Chris Hernandez

aaron sukumar

Oct 11, 2026

Google

I had a very disappointing experience at Lia Honda of Albany when I brought my car in for servicing. My service advisor, Chriss, discussed the service requirements with me in the morning and agreed to provide a discount of approximately $200. Based on his recommendation and assurance, I agreed to proceed with the recommended services. However, when I returned in the evening to pick up my car, Chriss completely changed what had been discussed and promised earlier. I was asked to pay the full bill without receiving the agreed-upon discount. What made the experience even worse was his loud tone and unprofessional behavior while dealing with me. As a customer, I expect transparency, professionalism, and respect, especially when service costs and discounts have been discussed and agreed upon in advance. Changing the terms at the last minute and speaking to a customer in such a manner is unacceptable. I am extremely dissatisfied with this experience and the way I was treated. I hope the management at Lia Honda of Albany takes this feedback seriously, looks into the matter, and ensures that customers are treated with honesty, respect, and professionalism in the future.

Mihir Desai

Oct 6, 2026

Google

So I already had a terrible experience the first time I went to this place years ago to look for a car. The arrogance and lack of any integrity or humility is written on the face of each person there. So now I had to have my daughter's car towed there due to getting a flat tire. Mind you I drive to the Lia in Kingston which is a complete 180 degree from the Albany location. We bought our tires from Kington and under 2 years so it is covered by the hazard warranty. No problem you would think. My daughter had the unfortunate circumstance of meeting Chris. He gave her nothing but problems from the second she got there. Right off the back he was like there is no warranty and you have to buy a tire to her so naturally calls dad. I had to call down to Lia Kingston and spoke with Jared the Service Manager there and one of the biggest reasons we only go there. He called John the service manager at Albany and took care of it. I'm like ok no problem we good to go. Nope. Now Chris wants to hold her car hostage for absolutely no reason for another day. See picture attached. So I now have to call Jared again and he calls up to John again so my daughter can get her car back. Finally does. Now I call to speak to Jonn and 3 days later no response to my voicemail. Lia Albany is just a terrible place. I do not advise anyone to go for here for anything. They are just a bunch of liars and unethical people from top to bottom. There is no follow up which speaks volumes based on what communication you do get and the the lack of communication. Do not go here. I live 2 1/2 hours away my daughter lives over an hour away and we go to the Kingston location. Jared, Rob and Chris there are awesome. They are humble and take care of your problems. They tell you the truth and are always humble in every interaction. Lia Albany should be gutted from top to bottom. Their service rep is a direct reflection on what leadership allows. If they allow this nonsense for a flat tire I can't even imagine how corrupt they are for everything else. Attached is the proof of their unethical service rep trying to hold my daughters car hostage for absolutely no reason. DO NOT GO TO LIA HONDA ALBANY!!! ABSOLUTELY GO TO LIA HONDA KINGSTON! THEY WILL TREAT YOU AMAZING AND IT WILL BE THE EXPERIENCE YOU CAN ASK FOR !

Nicole Lofrumento

Aug 6, 2026

Google

Chris in the service lane. He was amazing thank you so much for the quick service!!

Larry Siy

Jul 16, 2026

Google

I went to Lia Honda for an oil change , filter and lube as well as a NYS inspection and upon arrival was greeted by Chris Hernandez who was a very nice young man who listened to what i to say and performed his job excellently because of employees like Chris that is why I continue to do business with Lia Honda

Harry Sheevers

May 26, 2026

Google

Chris Hernandez was very helpful during my first service app’t.

Susan Robetoy

May 7, 2026

Google

Chris Hernandez was very helpful, polite and respectful. His pleasantness made car care more enjoyable.

Judy Clow

Apr 30, 2026

Google

Chris and Mykel were amazing to work with!! I highly recommend them. They are very knowledgeable and trustworthy!! Jc

Marilyn Zovickian

Feb 27, 2026

Google

Chris Hernandez was the best service advisor I have encountered! So pleasant and full of energy and enthusiasm. His biggest concern was my satisfaction. He was so polite and professional. Made my experience very easy.

Crystie Pratt

Feb 25, 2026

Google

Chris Hernandez was terrific. Handled everything I needed. Have been coming to Lia since I bought suv in 2008 & still own it. Highly recommend.

Anne Liske

Feb 19, 2026

Google

Chris Hernandez provided excellent customer service from the moment I arrived. He introduced himself and initiated opening inquiry about why I had come in (routine maintenance) and explained that he would do some initial assessments and check in with me about recommended care needed. He made sure I knew where the waiting area was and pointed out the coffee/refreshments area. He returned with and gave a clear explanation of those recommendations and a likely cost estimate and asked if I had questions. And said he would text with updates and come find me when he was wrapping up. And the car had been washed, too, when I finished payment and went out to the lot. He took a moment to pop over one more time and thank me for the opportunity to be of service. All good!