Rich Mota

Katherine Blackadar

Jan 18, 2025

Google

What great service! Thank you Enrique Matos and Rich! Very satisfied with our experience at Empire.

Paul Yuen

Nov 27, 2024

Google

Empire Toyota and Empire Mazda have new ownership and management. I have been a loyal customer of Crystal Toyota and Crystal Mazda for approximately two decades with purchasing 6 cars in total and all service performed at the dealership. With new management for the past year, I was worried if the same high level of professional customer service would continue. My doubts and concerns were put to rest when I took the time to share my feedback in the completion of a customer survey after a recent car service on October 15, 2024. My survey response pointed to some issues with the level of service I received compared to past services by the previous management team. To my surprise, the survey was read by the new General Manager, Mr. Wayne Schey. He followed up to my survey response and contacted me for further details to address the cited issues. After our conversation, he also had his service and parts manager, Rich Mota contact me to address any issues I had and provided advice on the recommended service needs for my Prius Prime in priority order. This clearly demonstrated to me that the new management team of Empire Toyota and Empire Mazda did indeed care for the needs of their customers and to continue to earn the trust of existing customers from the past under Crystal Auto Group. This management team demonstrated that they just did not want to sell you a car but wanted to earn a life long customer for their customers' car needs and service needs. All my doubts and concerns were now put to rest. I would highly recommend to all long time customers to.please share your concerns with this new management team so they are then better able to address your needs. Please give them a chance to earn your trust and business for the long term. When I am ready to purchase my next car, they will be first in line in consideration for my next car.

John Marin

Sep 20, 2024

Google

Rich and April were great! Thank you both for all your help during my visit. John

Elizabeth Graebener

May 3, 2024

Google

I have bought my cars from Mohammad Ali at Chrystal now Empire , for years. He is honest, knowledgeable and we always come away with a great car and very happy!!

cintia romero

Mar 16, 2024

Google

I had a great experience at Empire Toyota! Bernardo and Richard are wonderful to work with when buying new cars. I definitely recommend Empire Toyota. I love them!

Freddie Auferio

Dec 30, 2023

Google

They took care of me. I bought a Tacoma at another dealer, certified pre-owned and there was an issue with the brakes within two months. Tony in service had their tech check it out they found the problem and fixed it. I purchased the truck 5 hours away and couldnt go back to that dealer so they took care of me no charge, they did what was right, Rich the service manager talked with me and made it right. Tony was professional and stuck up for me so theyre my service guys from now on, and close to my house. Thanks again!

matt zalewski

Dec 14, 2023

Google

I would like to express my gratitude for the outstanding customer service provided by Rich Mota and Rob Ramirez.Their attention to detail is truly commendable, ensuring a seamless and personalized experience. What sets both of these men apart is their unwavering commitment to go above and beyond, demonstrating a level of dedication that goes beyond my expectations. In a world where exceptional service is rare, they showed their ability to communicate and help me in any way possible, making every interaction a delight. Thank you for making customer satisfaction a priority and setting a standard of excellence. Additionally, I must highlight the positive impact David Sanchez had on my recent purchasing of a Toyota Camry hybrid. His knowledge, experience and enthusiasm for his work made the process smooth and got me in and out of the dealership within a few hours. He also provided exceptional customer service but also contributed to my appreciation for hybrid vehicles. It's rare to find someone who not only excels in their role but also enhances the overall satisfaction of a significant purchase.