John Kelty

Mike F

Sep 25, 2026

Google

Lia Honda service has the best service department in the capital district. John Kelty service manager is the best.

sewshirleyk

Sep 16, 2026

DealerRater

Lia has the best team, they truly care about you as a client. Service is always fast, reasonably priced and always done right the first time. Employees Worked With: John Kelty, Wes Harrington, Stephen Smith, Joe Calabucci, Tim Fien, Michael Luciano, Jeremy Rolfe

Shirley

Sep 15, 2026

Cars.com

Great service, there team is the best. Alway respectful, they truly care about keeping my vehicle properly repaired and me safe.

Renee Bornt

Apr 27, 2026

Facebook

I would not recommend Lia Honda Albany based on my recent service experience. I had over $7,000 worth of work done on my vehicle, and the communication throughout the process was extremely poor. I was told on three separate occasions that my vehicle was ready for pickup, only to then be told additional items still needed to be completed—items I had originally requested when I first brought it in. It ultimately took two weeks to get my vehicle back, and even then, an issue I was assured had been fixed—and paid for—was still not resolved. Since then, I’ve continued to have difficulty resolving the outstanding issue. I spoke directly with the service manager, Steve, but have had ongoing issues, including being told Steve would pick up my call, then placed on hold for over 15 minutes only to be told Steve had left the premises for lunch. I also spoke with 2 different employees and requested the service director, John Kelty, contact me for resolution, but never received a response. For the amount of money spent, I expected a much higher level of professionalism and communication—especially regarding services already paid for. This experience has been frustrating and disappointing, and I hope this feedback encourages improvements moving forward.

Renee Bornt

Apr 27, 2026

Facebook

I would not recommend Lia Honda Albany based on my recent service experience. I had over $7,000 worth of work done on my vehicle, and the communication throughout the process was extremely poor. I was told on three separate occasions that my vehicle was ready for pickup, only to then be told additional items still needed to be completeditems I had originally requested when I first brought it in. It ultimately took two weeks to get my vehicle back, and even then, an issue I was assured had been fixedand paid forwas still not resolved. Since then, Ive continued to have difficulty resolving the outstanding issue. I spoke directly with the service manager, Steve, but have had ongoing issues, including being told Steve would pick up my call, then placed on hold for over 15 minutes only to be told Steve had left the premises for lunch. I also spoke with 2 different employees and requested the service director, John Kelty, contact me for resolution, but never received a response. For the amount of money spent, I expected a much higher level of professionalism and communicationespecially regarding services already paid for. This experience has been frustrating and disappointing, and I hope this feedback encourages improvements moving forward.

Theresa

Dec 16, 2025

Cars.com

I was very please with the service and attention that I received from the dealership. I especially appreciated the service Ernie Walton provided to making sure everything went smoothly with the replacement of my windshield.

Theresa

Dec 15, 2025

Cars.com

I was very please with the service and attention that I received from the dealership. I especially appreciated the service Ernie Walton provided to making sure everything went smoothly with the replacement of my windshield.

Theresa

Dec 15, 2025

Cars.com

I was very pleased with the service and attention that I received from the dealership. I especially appreciated the service Ernie Walton provided to making sure everything went smoothly with the replacement of my windshield.

roy hilario

Nov 13, 2025

Cars.com

awesome good job very nice people i love come back there place thank you i appreciate

tonydb5656

Nov 6, 2025

DealerRater

I took my car with 12,000 miles on it for an inspection and they told me I needed all 4 brakes replaced to the tune of $1700.00 . I bought my last two car at Lia ....I will not be going back ...........I took the car to another place and my Brakes passed with flying colors ........They will try to cheat you