Yeimy Pichardo

Yeimy Pichardo

Service BDC

Guest Experience Team

5(10 reviews)
6314988302[email protected]

Reviews

10

Robert Savaglio

May 13, 2026

GoogleGoogle

Kieth was a great help and a great guy, super quick service.

Bhavpreet Singh

May 13, 2026

GoogleGoogle

Great service i went another dealer but they didnt find my fault after than i came here wilson find my rattling noises and he did fix, wilson nice Technician and advisor jassie very great service.

2025 LEXUS NX 350 PREMIUM Owner

May 9, 2026

CarfaxCarfax

Quick service and pleasant people

Andrew Wender

Apr 24, 2026

GoogleGoogle

Yeimy Pichardo couldn’t have been nicer and more helpful. She made it a very pleasant experience. Thanks Yeimy!

Andrew Wender

Apr 24, 2026

GoogleGoogle

Yeimy Pichardo couldnt have been nicer and more helpful. She made it a very pleasant experience. Thanks Yeimy!

Saud R.

Apr 17, 2026

CarfaxCarfax

Very good experience. Quick and efficient

Alex Contreras

Apr 17, 2026

GoogleGoogle

Everything was good , the staff Was amazing very helpful and nice . Hospitality was good .

Harrison Wang

Apr 11, 2026

GoogleGoogle

Yeimy was my service advisor and she was very nice. The technician who serivced my 2025 Sienna was detailed and professional. Even took extra precautions to replace my seat cushions. Although it took me extra time, but it was much worth it. I really appreciate their professionalism.

Kimdorsa

Mar 19, 2026

DealerRaterDealerRater

I need to take the time to emphasize what an amazing experience I endured with your locations staff. First and foremost no one wants to hear that there vehicle is undergoing a transmission failure and is need of replacement. I must say every single time I called the business I was met with professional and courteous staff. I was always transferred in a timely manner and I would honestly state that 9 out of 10 calls I was able to speak directly to my advisor Keith Mckenna . The time line from the initial drop off, the assessment, warranty involvement and repair was much longer than anticipated, but completely out of the dealerships hands. The warranty company involvement delayed progression and the back order of my needed parts were another contributing factor. I say this to say the handling and communication of the entire experience was top tier. Keith was with me every step of the way with facts, answers for all my questions and he gave me complete confidence during the entire process. I never felt left out or wondering. I have never owned a newer vehicle, I have never purchased an outside warranty or had major repairs done before on a vehicle. The entire process was constant, consistent smooth communication and updates from day one to the last day at the dealership. I never doubted Keith, the team of mechanics or the customer service girls with delivering a message to Keith. This entire ordeal happened during Xmas week and during snow storms. Keith provided a rental vehicle and support the entire way, he even assisted me with the transport company I hired to pick up my truck and ship it back to my house in Virginia. I have worked in retail and customer service my entire life and could not have done a better job then your entire staff. You guys rock. My truck drives perfect and all issues were resolved. Thank you all sincerely for going above and beyond.

Kimdorsa

Mar 19, 2026

DealerRaterDealerRater

I need to take the time to emphasize what an amazing experience I endured with your locations staff. First and foremost no one wants to hear that there vehicle is undergoing a transmission failure and is need of replacement. I must say every single time I called the business I was met with professional and courteous staff. I was always transferred in a timely manner and I would honestly state that 9 out of 10 calls I was able to speak directly to my advisor Keith Mckenna . The time line from the initial drop off, the assessment, warranty involvement and repair was much longer than anticipated, but completely out of the dealerships hands. The warranty company involvement delayed progression and the back order of my needed parts were another contributing factor. I say this to say the handling and communication of the entire experience was top tier. Keith was with me every step of the way with facts, answers for all my questions and he gave me complete confidence during the entire process. I never felt left out or wondering. I have never owned a newer vehicle, I have never purchased an outside warranty or had major repairs done before on a vehicle. The entire process was constant, consistent smooth communication and updates from day one to the last day at the dealership. I never doubted Keith, the team of mechanics or the customer service girls with delivering a message to Keith. This entire ordeal happened during Xmas week and during snow storms. Keith provided a rental vehicle and support the entire way, he even assisted me with the transport company I hired to pick up my truck and ship it back to my house in Virginia. I have worked in retail and customer service my entire life and could not have done a better job then your entire staff. You guys rock. My truck drives perfect and all issues were resolved. Thank you all sincerely for going above and beyond.

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