Paolo Albanese

R. Collier

Apr 30, 2026

Cars.com

Lia Hyundai did not send in Form 15400 to IRS with my VIN information last Sept 30 and thus IRS is refusing to give me the $7500 EV credit on Mt 2025 taxes. I have sent emails to them and have not heard back. IRS sent me the CP11 asking me to verify my qualifications recently. Never received the needed IRS form 15400 from the dealer neither. Need to send in a copy of my Bill of Sale and hope that works. Very disappointed with Lia Hyundai of Albany.

DispleasedKona

Apr 14, 2026

Cars.com

I DO NOT RECOMMEND LIA HYUNDAI. Worst buying experience ever. I purchased a used EV from Lia Hyundai of Albany on Sept 20, 2025. Before purchasing the vehicle or signing any sales paperwork, I confirmed that the vehicle was eligible for the IRS used clean vehicle tax credit - I was told via text by my salesperson Justin Pakatak and multiple times in person by Justin and Paolo Albanaese that it was eligible. When signing the paperwork, I requested paperwork verifying the time of sale report submission to the IRS, I was told no one was in the office that day to submit the report and was given a phone number to follow up on Monday but was assured that it would be done within the 3-day reporting window. I called on Sept 22 multiple times to get a copy of the report, I was sent to several voicemails, my messages were not returned, and my emails were not returned. After following up with multiple people both at Lia Hyundai and Lia Auto Group, I was told by sales manager Jeff Hannagan on April 7, 2026 that the vehicle is NOT eligible, but was not given any reason (namely, is the vehicle itself an issue, or did Lia submit the report incorrectly). Either way, I was blatantly lied to. Now, I may have my federal income taxes rejected by the IRS and am out $4000. I am following all legal venues available to recoup my loss. I will NEVER recommend this dealership or work with them again.

DispleasedKona from Albany, NY

Apr 14, 2026

Cars.com

I DO NOT RECOMMEND LIA HYUNDAI. Worst buying experience ever. I purchased a used EV from Lia Hyundai of Albany on Sept 20, 2025. Before purchasing the vehicle or signing any sales paperwork, I confirmed that the vehicle was eligible for the IRS used clean vehicle tax credit - I was told via text by my salesperson Justin Pakatak and multiple times in person by Justin and Paolo Albanese that it was eligible. When signing the paperwork, I requested paperwork verifying the time of sale report submission to the IRS, I was told no one was in the office that day to submit the report and was given a phone number to follow up on Monday but was assured that it would be done within the 3-day reporting window. I called on Sept 22 multiple times to get a copy of the report, I was sent to several voicemails, my messages were not returned, and my emails were not returned. After following up with multiple people both at Lia Hyundai and Lia Auto Group, I was told by sales manager Jeff Hannagan on April 7, 2026 that the vehicle is NOT eligible, but was not given any reason (namely, is the vehicle itself an issue, or did Lia submit the report incorrectly). Either way, I was blatantly lied to. Now, I may have my federal income taxes rejected by the IRS and am out $4000. I am following all legal venues available to recoup my loss. I will NEVER recommend this dealership or work with them again.

Daniel Glastetter

Dec 23, 2025

Google

Great working with Karen in sales and Paolo in finance. This is my second lease through Karen. Great experience.

glastetterdaniel

Dec 9, 2025

DealerRater

Great people to work with. They work hard to get you there best deals. If your looking for a car ask for Karen Kingsley.

glastetterdaniel

Dec 9, 2025

DealerRater

Great people to work with. They work hard to get you there best deals. If your looking for a car ask for Karen Kingsley.

crabieapple24

Nov 25, 2025

DealerRater

sales guy was good, had car less than a week and the wiring harness for the brake light kept making the dash light come on and off, replaced the bulb and it kept doing the same thing. talked with the sales guy and two managers, told us they wouldn't cover any thing and expected us to pay a diagnostics fee of $170 just to even look at the car, plus what ever it would be to have the part fixed, mind you this problem started 3 days after we took the car home and I have texts out to the sales guy for the issue that are dated. NYS has a 30 warranty by law from any kind of dealer big or small. Its crazy they expected us to pay a diagnostics fee and parts and labor on something we had less than a week and were told it was a ware and tear issue. How can it be ware and tear when I haven't even drove the car 2 days. Disappointed, Wouldn't recommend. You'd think with a dealership as big as Lia with as much money they make, they would make a small issue like this good for the customer less than a week after buy a car from them. Crazy

crabieapple24

Nov 25, 2025

DealerRater

sales guy was good, had car less than a week and the wiring harness for the brake light kept making the dash light come on and off, replaced the bulb and it kept doing the same thing. talked with the sales guy and two managers, told us they wouldn't cover any thing and expected us to pay a diagnostics fee of $170 just to even look at the car, plus what ever it would be to have the part fixed, mind you this problem started 3 days after we took the car home and I have texts out to the sales guy for the issue that are dated. NYS has a 30 warranty by law from any kind of dealer big or small. Its crazy they expected us to pay a diagnostics fee and parts and labor on something we had less than a week and were told it was a ware and tear issue. How can it be ware and tear when I haven't even drove the car 2 days. Disappointed, Wouldn't recommend. You'd think with a dealership as big as Lia with as much money they make, they would make a small issue like this good for the customer less than a week after buy a car from them. Crazy

John

Nov 5, 2025

DealerRater

Me and my family have bought at least a dozen cars from them and it was always a good experience. They go out of their way to make sure youre satisfied. Especially Nicholas Szakolczay who has helped me on many occasions.

John

Nov 5, 2025

DealerRater

Me and my family have bought at least a dozen cars from them and it was always a good experience. They go out of their way to make sure you’re satisfied. Especially Nicholas Szakolczay who has helped me on many occasions.