Chad Hauser

ny12713

Jan 3, 2026

DealerRater

No stars. My 2017 Jaguar F Pace had an engine failure, overheating. I had the vehicle towed there for diagnostics. They stated that to provide the warranty company info needed they had to take the engine apart to the point of failure. I was advised this would cost around $3k and gave permission. Diagnostics came back and the dealership filed a claim that I needed a new $21K engine. The claim was denied and after several appeals I resolved that this was the end of the road. They stated they needed the vehicle off the lot, so I paid a service bill for $2K and had the car towed to a local non-dealer mechanic thinking it didn't even run. Upon reviews, the local mechanic confirmed that the engine was NEVER taken apart, not a bolt was turned and that there is no way I should have been charged $2K. Further the car fired right up and he was able to move it across his parking lot. I went back and really looked at the invoice in detail and called them back 12/31 today. After the fact they told me they decided to video scope engine for the insurance claim. 6 hours of labor only, no parts, $2k because it saved money. I called the warranty company, and they refused to provide the pictures and video that was submitted by the dealership. I called the dealership and they "conveniently" have no pictures or video taken on file and so no one has proof of work done. Everyone is washing their hands of it. No engine, no fix, no pictures, no video, no claim approval. I called this morning to speak to the service tech Emerias and he all but put me on hold for 45 mins and said that his Service Manager was too busy to talk to me. Just take my money, mislead me on the teardown of the engine on the claim, then insult me by ghosting the call and hanging up. NOT what I would expect from a Jaguar dealership. On top of that without a vehicle for 2 months I asked many times if a Sales rep was interested in selling me a car. They didn't care enough so I literally bought a 2026 Infiniti this weekend. Since they must be making so much money and don't even need to sell new cars either, they can refund my $2K At this point everything was misrepresented. I just want a refund. I figure this is the only way when people publicly hold people accountable. If this doesn't work maybe more BBB and AG complaints are in order. Make it right! Way below expectations for a luxury brand. In reply to the Service Manager Chad Hauser, neither you nor your tech listen. First off, let me say this. Are you the service manager that was on duty while I was on hold 15 mins? Then your tech went to get a supervisor and when he came back, said the manager was busy and didn't have time to speak to me? Then continued to place on me on hold for another 30 mins until I had to hang up. Is that you? Do all your service managers hide behind keyboards? Bc im fairly certain you all can get my number from Eremias your tech or my service ticket. Second I never stated I purchased the vehicle from your dealership but that I chose (over Jaguar Tampa, Jaguar Clearwater) to bring my Jaguar to your service department. Are you or are you all NOT representatives of the Jaguar brand? I fully understand that the warranty claim was denied, the entire reason I called 12/31 was I had asked for pictures of the engine part of failure so I can show another mechanic. This is actually what was supposed to happen for the warranty claim . When I called your service dept. stated you HAD NO PICS, NO VIDEO. nothing was proven that work was actually done and I have nothing I can show another mechanic, nor do I have anything I can go after the Warranty company with for denying the claim. This brings up more red flags. Thats what started all of this. Then I was told after the fact that you all decided to "scope" the engine with a video camera. I never was told that and when I received the bill it was for 6 hours of labor only to run a tiny camera through the engine. This is all news to me and surely sounds like a maj

Bobby V.

Jan 2, 2026

Yelp

In reply to the Service Manager Chad Hauser, neither you nor your tech listen. First off, let me say this. Are you the service manager that was on duty while I was on hold 15 mins? Then your tech went to get a supervisor and when he came back, said the manager was busy and didn't have time to speak to me? Then continued to place on me on hold for another 30 mins until I had to hang up. Is that you? Do all your service managers hide behind keyboards? Bc im fairly certain you all can get my number from Eremias your tech or my service ticket. Second I never stated I purchased the vehicle from your dealership but that I chose (over Jaguar Tampa, Jaguar Clearwater) to bring my Jaguar to your service department. Are you or are you all NOT representatives of the Jaguar brand? I fully understand that the warranty claim was denied, the entire reason I called 12/31 was I had asked for pictures of the engine part of failure so I can show another mechanic. This is actually what was supposed to happen for the warranty claim . When I called your service dept. stated you HAD NO PICS, NO VIDEO. nothing was proven that work was actually done and I have nothing I can show another mechanic, nor do I have anything I can go after the Warranty company with for denying the claim. This brings up more red flags. Thats what started all of this. Then I was told after the fact that you all decided to "scope" the engine with a video camera. I never was told that and when I received the bill it was for 6 hours of labor only to run a tiny camera through the engine. This is all news to me and surely sounds like a major shortcut. So you all claim the vehicle needs a new engine however when it really just sounds like you wanted to file a $21K claim. Obviously the warranty company is MOST DEFINATELY going to find a reason not to pay. Another mechanic not only had to tell me that engine was never taken apart but that it DOES NOT need an entire new engine. Again to re-iterate you all dont even have pics or video of the part or engine taken apart in question on a $21K claim? You have no support the work was done, Specfically work I did not know about? You have no documentation in a luxury service department? You all can keep making this public or refund me that bogus bill you gave me that I never authorized and was a total shortcut and likely even cost me the denial of the claim itself. You have my cell phone in your files because you already know what vehicle this review is on.

Michele Diamond

Dec 27, 2024

Google

Yet again, another disappointing service advisor, and Do Nothing -Chad Hauser is still taking up space here. Owning a Jaguar has its advantages but this service department is most certainly not one of them. I won't be buying another one next time around. This service department has been incredibly dysfunctional for years. Won't someone please do something about it? M

2024 JAGUAR F-TYPE R DYNAMIC Owner

Sep 3, 2024

Carfax

Thank you Miro, Talas, Eli, Chad, Tatyana, and Sara for fixing my car after Jaguar of Fort Myers ruined it. You all are the very best and I cannot thank you enough. I am forever in your debt.

Ken Arnold

Sep 2, 2023

Google

Chad Hauser was excellent to work with and our truck looked fabulous! Great job!

Kimberly Murray

Nov 1, 2022

Google

Chad Hauser was efficient, thorough and communicative about my vehicle repairs. I appreciated his attentiveness to my concerns and the vehicle was repaired timely and to my satisfaction. My only complaint, which has nothing to do with Chad's performance....Jaguar no longer provides loaners for service repairs!! That is unacceptable for a luxury car service. I am in the market to buy a new car but it will not be a Jaguar because of this new policy.

triniece kelley

Feb 11, 2022

Google

Chad was awesome! He was also Professional and attentive to my needs as a buyer . Definitely 5 stars ! Highly recommended:)

Ad311

Dec 23, 2021

DealerRater

A series of issues from start to finish. I purchased a $60k certified xjl to have delivered to me 1000+ miles away. When the car arrived there were multiple broken items in the car- incredibly unacceptable. The registration wasn't included in the car for transport and no temp plate was included. In addition, the tires were dangerous and severely cracked and worn. How could a $60k vehicle go through certification like this you ask??? Well I ask the same question. 2 months later and finally the GM Michal gets involved to try and find tires to send to me. Clearly I wasn't a priority for him and still am not as it has taken me multiple calls, follow up texts and emails just to get answers on status. All in all- 2 months later and I have only 2 tires delivered, no check as promised for the mounting cost and an overall terrible experience. I'm sure the dealership/Michal will respond to this saying they took personal accountability which is what I've been told many times. Sadly, personal accountability means nothing if there isn't urgency around making it right. Still not fixed, a series of lies and unprofessional actions by this dealership. Stay away.

catman558

Oct 30, 2021

DealerRater

I absolutely felt compelled to write this review on the staff at Jaguar Land Rover in St Petersburg Fl. I reside in New Jersey and was shopping online for a late model pre-owned M3, and Jaguar Land Rover in St Pete had the vehicle I was looking for! A 2018 Bmw M3! Long story short, I booked a flight to Tampa to test drive and inspect the vehicle. And I was extremely surprised at the level of customer service I received! Everyone at this dealership was phenomenal, and went "above and beyond" what I've experienced at other dealers. My sales rep "Dominic Esposito" was outstanding! I can not say enough good things about this gentleman, from arranging transportation from the airport to the dealership, to supplying me with information for Hotels close to them! I would also like to mention Robby Dereadt, "Internet Sales Manger", and TJ Muller, "Finance Manager". both are awesome gentlemen to deal with, and made sure that everything went smoothly! And I can't forget Conner Elm, who provided transportation to the airport for me! Another great person! So if you're reading this and are looking for a Jaguar, Land Rover or something pre-owned, give them a call! They just might have what you're looking for! So take a few days off, go to Tampa, and visit Jaguar Land Rover of St. Pete! I promise that you will not be disappointed! Thanks Guys for everything! You've got a customer for life here in New Jersey! Sincerely, Marty M. Dias P.S. Absolutely the BEST Dealership Ive ever had the pleasure of purchasing from!

S T

Oct 1, 2021

DealerRater

I just took my f-pace in for my last service under warranty. Very efficient and friendly experience.