Desiree Frank

Nicholas Chaisson

Nov 6, 2026

Google

Great dealership. I brought my 07 Accord here for service. Great Experience. Desiree is very helpful and very friendly. Fair pricing.

Aiko M

Sep 28, 2026

Google

I had a good experience at Lia Honda when I brought my 2008 Honda Fit in for a valve adjustment, so I came back when I was having issues with the key and door lock. I was charged about $200 for the diagnostic, which was OK. The quote was ~$2,000 for an actuator replacement and a new lock cylinder, which I turned down. I was disappointed with the condition of the door after service. Some of the interior door areas were marred, and panels were no longer aligned properly. They also forgot to reconnect my door panel tweeter speaker when replacing the panel. I had to take apart my door and reassemble correctly. I understand that parts sometimes have to be removed during a diagnostic, but I would expect them to be returned to their original condition. I previously had a good experience here (Desiree is a great service advisor), which is why I came back, so it was disappointing to leave with damage to my car interior that wasn’t mentioned during pick up

jnmir

Nov 16, 2025

DealerRater

Desiree Frank is knowledgeable, focused, and a pleasure to work with! I feel confident leaving my car in Desiree’s hands. She listens well, keeps me updated as needed, and texts me when my car is ready, making the process as easy as possible. Employees Worked With: Desiree Frank

cp.cohen

Nov 12, 2025

DealerRater

This has been my dealership for many years. Service is always excellent and a pleasant experience Employees Worked With: Desiree Frank

vicki.williams.92317

Nov 4, 2025

DealerRater

Accomodating and have always gone above and beyond to provide the best vehicle options that fit my budget. Employees Worked With: Desiree Frank

klkurtz

Aug 24, 2025

DealerRater

Your service department got us in for needed service the same day we called. Desiree was courteous and professional. Employees Worked With: Desiree Frank

Roonie

Aug 10, 2025

DealerRater

First time customer. Based on service dept will come her first fir service and probably for trade-in or purchase Employees Worked With: Desiree Frank, Ally Rock, Drivers who drive me home & later backrest for pickup

HeroesOnLineDEfenseNetwork

Aug 8, 2025

DealerRater

Desiree Frank always takes care of me and Jesse the Wonder Dog, my service dog, at Lia Honda. She's our Service Human! Always frank concerning what maintenance we do or do not need. Always applies our military discount. Has a ride for us when we need it. We just go dine at the Blue Bonnet, trusting her to keep our precious little blue getaway car in good order, bonnet to boot! Employees Worked With: Desiree Frank

Paulinem7

Apr 17, 2025

DealerRater

Friendly and reliable staff . Explain the work that needs to be done without pressure to do what is optional or can be done at a later date. Desiree Frank is always upbeat and friendly as well as explaining work in clear terms, Employees Worked With: Desiree Frank

teresabragg1

Feb 18, 2025

DealerRater

I recently had a very good service appointment at Lia Honda managed by Desiree Frank. Always happy to work with her. Knowledgeable and sensitive to me as a consumer. (even the tricky time she had to represent the dealership in delivering the bad news that my Honda engine needed to be replaced after 106,000 miles. Not easy for a front line employee) Employees Worked With: Desiree Frank