Patrick Hamel

Rebecca Skubiszewski

Sep 24, 2025

Google

I regret purchasing my vehicle from this dealership. From the moment I signed the paperwork, there sales team and managers have been unresponsive and unprofessional. When I purchased my vehicle from Chad Olech I was promised a spare key since there was only one that came with the vehicle. At the time he and his manager agreed that they would be willing to order a key for me and said it would be available when I picked the vehicle up. Once the vehicle was ready for pickup after purchase the key way not ready. I was offered free oil changes in exchange for the key but I didn't mind waiting a bit longer, at that point they said it would be maybe another week or so, so I agreed to wait since the key was part of the original deal and certainly holds more value than a few oil changes. Each time I was given a time frame of when the key would be ready it was not. Calls go unanswered, emails are returned with unprofessional 2 word replies and the staff shows little to no interest in actually assisting there customers once the sale is made. They even went as far as telling me that the sales manager, Patrick Hamel, that I spoke with as a follow up to the poor communication "didn't work there." I have email communications with this sales manager and he is listed right on there website. A car purchase is a big investment, and I expected a level of professionalism and accountability to match. Unfortunately this dealership has done nothing but prove that they care more about making a quick sale then standing behind there product and there word. I should have known better when I sat down with Chad who sold me the vehicle and he boasted about all the sales he had made that day. The experience over all has been overwhelmingly disappointing and frustrating. I would not recommend them to anyone who is looking for a reliable, trustworthy dealership. If I could give zero stars I would.