Christopher Burba

Russ B

Aug 16, 2026

DealerRater

I have been buying vehicles for more than 30 years, and Christopher Whiteside, the Sales Manager at Lia Honda of Kingston, was by far one of the best automotive professionals I have ever worked with. From beginning to end, Chris listened to us, understood what we were looking for, and truly consulted with us instead of simply trying to sell us a vehicle. He handled the entire process with finesse, professionalism, patience, and genuine empathy. His communication was exceptional, he followed through on every commitment he made, and the deal we agreed to was exactly the deal he stood behind. We also really appreciated Lia Honda of Kingston’s sales process. Chris personally handled our financing rather than passing us off to a separate finance department, which made the experience much more comfortable and seamless. He explained everything clearly and never made us feel rushed or pressured. Our salesperson, Wesley Carter, was newer to the sales team, and I was equally impressed with how Chris supported and assisted him throughout our purchase. They worked together perfectly and made us feel like we were being taken care of by an entire team. What impressed me even more was that Chris’s involvement didn’t stop once the paperwork was signed\. He personally showed us the service department, explained how to bring our vehicle in for future service, went over how to operate and enjoy our new car, and made sure we understood all of the benefits that come with buying from Lia. It is rare to find this level of communication, accountability, professionalism, and genuine customer care in the car business. After more than three decades of purchasing vehicles, I can confidently say this was one of the best buying experiences I’ve ever had. I will absolutely recommend Chris, Wesley, and Lia Honda of Kingston, NY to anyone looking for their next vehicle. They earned our business and, more importantly, our trust. Employees Worked With: Christopher Whiteside, Wesley

Ben Leinfelder

Aug 14, 2026

Google

When my dashboard lit up like a Christmas tree on the first day of a cross-country road trip, Chris was extremely accommodating and generous in getting me and my Odyssey squared away for the journey. Thank you!!!!

Sofia OKeeffe

Aug 3, 2026

Google

Christopher Burba went above and beyond to take care of me. Days prior to my inspection, I had gone elsewhere to get wiper blades knowing they needed to be replaced. On the way to my inspection it rained, and it was clear to me that the wiper blades had not been replaced. Upon examination, Chris determined the same. Chris has gained a loyal customer. He went out of his way to explain, answer questions, and show me exactly what needed to be done to the vehicle. He even fully explained to my father as well who was not with me in person.

Deepak Saini

Aug 3, 2026

Google

⭐⭐⭐⭐⭐ I had an excellent experience at the Honda service department, thanks to Chris. He was professional, friendly, and kept me informed throughout the entire service process. He took the time to answer all of my questions, explained everything clearly, and made sure my vehicle was taken care of properly. The whole experience was smooth, efficient, and stress-free. It’s great to work with someone who genuinely cares about customer satisfaction. I highly recommend asking for Chris if you visit this Honda dealership for service!

Kris Andersen

Jul 20, 2026

Google

I purchased a 2026 Honda CRV, I was working with Westley Carter who was fantastic to work with. He was very knowledgeable about all the questions I had, allong with Chris, the two made this car buying experience wonderful, I highly recommend Lia Honda. Thank you so much Wes!!

pakatakan lodge

Jul 13, 2026

Google

Christopher Whiteside is an excellent Mgr. for his salespeople to emulate. He listened to our situation before recommending a product that met our needs. Listening is one of the greatest attributes for a mgr. Chris did that and then put together a deal that met Lia's requirements and met our needs and wants. I would say well done Chris. Ernie S.

maya nuez

Jul 11, 2026

Google

⭐☆☆☆☆ I do not recommend this dealership whatsoever. My experience was extremely disappointing from start to finish. I initially visited the dealership after being told the vehicle I wanted was physically in stock. When I arrived, I found out it wasn’t. I still left a $1,000 down payment as a courtesy to hold the vehicle and was told it would be ready for pickup the next business day. Instead, I waited over a week with little to no communication. The only time I received updates was when I reached out myself. When I finally arrived to complete my purchase, I noticed that optional accessories—which the sales supervisor, Chris, had confirmed the day before would be removed—were still included on my purchase estimate. When I asked that they be removed as promised, Chris became hostile, rude, and completely unprofessional. I calmly explained that if the optional accessories were not removed as agreed, I no longer wished to proceed with the purchase and would like my $1,000 down payment refunded. Chris responded by saying, “You’re not getting your $1,000 back,” and “You’re not getting that $1,000 until I sell that vehicle.” I was honestly shocked. Speaking to a customer that way is completely unacceptable and incredibly unprofessional. Instead of working toward a solution, I was met with intimidation and disrespect. Throughout this process, I felt like the dealership cared more about squeezing every dollar out of the customer than honoring their word or providing quality customer service. The entire transaction felt disorganized, and poorly managed. Promises were not kept, communication was almost nonexistent, and several issues were only corrected because I noticed them and brought them to their attention. Buying a vehicle should be an exciting experience, not a stressful one. Based on my experience, I cannot recommend this dealership to anyone. There are plenty of dealerships that value honesty, communication, and customer service. Unfortunately, this is not one of them. Chris’s demeanor was an extremely inappropriate and unprofessional way to treat a customer and an equally inappropriate way to represent the Honda brand. I expected much better from a Honda dealership, especially considering I chose this location because my cousin, who works there, highly recommended it. It is incredibly disappointing that what I expected to be a positive and trustworthy experience turned into the complete opposite. I sincerely hope management takes this feedback seriously so future customers are treated with the respect, honesty, and professionalism they deserve.

Liz R

Jul 11, 2026

Google

Thank you Lia Honda Kingston for great service. Thanks Chris Burba and Dylan for excellent service. Really appreciate everyone there!

Kate Wunderlin

Jun 26, 2026

Google

Great experience! Traveling through the area from Michigan and needed my car checked. Chris was helpful, kind and quickly solved our problem. Highly recommend.

Sarah Rainone

Jun 5, 2026

Google

I brought my honda in to be serviced and Chris was extremely helpful and kind! He answered all my questions and was very informative. Thanks so much Chris for all your help!!