Chris D.

raymond boucher

Jul 15, 2026

Google

i went to lia earlier this month to have my car looked at and i had a very good experience; beginning with chris. chris explained everything clearly to me regarding my car. i don't know him on a personal basis, but he seemed like a good honest man. he is definitely well-suited for his job. the mechanic, in a video, explained in detail, what maintenance was needed to be done on my car. he was professional and easy to understand. he did a great job fixing my car and as a result, my car is running great. i have seen a lot of mechanics and i was never treated with the professionalism, consideration, and utmost respect that i received from everyone at lia. i had a good experience and feel confident i made the right choice. i strongly recommend lia.

maya nuez

Jul 12, 2026

Google

⭐☆☆☆☆ I do not recommend this dealership whatsoever. My experience was extremely disappointing from start to finish. I initially visited the dealership after being told the vehicle I wanted was physically in stock. When I arrived, I found out it wasn’t. I still left a $1,000 down payment as a courtesy to hold the vehicle and was told it would be ready for pickup the next business day. Instead, I waited over a week with little to no communication. The only time I received updates was when I reached out myself. When I finally arrived to complete my purchase, I noticed that optional accessories—which the sales supervisor, Chris, had confirmed the day before would be removed—were still included on my purchase estimate. When I asked that they be removed as promised, Chris became hostile, rude, and completely unprofessional. I calmly explained that if the optional accessories were not removed as agreed, I no longer wished to proceed with the purchase and would like my $1,000 down payment refunded. Chris responded by saying, “You’re not getting your $1,000 back,” and “You’re not getting that $1,000 until I sell that vehicle.” I was honestly shocked. Speaking to a customer that way is completely unacceptable and incredibly unprofessional. Instead of working toward a solution, I was met with intimidation and disrespect. Throughout this process, I felt like the dealership cared more about squeezing every dollar out of the customer than honoring their word or providing quality customer service. The entire transaction felt disorganized, and poorly managed. Promises were not kept, communication was almost nonexistent, and several issues were only corrected because I noticed them and brought them to their attention. Buying a vehicle should be an exciting experience, not a stressful one. Based on my experience, I cannot recommend this dealership to anyone. There are plenty of dealerships that value honesty, communication, and customer service. Unfortunately, this is not one of them. Chris’s demeanor was an extremely inappropriate and unprofessional way to treat a customer and an equally inappropriate way to represent the Honda brand. I expected much better from a Honda dealership, especially considering I chose this location because my cousin, who works there, highly recommended it. It is incredibly disappointing that what I expected to be a positive and trustworthy experience turned into the complete opposite. I sincerely hope management takes this feedback seriously so future customers are treated with the respect, honesty, and professionalism they deserve.

Kate Wunderlin

Jun 26, 2026

Google

Great experience! Traveling through the area from Michigan and needed my car checked. Chris was helpful, kind and quickly solved our problem. Highly recommend.

Sarah Rainone

Jun 5, 2026

Google

I brought my honda in to be serviced and Chris was extremely helpful and kind! He answered all my questions and was very informative. Thanks so much Chris for all your help!!

Paul

May 18, 2026

Google

Bought a used hyundai, they have attempted to fix it twice, and still has same problem, service manager Chris isn't responding to at 3 messages I have left. I am currently communicating with new york attorney General regarding used cars lemon law. Don't buy a used car from Lia.

Kelly K

Apr 18, 2026

Google

Jeremy M and Chris from finance provided such a warm and welcoming atmosphere. Jeremy provided such a great video of the car and was very professional. Highly recommend them for any future purchases. Both of them deserve recognition for going above and beyond.

Aryaka Parikh

Apr 16, 2026

Google

I had a great experience working with Ross, Chris and Nicole at Lia. My situation was a bit complicated and honestly a hassle at times, but they were patient, worked with me every step of the way, and made the entire process smooth. They really went above and beyond to make sure I got the car I wanted. The whole team at Lia is amazing and I highly recommend!

avonladypatty

May 25, 2023

DealerRater

Susan Kelly is always so friendly and helpful. The service is always the best at Lia!

ALC

Aug 22, 2021

DealerRater

This is a rating of Susan Kelly, a service manager at Kingston, NY, Lia Honda. I presented Susan with a nasty intermittent problem that others could not solve. I give her very high marks for listening, taking the time to understand the problem and present it to the mechanic. She followed up by instructing the mechanic to extensively road test the vehicle and then did another road test herself. I would like to extend my satisfaction to the mechanic, Chris Davis, (Whom I never met) that analyzed and fixed the problem. It is a rare experience these days to deal with someone as competent and thorough as Susan Kelly. Thank You Al