Jim Seviour

kim freshour

Oct 1, 2025

Google

The service department from the front desk is exceptional. Lisa who greets you to Nash in service. And another shoutout to service manager Jim Good who goes above and beyond for his customers

2025 VOLVO XC40 PLUS Owner

Aug 22, 2025

Carfax

My service at Empire Volvo is always the best. Ray, Nash and Pete are attentive and professional, the Service Manager, Jimmy Good is great.

Linda S

Aug 19, 2025

Cars.com

Excellent service from Nash and top mechanic Nino Gambino. Manager Jimmy Good was excellent also.

Courtney Palazzo

Aug 9, 2025

Google

I dropped off my Volvo this morning for two new front wheels and a realignment. I mentioned to Peter that I had some scratches and asked if they could do anything about it. Within seconds, the service manager, Jimmy, walked out and asked to see the scratches. We walked out to my car, and he said sure well do our best. The Volvo service team sent me text messages during the day as to what part of the service they were working on. The car was ready, and when it came towards me, I thought, oh thats not mine. I thought that because I immediately looked to the corner where the scratches were and they were all gone. Now, I know the tires and the alignment are the important things that got done today, but the fact that they went out of their way and made sure that they gave it their best was so kind. On a sidenote, I have also waited while a service was being done. The service department is always mindful of the time spent working on the car. The days of waiting hours for my car to be fixed are long gone. Empire Volvo is an exceptional dealership

susan popfinger

May 19, 2025

Google

Every employee that I encountered at Empire Volvo was welcoming, helpful, competent and very informed. It was my pleasure to do business with the sales person Lana Kravtsova who guided us amazing well through the buying process. Jim, who explained the computer system was very thorough and great at his job. Lastly the financial advisor , Nick Locascio was incredibly competent and able to make the buying process seamless. Thank you to all!! Susan P.

Nancy A

Apr 23, 2025

Google

I had read excellent reviews about Empire Volvo so I decided to take a chance and go in for a test drive. It was indeed my lucky day. Lana was beyond amazing. Her cheerful personality and knowledge of product impressed me immediately. After my test drive, I knew the XC60 plugin hybrid was the right car for me. Im not much of a negotiator, but Lana made sure I got a fair price, got all the rebates available, and actually pushed to get a better price on my trade in. Wow. Next I met Nick and he was also a pleasure. Personable, articulate, straightforwardall the qualities you hope for when buying a car but wouldnt dare to think could be possible. But yes, Nick and Lana were all of these and more. Picking up my car was like picking up my lottery winnings. Lana was there to greet me with smiles and hugs. Jim spent so much time with me explaining and setting up all of the technology and features of the car. He is a born teacher, patient, clear, and upbeat. Nick went over all of the finances and we connected over our love of baseball and teaching. The cream on top of everything was yesterday. I was having trouble getting the car to charge. I called Volvos 1800 number but was unable to resolve the issue. Lana said to call her anytime (and I knew she meant it) so instead of calling the service department I called her. Lana remedied the problem within 10 seconds (The car has to be locked in order to charge.). A long review, I know, but IF you are considering a Volvo, you will have a dream experience if you go to Empire Volvo Cars. Andthe dogs love it too!

Michael H

Mar 5, 2025

Cars.com

Both the service rep (Ray) and service manger, Jimmy, went above and beyond to resolve my issue. Very much appreciated.

Heather C.

Feb 18, 2025

Yelp

Went to Empire Volvo in Smithtown yesterday and met with Dan Lohse. He was patient and thorough. Dan took the time to review returning my lease and the options for a future lease. He walked me through the parking lot to look at various models and colors. He negotiated the price with me and reviewed the Loyalty Bonus and Affinity Bonus. Jim sat with me in my new vehicle and reviewed all of the features and how to log in to the app and utilize the display. Finally, I met with Nick to sign papers and review all of the features, like the Paintless Dent Repair with Windshield Repair, Key Replacement, the Car Wash Plan and others. I was offered coffee, tea, water, and snacks. The entire experience was positive. Buying a new car can be exhausting and annoying. I experienced the opposite at Empire Volvo in Smithtown. Check them out!!!!

2022 VOLVO XC60 B5 INSCRIPTION Shopper

Sep 24, 2024

Carfax

Bought my first Volvo at Empire of Smithtown last week. My sales specialist, Jim Seviour was super knowledgeable and helpful in bringing me to a well-informed decision on my XC60. He really was great and I would recommend him to anyone. It was a great experience overall. I absolutely love my car and the experience in buying it at Empire was exceptional.

2022 VOLVO XC60 B5 INSCRIPTION Shopper

Sep 23, 2024

Carfax

Bought my first Volvo at Empire of Smithtown last week. My sales specialist, Jim Seviour was super knowledgeable and helpful in bringing me to a well-informed decision on my XC60. He really was great and I would recommend him to anyone. It was a great experience overall. I absolutely love my car and the experience in buying it at Empire was exceptional.