James Britch

Sean

May 23, 2026

Google

Went in over the weekend to try to test drive a XC40. Spoke with sales rep Lana who was super helpful the entire time. Test drove the car and went over some numbers. Had one manager James come in and explained to him we were looking at a car to lease in the future and what we were looking to pay and time frame very helpful. There was a miscommunication with some manager named Sahil, who than proceeded to come in and tell me and my girlfriend we were here wasting there time not wanting to buy a car immediately and trying to make me feel bad for coming in and wanting to test drive a car. He than said “if I knew you were here looking to just test drive the car and not buy, I would have turned you away at the door and said don’t come in”. This was our only free time we were both available to see a car together and we had an overall pleasant experience until this one manager Sahil who ruined the whole experience. Everyone else was very respectful just one bad apple spoiled the bunch.

Suzanne Nygard

Apr 20, 2026

Google

We took a chance and visited Empire Volvo when looking for a car. Chris was phenomenal. He took the time to ask questions to find the right car that would fit our needs. He took us out in a test drive explaining the features of the car. When we decided to buy the car, James sat in the car explaining all the features of the car, paired our phones, and help us set up the app for the car. Sahil took his time explaining the terms of the financing and warranty. This was wonderful experience and we have a great car!

Jacqueline Carman

Apr 2, 2026

Google

I had an excellent experience during my recent visit to Empire Volvo in Smithtown. I was in the market for a safe, reliable vehicle that is also aesthetically pleasing. I was greeted very warmly by Chris who was friendly, knowledgeable and welcoming. He walked me through the process from beginning to end and found a vehicle that is perfect for me! Danny and James were incredibly helpful with the process of acquainting me with some (of many features available), while actively listening and offering a monthly payment that I am comfortable with. This is my first Volvo purchase and I have to say that from the moment that I arrived and was greeted by Chris (who was very approachable and welcoming), to the moment that I drove out with my beautiful new XC40, I felt like a valued customer, though I am a first time buyer of a Volvo product. I am very pleased and impressed with my experience and would highly recommend this dealership to anyone in the market for a new vehicle. Ask for Chris!!

vicki gillman

Mar 5, 2026

Google

One of the best car leasing experiences I have had. Very professional group of people from sales (James and Chris) and Nick in Finance. The attention to detail was exceptional.

A Google User

Jan 5, 2026

Google

Overall, Im happy with my Volvo XC60 purchase, despite a few minor hiccups along the way. Semi, our salesperson, was great to work with friendly, knowledgeable, and refreshingly no-pressure throughout the process. James was also excellent and took the time to make sure our requests were addressed, which I appreciated. The one area that could have been handled better was disclosure that the vehicle had previously been a rental. That information wasnt shared until the very end of the process while paperwork was being signed. That said, the entire transaction was somewhat rushed on both sides as we were trying to complete the deal on New Years Eve, which I think contributed to the timing of that disclosure. Overall, the team was professional and a pleasure to work with. I would recommend them, with the understanding that there may be limited room to negotiate beyond the listed price, as the expectation is that the advertised price is already fair. At the end of the day, Im happy with the vehicle and my overall experience.

Ty Fanuzzi

Dec 31, 2025

Google

Chris and James were extremely helpful made the entire trade in and buying process very easy and smooth

Alexa Salzman

Dec 2, 2025

Google

I actually enjoyed buying a new car! From the moment we walked in it was a great experience. We weren't bombarded at the door by a salesperson, but by the cutest bulldog! We were able to peruse and speak to someone when we were ready. Once we started working with Nicholas he was transparent about everything. There was no back and forth, and back and forth. He told us how it was, he explained every part of the process thoroughly so I could understand. He went through each option for me, and how it would affect my monthly payment, my overall payment, etc. He is incredibly knowledgeable and willing to work with you to get you what you need/want. He helped out with getting my insurance transferred over and each step in between to be able to set me up with a brand new Volvo XC90. Once I stepped in my car James went through every single aspect of it and how it worked. He showed me multiple examples of how I would use certain features and went through all of the bells and whistles. As someone that truly hates going shopping for cars Nicholas and Empire Volvo made it a truly enjoyable, STRESS FREE experience!

asalzman26

Dec 2, 2025

DealerRater

I actually enjoyed buying a new car! From the moment we walked in it was a great experience. We weren't bombarded at the door by a salesperson, but by the cutest bulldog! We were able to peruse and speak to someone when we were ready. Once we started working with Nicholas he was transparent about everything. There was no back and forth, and back and forth. He told us how it was, he explained every part of the process thoroughly so I could understand. He went through each option for me, and how it would affect my monthly payment, my overall payment, etc. He is incredibly knowledgeable and willing to work with you to get you what you need/want. He helped out with getting my insurance transferred over and each step in between to be able to set me up with a brand new Volvo XC90. Once I stepped in my car James went through every single aspect of it and how it worked. He showed me multiple examples of how I would use certain features and went through all of the bells and whistles. As someone that truly hates going shopping for cars Nicholas and Empire Volvo made it a truly enjoyable, STRESS FREE experience!

Robert B.

Oct 31, 2024

Yelp

My sister's 2020, XC 60 Volvo purchased at Empire Volvo in St. James, New York failed to start. After many attempts changing the batteries in the key fobs and charging the main battery, we called Empire. They offered to tow the vehicle free to diagnose the issues at hand. There was a diagnostic fee involved. Once the vehicle was at the dealership and inspected, we received a call that there was a mold and mildew issue and the dealership refused to continue the Diagnostics and stated they could NOT service the car. Perhaps understandable, but when we went to retrieve our car at an additional towing expense, we were presented with a bill of more than $900 for diagnostics. I rightfully claimed that the diagnostics were not completed due to the purported mold issue and was politely advised that the bill had to be paid. I offered the dealership a $500 payment for services rendered, but definitely left in midair. My request was denied. Needless to say, we are disheartened to spend this exorbitant amount of money on services NOT RENDERED. Frustrated and disappointed is an understatement. Caveat emptor.