managers Vincent and Roldy, both complete gentlemen. We were next introduced to the finance manager, Joe Kinder, he worked with various finance institutions to get us the best deal. They stayed with us for an hour after the dealership was supposed to close. Joe contacted my Daughter this morning and said everything was fine, to come down to pick up her new Crosstrek. Once again all the people we dealt with was great. Shy, Joe Kinder and was even taken into the service department to see Mark Schillaci. Thank you Empire Subaru for taking care of my Daughter.