Imran Khan

Jason R.

Sep 3, 2026

Yelp

They punish you for believing them. Absolute scammers. Been waiting on a refund for a deposit on a car I ended up not buying since Saturday. Imran Khan said that if the deposit wasn't in today he'd cut me a check, only for Kayla Rosa to say there's no way he can do that. I add Wayne Schey into the conversation, he says that it's my banks problem. I've been told since Saturday that it's been processing and to wait one more day wait one more day. Kayla said it was only processed on Wednesday (I was told it was processed on Saturday) and the excuse Imran gave that he couldn't cut me a check instead? Too much time has passed. They're the ones who told me to wait! I'm being punished for changing my mind about buying a car here.

Robin Jason

Sep 2, 2026

Google

Edit: In response to owner Response - Contacted my bank and they stated no refund is processing. No idea why a refund that I was told and have a receipt saying it was processing on Saturday only to have someone else tell me it only started processing on Wednesday, even though you were well aware of my issue Sunday, Monday, and Tuesday. Our email chain also states that the refund could take 2 to 3 business days. It's the Thursday before a long weekend. A refund that was initiated Saturday can take up to Tuesday of next week? 10 Days? Don't let this facility fool you. You'll be told one thing and then met with another. Then they will say it's all they can do and leave you high and dry. All I have to say is if you start a deal with them you better follow through or else they hold your down payment hostage even after saying they refunded you on the same day. I went to buy a car with a $2,000 down payment but ended up deciding against it after going over the contract with the finance department. I wanted a refund of my down payment since I didn't purchase the car, and the front desk I had to come back on Monday because they don't do refunds. Imran Khan told me he could issue the refund the same day - gave me a receipt and I left. Sunday, no refund processing, okay it's a weekend. I contact the bank and they tell me on their side, no refund has been initiated. Monday, no refund processing. I contact the bank and they tell me on their side, no refund has been initiated. Tuesday no refund processing, I contact the bank and they tell me on their side, no refund has been initiated. Wednesday, guess what? Same thing as before. I call them Sunday, they tell me to wait a day, I call Monday, Imran assures me the refund is processing as he double checks with his Finance team. Tuesday I call and get no answer, which is fine, I called very late in the day. Today I called again, since no one returned my call from Tuesday, but Imran said the person who issued the refund called out today and to call back tomorrow at 11am. Oh my god. And if she calls out again? Also I'm the one who got screwed but I'm the one who has to be on them to get my money back. I have to pause my work to call - it's been 4 days of this and I'm going insane. It's a measly 2k down payment for them but it's a lot of money to me. I've had to be anxious about this all week and the solution is always call back tomorrow. I don't understand why a place that sells thousands of dollars in cars is being insane about $2,000; Now I have to start a dispute with my bank and get the BBB involved which who knows how long that could take. I need that money to take my business elsewhere. But now I have to put my car search on pause because of this.

Eric Lee

Jul 2, 2026

Google

I recently purchased a 2026 Toyota GR Supra from Toyota of Green Brook, and unfortunately it was the worst car-buying experience I've ever had. The biggest issue was that after I had already signed all of the paperwork and completed the purchase, I was informed that the dealership had "misplaced" the second key. This was never disclosed during the sales process. Had I known before signing, I would have expected the issue to be resolved prior to taking delivery of the vehicle. Wayne Schey and Imran Khan assured me they would take care of it quickly and that the replacement key would be ready when my license plates arrived. Instead, it took over six weeks to receive the second key. During that time, I had to make multiple unnecessary trips to the dealership, wasting both my time and fuel because the promised timeline kept changing. To make up for the inconvenience, I was promised complimentary gas when I returned. However, when I arrived, I found out they didn't even have premium fuel available—despite selling performance vehicles like the GR Supra that require 91+ octane gasoline. It felt like another empty promise rather than a genuine effort to make things right. The entire experience lacked communication, transparency, and follow-through. Losing a customer's second key is one thing, but waiting until after the paperwork is signed to disclose it, followed by weeks of delays and broken promises, is unacceptable. I love my Supra, but the buying experience at Toyota of Green Brook left a lasting negative impression. I hope the dealership improves its customer service, communication, and accountability so future customers don't have to go through the same experience I did.

Yohana Gutama

Apr 11, 2026

Google

Al was awesome in walking me through the process of purchasing my Corolla. As a women I felt safe via the process and Imran was also amazing when I came in to take delivery of my car also since Al was off that day. Highly recommend dealer with friendly staff

Winther harts

Apr 11, 2026

Google

imran and al are the best

Zain Rashid

Mar 20, 2026

Google

Imran was extremely helpful and diligent during my entire process here. Would highly recommend him

Zain Rashid

Mar 20, 2026

Google

Imran was extremely helpful and diligent during my entire process here. Would highly recommend him

Kush Patel

Jan 24, 2026

Google

Im landing on a 4-star rating for my recent RAV4 purchase. The experience was a bit of a mixed bag, but the people involved really made it worth the trip. On the sales floor, Wael (George) and Imran were a powerhouse duo. They didn't hit me with the usual high-pressure tactics; instead, they were genuinely professional and navigated the deal with a lot of transparency. That said, the 'guest experience' could use a little polishwe spent a good chunk of time there and the hospitality was a bit invisible. We didn't even know there was coffee or refreshments until we went on a scouting mission and inquired about it ourselves. A little 'welcome' caffeine goes a long way! When it came to the numbers, Kelvin in finance was a breath of fresh air. He was incredibly personable and moved through the mountain of paperwork at lightning speed. However, that speed came at a small costin the rush to get to the finish line, the insurance details and the vehicle inspection sticker were missed. We had to circle back to get those squared away before I could truly head off into the sunset. At the end of the day, Im thrilled with the RAV4. George, Imran, and Kelvin are all great guys who clearly care about their work, but a little more attention to the 'final 10%' of the details would have made this a perfect 5. Still a solid place to buy a car!

Sunil Hegde

Dec 27, 2025

Google

"Where you are treated like Royalty" Motto of Empire Toyota of Green Brook. My experience in Buying a car from them was no less. I was looking to buy a car from about 2 weeks. Had gone to different dealerships to try to get a good deal. Found very appalling attitude of the sales advisors. They did not want to entertain and take the pain to show more than 4 different cars, and were very rude. And then I went to Empire Toyota of Green Brook and I was pleasantly surprised with the attitude of the Enrique Matos ( Sales Advisor), from the moment that I stepped in, to the moment I bought the car. It took me 3 times ( 3 different days) going in ( solely because of my indecisiveness) to actually buy the car of my liking. All throughout Enrique was very courteous , very accommodating and very patient in his dealings. He made sure that I was comfortable and really liked the car, he showed me many trims and also I was able to test drive them, he was not at pushy or condescending. And once I decided on what to buy, the paperwork was so smooth. Enrique helped out in changing the Insurance from my old car to the new one and rest of the paper work within the dealership itself. Also the Sales Manager Imran Khan, gave a very fantastic deal on the price of the car. Financial Advisor Kelvin Mangual helped us so well and he was not at all pushy to sell the extra add-ons. He clearly explained everything and let us decide. I would highly recommend Empire Toyota of Green Brook, if you want to buy a Toyota and please ask for Enrique Matos, you will be in good hands.

2025 TOYOTA RAV4 XLE PREMIUM Shopper

Jul 17, 2025

Carfax

Great experience from the moment I walked through the door. Byron (and his sales manager, Imran) made the transaction a smooth one. I miss my old RAV4 Hybrid, but love the new one. Would totally recommend!