Antonino Gambino

Deanna Levinsky

Jun 24, 2026

Google

Nash and Nino were wonderful with my 27 year old Volvo. I’d never go elsewhere

Gregory Ajemian

Mar 15, 2026

Google

NINO GAMBINO IS THE BEST!

Howard Silverman

Sep 1, 2025

Google

My car was brought in by Volvo On-Call due to a problem with the brakes. Its a 2021 XC90 T6 and out of nowhere it was making an intermittent grinding noise. I was assisted by Nash and Will , who were extremely cordial to me. Will had explained that this was a rare but not unheard of occurrence and if the pads are found to be below standards when inspected, replacement should be under warranty. I had asked that my car be worked on by a specific technician, Nino Gambino. I have known Nino for decades. He is the consummate professional at his work, and for that reason I have followed him from the dealerships he has worked at prior over the last decades. Nino treats his customers with pride, like his extended family, For that reason people have such an allegiance to him. The car was fixed immediately. Nino found a flawed brake pad that had scarred a rotor. The repair was done impeccably, both front pads and rotors were repaired, on both sides, not just the damaged one, even though the car only had 15k miles. I credit that to both Nino and the service writers, for that I am extremely grateful. The work was completed the first business day after arrival, with no cost to me. I was not even recommended other work or " upsell" as might have existed at other dealerships... Nino and the service writers should be commended for a job well-done. with my appreciation.

Howard Silverman

Aug 28, 2025

Google

I had recently scheduled an appointment to bring my daughter's 2024 XC40 B5 in for the scheduled service and software update. Due to unforeseen circumstances, we needed to change that appointment, and was hoping to just make it for the next day. In attempting to do so, I went to the dealer's website, but it showed no available appointments for the next day, only the day thereafter which did not work for us. I called the dealership when they opened and the Service Advisor I spoke with , Peter Gragnano, was extremely pleasant. He checked, and was able to accomodate our request. This was very important to us, as we most prefer our cars only be worked on by the guy we consider to be the Volvo Technician Extraordinaire, Nino Gambino. Nino has been working on our cars for decades and throughout his career we have switched dealerships to follow him. He has proven himself to be extremely thorough in his work and has found issues we did not even know existed, generally all under warranty. We have immense trust in him. As he has done previously, the car was serviced, and then cleaned by their team meticulously and my daughter was sent on her way home very quickly. I understand, that it was a very busy day for Nino, as, not unusual, there were other customers specifically there to " visit" Nino. We wish to compliment Nino on his work and acknowledge Peter's effort in accommodating our request as well as the dealership's "clean team"

Linda S

Aug 19, 2025

Cars.com

Excellent service from Nash and top mechanic Nino Gambino. Manager Jimmy Good was excellent also.

Howard Silverman

May 29, 2025

Google

I recently had an issue with my 2024 Volvo XC90. It appeared that somehow the Google software that worked the navigation and sound system, along with my phone bluetooth had somehow deactivated. We all know how we become so attached to the phone and navigation and sound that loss of them becomes devastating. One might ask, why do I travel all the way from my home in Massapequa to this dealer in Smithtown when there are obviously closer Volvo dealers I could choose... It is because of the way I find I am treated there, for sure. I called the dealer and was told that this entailed a software upgrade and the car is part of a software recall as well. They were nice enough to squeeze me in the next day , so that I did not have to endure the " tragic" loss of the navigation and sound anymore then I had to. When arriving I was greeted by Lisa, the lady that is in charge of everyone's initial contact , making sure that all are headed in the right direction , and comfortable while waiting, if that's applicable. She does so quite graciously I might add, and all are made to feel that their business matters. The next step is your car treated somewhat the same way. The lady that vacuums your car upon arrival also washes it upon completion of the work, which I find exceeds the work at my local car wash. I was them greeted by Raymond, the service advisor, who quickly addressed the Google issue, even before it got to the technician. Next was the real reason I have been drawn to this dealership. The particular technician I come to this dealership for is Nino Gambino. I have looked for Nino to service my Volvos for decades now and he has become a revered friend over that time. I trust his expertise implicitly and find the pride that he takes in his work highly commendable. For those reasons, I have followed Nino in his career and when he has switched dealerships, so have I. He puts alot of passion into his work, and for him I truly believe that this is not just a job but an integral part of his life. He prides himself on keeping up with all the new innovations. I understand that he was recently commended by the Volvo factory for his dedication to his tradec with volvo only for over 50 years. He performed his work quickly and as always, when he works on my cars, on the way home I noticed improvements, like I always feel , the car has been tweaked by Nino. I thank all involved for their part in this service as well as the service manager for always honoring my request that Nino be the one working on my car. Please commend all for me for a job well done.

howie207

Feb 8, 2025

DealerRater

I recently encountered an unusual problem that I did not know how to address. Out of nowhere my cell phone de-linked itself from my 2024 XC90 and I did not know how to reconnect it. Normally the dealer's technician, Nino Gambino, has, over many years, been able to address any issue of my many Volvos over the years. Nino was so kind as to attempt to walk me thru it but I have an usual model phone that he was not aware of and he said that in some cases certain Volvo models have different cell phone hookups. After Nino so graciously attempted to help me remotely, he suggested I tried Volvo On Call. The Volvo On Call person tried but I realize they are not really technicians. Her response was that her manual says my phone is not compatible with my car. When I said that it has been working for almost a year without ever an issue. She suggested that I had to bring the car to the dealer. After again speaking to Mr Gambino he said that the dealership has a guy, they call "Little Danny" that is expert on all the cell phone issues. He said that I could come in most any time during the week and he was sure he could resolve it. Based on my confidence in Nino, his endorsement was fine for me. As she always is, the administrative assistant was gracious enough to go find Danny when I arrived. Danny could not have possibly been more pleasant, In literally less then 3 minutes he had the phone relinked to the car and working perfectly as it had before. I thank not only Nino for his time in trying, and Danny for his effort, but the dealership in making such an obviously valuable member of your staff available to address such mishaps. We all know how we are so reliant on our phones nowadays.

JosephD

Jan 21, 2025

DealerRater

This dealership's Service Department consistently satisfies with regard to loaner vehicle accommodations, communication, professionalism, and quality of the work performed. My experiences over the past few years at Empire have been primarily with Service Advisor Nash and Technician Nino, with Nino a constant in servicing our many Volvos at various dealerships that he's been employed at over the years. In my experience as a Volvo owner of various models for the past 43 years, having service (and in some cases sales) experience in no less than four Long Island Volvo dealerships, together, Nash and Nino represent an ideal combination for trusted advice, skills, and experience.

JosephD

Jun 30, 2024

DealerRater

Another excellent and exemplary service experience at this dealership's Service Department thanks to Service Advisor Andrew Raitz and Master Technician Nino Gambino. Though this is the first time that I've had the pleasure of working with Andrew, who I understand is fairly new to Empire, he was accommodating and professional -- a welcome addition to the Empire Service Department staff.

JosephD

Jun 28, 2024

DealerRater

Another excellent and exemplary service experience at this dealership's Service Department thanks to reputable Service Advisor Nash Harripersad and Technician extraordinaire Nino Gambino. This service team consistently delivers in a manner that sets a very high bar for dealer service department performance and satisfaction, and this I can state with 45 years of Volvo vehicle ownership and service department experiences. I especially appreciate the fact that loaner vehicles have been readily available. Though I'm not at this time looking to purchase a new Volvo vehicle, this dealership is the one I would purchase from when that time comes. I have no doubt that Empire's Sales Department also enjoys an enviable reputation thanks to General Manager Kristin Hendrick and Service Manager James Good.