Steve Kane

2022 HONDA CR-V EXL Owner

Aug 22, 2026

Carfax

Review for Lia Honda Colonie Service Department I recently visited Lia Honda in Colonie for service, and I couldn't be more pleased with the experience. Steve Kane was my service advisor, and he coordinated everything smoothly from start to finish. I was in and out within the exact time promised, which is rare these days. Steve was professional, straightforward, and never pushy a refreshing change from the atmosphere at other Honda dealerships. The whole visit felt efficient, honest, and customerfocused. I'll definitely return for future service.

William Houting

May 22, 2026

Google

We had our 2014 CRV EX in for service last week. Steve Smith did his usual Great job of taking care of us! When we make an appointment for service, we ask for Steve!

Renee Bornt

Apr 27, 2026

Facebook

I would not recommend Lia Honda Albany based on my recent service experience. I had over $7,000 worth of work done on my vehicle, and the communication throughout the process was extremely poor. I was told on three separate occasions that my vehicle was ready for pickup, only to then be told additional items still needed to be completeditems I had originally requested when I first brought it in. It ultimately took two weeks to get my vehicle back, and even then, an issue I was assured had been fixedand paid forwas still not resolved. Since then, Ive continued to have difficulty resolving the outstanding issue. I spoke directly with the service manager, Steve, but have had ongoing issues, including being told Steve would pick up my call, then placed on hold for over 15 minutes only to be told Steve had left the premises for lunch. I also spoke with 2 different employees and requested the service director, John Kelty, contact me for resolution, but never received a response. For the amount of money spent, I expected a much higher level of professionalism and communicationespecially regarding services already paid for. This experience has been frustrating and disappointing, and I hope this feedback encourages improvements moving forward.

Benjamin Lasky

Apr 24, 2026

Google

Terrible service, over priced and not transparent with issues. Nate service advisor is useless wasn’t willing to help at all and lies. Steve the service manager was just as bad. Will never come here again. Third honda place that just wants to rip you off and not properly fix your car. Getting rid of my Pilot and buying a Toyota going forward.

2021 HONDA HR-V EX Owner

Nov 22, 2025

Carfax

Service advisor Steve is excellent. Took about one and one half hours for oil change only because there were four others in front of mine. Oil change great no mess. Washed car after service. Advised of upcoming needs. Thanks Steve and lia Honda great job

2021 HONDA HR-V EX Owner

Nov 22, 2025

Carfax

Service advisor Steve is excellent. Took about one and one half hours for oil change only because there were four others in front of mine. Oil change great no mess. Washed car after service. Advised of upcoming needs. Thanks Steve and lia Honda great job

Robert Goo

Nov 1, 2025

Google

Had a reminder to get my service done so took it back to Lia Honda where I bought my 2025 Odessey. Been working with Steve Smith in service. Always a pleasure going to have work done on my vehicle. Steve is very professional and I feel comfortable going to see him.

Carrie Raphael

Oct 21, 2025

Google

I brought my car to Lia for service and had the opportunity to speak with Steven Kane twice about the needed repair for my car. He gave the matter his full attention, was concerned about the safety of the vehicle, and was so kind in his efforts to be helpful to me. He also assured me I could reach out to him with any other concerns I may have. Thank you, Steven.

J Beaulieu

Aug 1, 2025

Google

Really awful experience with Steve the manager of the service side. Does not respect his customers or his business. Took my family vehicle in for an inspection and minor hose replacement. Following the replacement and passed inspection the vehicle made it 5 miles down the road before the engine began misfiring and the check engine light came on. Brought the vehicle back and was told there was around 1000$ of additional work that needed to be done. When I asked why the inspection had not revealed any of this work I was told the inspection does not cover those areas. When I questioned why the vehicle had no problems with performance until AFTER Lia Honda worked on it I was told by Steve "You go into the pantry to get a can of soup and the light turns on, five seconds later you go back into the pantry and the light is broken. These things happen." What Steve did not take into account is the lightbulb had not been professionally serviced and inspected in the interim time prior to breaking. While I was happy to work with the Lia team in regard to pricing there was no wiggle room from Steve. "I'm waiving the diagnostic fee!" He told me, despite the fact that we paid the diagnostic fee not three days earlier. Does he charge a sperate 169$ for every individual issue diagnosed? Been a customer here since moving to the area in 2019. Will never return. I don't think it matters to Steve, he was happy to list the work I had purchased previously and tell me that my business was not worthwhile. Really appalling behavior from someone in a customer facing position. Edit in response to John Kelty's words below: Regardless of how far-fetched the scenario may be, the facts are very simple. My vehicle did not have a check engine light on when I brought it to Lia Honda for service. My vehicle then passed New York State inspection with no check engine light. When I drove away from the dealership the check engine light illuminated. This is confirmed by Lia Honda's own paperwork. "As I know the repair didn't cost 1000$," I did not say the repair was going to cost $1,000, I said $1,000 of additional work was recommended by Lia Honda which was not discussed during the initial inspection. The quoted price to replace the harness that I was given was $369 as opposed to the fabrication of 169$ you mentioned John. Unlike the other negative reviews being left for this establishment, I noticed John did not supply me with a contact number or encourage me to reach out. Seems like an honest service manager would encourage feedback and want to engage with guests regarding negative feedback. It is obvious that Lia Honda does not value their customers, does not value their repeat business and is only concerned with profits above the safety and wellbeing of consumers. In addition, Nate the guy who handles intake was a very nice, helpful gentleman. Thanks Nate.

ImaHappy1

Jul 31, 2025

DealerRater

I bought my 2014 Honda Crosstour at this dealership in 2016. They have been taking care of my service needs since. I have never been disappointed! Recently, I got a nail in the sidewall of my tire. I called Lia Honda, and Steve Smith, my service advisor, let me know they had a tire that matched what I had on the car. He was able to get me in and out in an hour. Steve also let me know, that since I had bought the original tire being replaced at Lia Honda, he saw that I had the hazard warranty on the tire and I didn't have to pay for the replacement tire! What had been a bad day was suddenly much better. Thank you Steve, and the Lia Honda team. Employees Worked With: Stephen Smith