Kayla Rosa

W. Mayo Krabbe

Jan 24, 2026

Google

I always bring my car here for service. I am not mechanically inclined so trust is important. Kayla is so sweet!! She always goes out of her way to help me and I feel very comfortable that she is doing right by my family. This week when there were complications during service, Kayla stayed after hours To ensure everything was taken care of for us. Love this dealership and the staff!!

Mary

Jan 24, 2026

Google

This review is long overdue. My only recommendation is that you stay far away from this service center, unless you want to be overcharged and talked down to. Since moving to NJ two years ago (at 25,000 miles), I’ve brought my 2020 RAV4 here every 5,000 miles. Now looking back, I realize how exploited I was, as someone who is just not familiar with car maintenance. In just 20k miles since coming here, I was sold THREE wheel alignments. At almost every visit, the advisors aggressively pushed $220 “throttle body cleaning” and other non-essential cleanings/fluid changes for $100-300, all of which were simply not required at the specified mileage or found anywhere in the maintenance schedule. How is it possible that my car, every single visit to this dealership, had so many items requiring “immediate attention”?? My most recent visit with advisor Kayla was the breaking point for me. She was condescending when I asked for clarification on recommended services and when I noticed a discrepancy in my inspection results. After making the decision to pay >$1300 for service, I brought in a coupon for $100 off $1000+ that was sent to me from Empire Green Brook. She wouldn’t honor it for the $100, and when I pushed back saying that the coupon doesn’t have any exclusions or exceptions listed, she was extremely rude and snappy in her explanation for why she wouldn’t apply it. I have spent >$3000 here in two years on a low-mileage vehicle and have now become extremely skeptical of having work done on my car. Even though I recently prepaid for 3 service visits through Toyota Service Care, I will absolutely not be returning to this dealership to redeem my last one.

2022 TOYOTA SIENNA LIMITED/PLATINUM Owner

Aug 23, 2025

Carfax

The service advisor Kayla Rosa did not explain anything. When questioned, she threatened to charge more than quoted. Don't like to be threatened by a business. I believe the mechanic was able to do his business but not the advisor.