Lisa DePietro

kim freshour

Jul 18, 2026

Google

The service department from the front desk is exceptional. Lisa who greets you to Nash in service. And another shoutout to service manager Jim Good who goes above and beyond for his customers

John Glozek

Jun 24, 2026

Google

Empire Volvo in Smithtown is FIRST-CLASS. I recently leased my third Volvo (the first two were from another dealership). At the previous dealership I knew one person (the sales guy). At Empire, the staff, including Lisa at the front desk, Dan a Product Specialist, and Nicholas in Sales were some of the BEST I have ever seen in any industry. They greeted me each time I walked in with a smile as if they were working at the happiest place on earth. I really think they just might be. I HIGHLY recommend EMPIRE when you are looking to buy or lease your next vehicle. You, like myself, will be amazed at just how good the staff is here. THANK YOU EMPIRE!

P Salas

Dec 1, 2025

Google

Lana helped us with our new XC60 Ultra. She was patient, explained the features and offered a test drive immediately. Lisa, Nick, Sahil and Danny made the experience exemplary! Highly recommend this dealership!

ms.patti.s

Oct 31, 2025

DealerRater

Lana helped us with our new XC60 Ultra. She was patient, explained the features and offered a test drive immediately. Lisa, Nick, Sahil and Danny made the experience exemplary! Highly recommend this dealership!

kim freshour

Oct 1, 2025

Google

The service department from the front desk is exceptional. Lisa who greets you to Nash in service. And another shoutout to service manager Jim Good who goes above and beyond for his customers

Namcy

Sep 8, 2025

DealerRater

Service department is very good. Nash of Empire Volvo is an excellent ambassador for this dealership. He puts the customer first and maintains direct contact until service is complete. Very satisfied customer here

lananodrama

Aug 20, 2025

DealerRater

Great service, amazing sales. Clean dealership and guess what, they have all sort of coffees and snacks to make your waiting time more pleasant! Big shout out to Kristin, General Manager who makes this dealership feel like Home! Kisses to Tua, the bulldog who is aways around

Jeff H

Jul 20, 2025

Google

We have been driving Volvos for over 3 decades and still love their comfort and safety. From Georgetown Motors to Empire Volvo, it has been a pleasure to deal with this franchise for sales and service over the years. When our former salesperson Frank retired a few years ago, we hoped that we'd find a replacement who understood our needs. Enter Dan Lohse. He has just delivered our third new SUV and we look forward to many more. He's low pressure but willing to research whatever we ask and has patience beyond his years. He is flexible where possible and always delivered what he commits to without hidden surprises. Empire also is so welcoming due to their receptionists Lisa DePietro and Maureen Seibel. Whenever I call, they both personify the best in making the customer feel valued and truly do followup on requests. Your callbacks have always been appreciated. Finally, Sahil Ranyal completed our paperwork in reasonable time. He explained everything I asked but was extremely organized and guided me through the lengthy process without any issues or wasting my time. Thanks to this Empire Team for a job well done!

Jeff Hollander

Jul 19, 2025

Google

We have been driving Volvos for over 3 decades and still love their comfort and safety. From Georgetown Motors to Empire Volvo, it has been a pleasure to deal with this franchise for sales and service over the years. When our former salesperson Frank retired a few years ago, we hoped that we'd find a replacement who understood our needs. Enter Daniel Lohse. He has just delivered our third new SUV and we look forward to many more. Dan is low pressure but willing to research whatever we ask and has patience beyond his years. He is flexible where possible and always delivers what he commits to without surprises. Empire also is so welcoming due to their receptionists Lisa DePietro and Maureen Seibel. Whenever I call, they both personify the best in making the customer feel valued and truly followup on requests. Thank you both. Finally, Sahil Ranyal completed our paperwork in reasonable time. He explained everything I asked but was extremely organized and guided me through the lengthy process without any issues or wasting my time. Thanks to the Empire Team for a job well done!

Howard Silverman

May 29, 2025

Google

I recently had an issue with my 2024 Volvo XC90. It appeared that somehow the Google software that worked the navigation and sound system, along with my phone bluetooth had somehow deactivated. We all know how we become so attached to the phone and navigation and sound that loss of them becomes devastating. One might ask, why do I travel all the way from my home in Massapequa to this dealer in Smithtown when there are obviously closer Volvo dealers I could choose... It is because of the way I find I am treated there, for sure. I called the dealer and was told that this entailed a software upgrade and the car is part of a software recall as well. They were nice enough to squeeze me in the next day , so that I did not have to endure the " tragic" loss of the navigation and sound anymore then I had to. When arriving I was greeted by Lisa, the lady that is in charge of everyone's initial contact , making sure that all are headed in the right direction , and comfortable while waiting, if that's applicable. She does so quite graciously I might add, and all are made to feel that their business matters. The next step is your car treated somewhat the same way. The lady that vacuums your car upon arrival also washes it upon completion of the work, which I find exceeds the work at my local car wash. I was them greeted by Raymond, the service advisor, who quickly addressed the Google issue, even before it got to the technician. Next was the real reason I have been drawn to this dealership. The particular technician I come to this dealership for is Nino Gambino. I have looked for Nino to service my Volvos for decades now and he has become a revered friend over that time. I trust his expertise implicitly and find the pride that he takes in his work highly commendable. For those reasons, I have followed Nino in his career and when he has switched dealerships, so have I. He puts alot of passion into his work, and for him I truly believe that this is not just a job but an integral part of his life. He prides himself on keeping up with all the new innovations. I understand that he was recently commended by the Volvo factory for his dedication to his tradec with volvo only for over 50 years. He performed his work quickly and as always, when he works on my cars, on the way home I noticed improvements, like I always feel , the car has been tweaked by Nino. I thank all involved for their part in this service as well as the service manager for always honoring my request that Nino be the one working on my car. Please commend all for me for a job well done.