Patrick Hamel

codger42

Oct 20, 2026

DealerRater

If you expect dealership diagnostic precision or service leadership that stands behind their work, look elsewhere. Eighteen months and only 10,000 miles ago, I paid Lia Honda nearly $3,000 to diagnose and fix an oil leak that had destroyed the alternator on my 2014 Honda Odyssey. Their technicians diagnosed the leak as a valve cover gasket, replaced it, bolted in a new OEM alternator, and handed me the keys. Last week, the charging system failed again. The cause? The brand-new alternator was soaked in fresh engine oil. Lia Honda completely missed the actual pressurized leak: the front VCM spool valve assembly located two inches to the left of the valve cover, directly over the alternator vents. Any competent Honda technician knows the J35 V6 front spool valve gasket cooks brittle from heat, leaks pressurized oil, and drips straight into the alternator diode pack below. Instead of diagnosing the actual root cause, Lia replaced an adjacent gasket, collected nearly $3,000, and bolted a new component directly under an active, unaddressed oil leak. When I brought this to the Service Director, pointing out that their misdiagnosis destroyed an expensive OEM alternator in just 10,000 miles, he refused to take any responsibility, inspect the vehicle, or offer any goodwill assistance. He hid behind the calendar date and the fact that I live across state lines. Taking nearly $3,000 for a botched diagnostic is bad. Refusing to stand behind your work when the missed leak destroys the replacement part at 10,000 miles is unacceptable. Save your money and find an honest independent specialist who actually understands Honda engines. Employees Worked With: Jill Fuduric, Patrick Hamel

Rebecca Skubiszewski

Sep 24, 2025

Google

I regret purchasing my vehicle from this dealership. From the moment I signed the paperwork, there sales team and managers have been unresponsive and unprofessional. When I purchased my vehicle from Chad Olech I was promised a spare key since there was only one that came with the vehicle. At the time he and his manager agreed that they would be willing to order a key for me and said it would be available when I picked the vehicle up. Once the vehicle was ready for pickup after purchase the key way not ready. I was offered free oil changes in exchange for the key but I didn't mind waiting a bit longer, at that point they said it would be maybe another week or so, so I agreed to wait since the key was part of the original deal and certainly holds more value than a few oil changes. Each time I was given a time frame of when the key would be ready it was not. Calls go unanswered, emails are returned with unprofessional 2 word replies and the staff shows little to no interest in actually assisting there customers once the sale is made. They even went as far as telling me that the sales manager, Patrick Hamel, that I spoke with as a follow up to the poor communication "didn't work there." I have email communications with this sales manager and he is listed right on there website. A car purchase is a big investment, and I expected a level of professionalism and accountability to match. Unfortunately this dealership has done nothing but prove that they care more about making a quick sale then standing behind there product and there word. I should have known better when I sat down with Chad who sold me the vehicle and he boasted about all the sales he had made that day. The experience over all has been overwhelmingly disappointing and frustrating. I would not recommend them to anyone who is looking for a reliable, trustworthy dealership. If I could give zero stars I would.