Desiree Frank

Aiko M

Sep 28, 2026

Google

I had a good experience at Lia Honda when I brought my 2008 Honda Fit in for a valve adjustment, so I came back when I was having issues with the key and door lock. I was charged about $200 for the diagnostic, which was OK. I was quoted around $2,000 for an actuator replacement and a new lock cylinder, which I decided not to proceed with. My main disappointment was with the condition of the door when I got the car back. I noticed afterward that some of the interior door areas were marred and that panels were no longer aligned properly. I understand that panels sometimes have to be removed during a diagnostic, but I would expect them to be returned to their original condition. I previously had a good experience here (Desiree is a great service advisor), which is why I came back, so it was disappointing to leave with damage to my car interior that I wasn’t mentioned during pick up

jnmir

Nov 15, 2025

DealerRater

Desiree Frank is knowledgeable, focused, and a pleasure to work with! I feel confident leaving my car in Desiree’s hands. She listens well, keeps me updated as needed, and texts me when my car is ready, making the process as easy as possible.

cp.cohen

Nov 11, 2025

DealerRater

This has been my dealership for many years. Service is always excellent and a pleasant experience

vicki.williams.92317

Nov 3, 2025

DealerRater

Accomodating and have always gone above and beyond to provide the best vehicle options that fit my budget.

Vicki

Oct 26, 2025

Cars.com

Lia Honda of Northampton is one of the best! Not only have my last few vehicles been purchased there, the staff is to notch! Desiree Frank has been my service advisor for the last decade+ and I trust her implicitly with my vehicle! She is professional, honest, and fair! Thank you!

klkurtz

Aug 23, 2025

DealerRater

Your service department got us in for needed service the same day we called. Desiree was courteous and professional.

Suzanne Baran

Aug 14, 2025

Cars.com

Excellent service. Desiree Frank was polite, easy to talk to and she explained everything that was being done to my car.

Roonie

Aug 9, 2025

DealerRater

First time customer. Based on service dept will come her first fir service and probably for trade-in or purchase

HeroesOnLineDEfenseNetwork

Aug 7, 2025

DealerRater

Desiree Frank always takes care of me and Jesse the Wonder Dog, my service dog, at Lia Honda. She's our Service Human! Always frank concerning what maintenance we do or do not need. Always applies our military discount. Has a ride for us when we need it. We just go dine at the Blue Bonnet, trusting her to keep our precious little blue getaway car in good order, bonnet to boot!

Susan Delisle

Jul 5, 2025

Cars.com

I am always very satisfied with the great service! Desiree Frank is very professional and answers all the questions I might have!