Todd Fink

Cassie

Nov 26, 2024

Google

Very friendly and helpful sales-people and the manager Todd Fink is a gem!!

Joe szat

Sep 18, 2024

DealerRater

Jesse Robles Assistant Services Manager goes beyond and above in making sure the proper service is done correctly. I would only come to Lia Enfield Honda for repairs services and purchasing a New car even though it is a 140 miles round trip. This well worth trip thanks Jesse Robles and Todd Fink.

Kathryn McGann

Mar 25, 2024

Facebook

I bought a new car from Lia Honda of Enfield in 2017, however it will be my last. I am in the market for a new car, but I will never buy another car from them. I just called with a customer service request to have my name and address taken off the Lia Honda junk mail list. Lia Honda of Enfield is almost predatory when it comes to junk mail and I have previously informed them many times to stop sending me their ads and junk mail. When I called today, I was transferred and male who picked up the phone said "hello." I asked who I was speaking with. "Todd." Todd was aggressive, rude, and condescending with me and ended up hanging up on me. Unacceptable. The only thing Todd was interested in was pushing me to buy a new car. He was not interested in helping me with the issue I was calling about. When I made it clear that my phone call was not about buying a new car, he became very aggressive and condescending, suggesting that my concern was not a big deal. Since Todd did not seem to take my concern seriously, I informed him that if Lia Honda continued to send me unwanted mail, I would be contacting the Department of Consumer Protection. His response was "you do what you want to do," and he hung up the phone on me. I am in the market for a new car, however, because of Todd's unprofessional and aggressive behavior, Lia Honda will not get my business.

brianfink364

Dec 7, 2023

DealerRater

I was very pleased with the level of professionalism of all the employees at Lia Honda in Enfield.

Dan Hanson

Feb 6, 2022

Google

Todd is a excellent manager.

T

Jan 24, 2022

DealerRater

Horrible dealership save your money go to a different Honda dealer. Ran a couple numbers with them they tried screwing me out of 10k and no one could give me answer when I asked about. I Got emails from other honda dealers and the numbers we ran beat lia by thousands. Tried contacting higher-ups no one got back to me

Asia S.

May 6, 2018

Yelp

I had a 2 pm appt on sunday...thought I was meeting with chasity. Myself and my mom arrived around 150 pm and was advised troy would be with us and around 235 we still hadn't even been recognized! Then we got some lackluster service from Joshua...who made it his business to let us know ALL that he couldn't do for us. From the car of choice not being an option...the odd part is that he didn't take any qualifying information to arrive at the decision. We looked around and found several other customers sitting with a salesperson discussing current options and inventory. Josh advised that weren't at the "buying stage" what stage were we at? We never got this experience as Josh continually kept running to the sales manager Todd. When we asked to speak with Todd directly Josh advised that it wasnt an option and that we needed to deal with him as he was self proclaimed "middle man". Josh even advised this is how ALL dealerships work eluding to the fact that I had never had a car buying experience. When I explained this wasnt my first rodeo...all Josh said was "I know this now" in the most demeaning and passive aggressive way. I am beyond pretrubed with this entire experience. I got tired of waiting as it was 330 and I still hadn't been offered a test drive. I decided to leave...and when I advised Josh all I got was ok. This is odd considering he is in the business to sell cars and obviously would be making a commission. I advised I no longer wanted to do business...and oddly enough my credit report was still ran! When I called back at 345 [they close at 4] and I was advised Josh had left and I demanded to speak with Todd. Todd also quite passive and non caring didnt feel it was important to apologize for the horrible experience. Instead he kept saying ok and "you signed a credit app right". I explained yes I did sign the application but Josh advised that nothing would happen today as the fiance dept was closed, so why would I assume my credit would have been ran today? When I explained the situation and advised the way I felt the situation should be handled he finally expressed minimal empathy. It's quite sad that this appears to be common practice...I drove from Farmington to look at a vehicle i should've went elsewhere! Customer service isn't a common practice here...and to think I was a repeat customer! This place needs to take a look at biases and how they shouldn't be apart of the customer service experience...retraining is needed for sure esp for Josh!

Lawman23

Dec 21, 2012

DealerRater

Best selection by far of any dealer. If they don't have they will get it. Sales staff went out of their way to make my family feel comfortable. Great prices too