Ian Shackelton

Paul DeRusso

Jul 25, 2026

Google

Ian provided great care & service. This is the first time that he has taken care of our vehicle, but I will be with him (Hopefully) in the future, great job !!

CORY OROSZ

Jul 6, 2026

Google

The facility was busier on July 3rd than I have ever seen. Though I did not get the name of the gentleman who initiated came out, my service advisor was Ian Shackelton. He was also my service advisor during my most recent visit. And despite being incredibly busy Ian took the time to listen to my concerns and made sure everything was addressed.

Josh Kaufman

May 26, 2026

Google

Ian took care of us, great down to earth customer sevice. He is what the young folks call a chiller. Computa, triple his pay.

Josh R

May 11, 2026

Google

I had an extremely disappointing experience with Lia Auto Group regarding my Hyundai engine issue. I originally brought my vehicle in because the check engine light came on. After inspecting the car, I was told my engine was in severe disrepair and that it would cost approximately $7,000 to fix. Shortly after, I was offered only $400 for my vehicle, which felt completely unreasonable given the circumstances. After doing my own research, I discovered there was a settlement related to Hyundai engine failures that appeared to apply to my situation and could potentially qualify me for a free engine replacement. When I contacted the service department to discuss this, the response I received from the service representative, Ian, was extremely dismissive and rude. I was told the settlement was no longer active, that they would not honor it, and that I would simply have to pay out of pocket. The lack of professionalism, empathy, and willingness to even explore possible options for assistance was very frustrating. As a customer dealing with a major vehicle issue, I expected honesty, respect, and guidance — not to be brushed off and pressured into an expensive repair or a lowball offer for my car. Thankfully, I later worked with another dealership that handled the situation professionally, provided the proper paperwork, and helped advocate for my case successfully. Unfortunately, my experience with Lia Auto Group was the complete opposite.

Warren Silverman

May 9, 2026

Google

I had my car serviced. The Technician, Ian, was very friendly and helpful responding quickly to my questions. I was provided great service at a very reasonable cost.

Rick Grugan

Apr 9, 2026

Google

Ian Shackelton is a great asset to your company. I believe he will go far. Excellent customer service, didn't miss a beat.