Seth Nicoli

R. Collier

Apr 30, 2026

Cars.com

Lia Hyundai did not send in Form 15400 to IRS with my VIN information last Sept 30 and thus IRS is refusing to give me the $7500 EV credit on Mt 2025 taxes. I have sent emails to them and have not heard back. IRS sent me the CP11 asking me to verify my qualifications recently. Never received the needed IRS form 15400 from the dealer neither. Need to send in a copy of my Bill of Sale and hope that works. Very disappointed with Lia Hyundai of Albany.

Tom Austin

Mar 16, 2026

Google

==== Update 3/16/26 ==== I sent an email to Fixed Operations Director Seth Nicoli on 2/23/26 and got no response. I left Mr. Nicoli a voicemail on 3/5/26 requesting a callback, and got no response. He doesn't seem concerned about the damage his shop caused to my vehicle, and completely failed to address the unauthorized charge. I will be filing formal complaints with the NYS DMV Bureau of Consumer & Facility Services (Form VS-35) and the Better Business Bureau against this facility. I urge others to be very cautious if you are having your vehicle serviced here. ==== Original review 2/17/26 ==== I purchased my 2022 Tucson elsewhere but chose Lia for service due to its proximity. I take great pride in my vehicle and keep it meticulously maintained. Unfortunately, after two major issues during my most recent visit, I will not be returning. Issue #1: Price Discrepancy. The final invoice ($524) was nearly double the signed estimate ($280). While I did authorize $45 for new wiper blades, I was never forewarned or given an explanation for the remaining discrepancy. It felt like a classic bait-and-switch. Issue #2: Property Damage. I dropped my car off on Saturday for a Monday appointment. It was returned to me with a 6-inch gouge in the windshield, directly in the driver’s line of sight. The "Manager"—who refused to speak with me directly—declined to accept responsibility. They offered to "buff it out" while admitting it likely wouldn't work on a scratch that deep, yet refused to replace the glass. They even tried to blame me, suggesting I caused the damage while clearing ice. As someone who keeps their car clean and parked in a garage, I can say with certainty that a 6-inch gouge in my direct field of vision was not there at drop-off. The lack of accountability and the predatory pricing indicates a total lack of respect for the customer. I strongly encourage others to think twice before trusting this location with their vehicle. I will be pursuing a formal complaint with Lia's corporate guest relations, and am also considering filing a DMV Form VS-35 against this facility.

Gaily

Dec 31, 2024

Cars.com

Great service, I had an oil change and they updated a couple of recalls. I received very good service.

Nancy

Sep 29, 2024

Cars.com

Thank You Lia Hyundai once again! From the moment I drove in until I drove out your attention to detail was beyond amazing. Your respect of the customers, kindness and care from Tim, Chole and every single employee I had contact with was so appreciated. It is clear you all treat each other and customers like family.

Katie Cusick

Sep 8, 2024

Google

My experience with Lia of Hyundai was incredibly disappointing and filled with unnecessary setbacks. Since June 2023, my Tucson's AC has not been working. I have been trying to get it fixed all summer long. On three separate occasions, I had to leave my car at the dealership for several days, which was very inconvenient. The most frustrating aspect was the month-long delay in ordering a needed part for my car. The promised courtesy/rental car arrangement was never initiated, leaving me without alternative transportation. Attempting to communicate with the service manager, Seth Nicoli, is impossible. Despite numerous attempts, my husband and I were unable to reach him, and the dealership's staff refused to provide his direct contact details. They would not give me his direct phone extension. I was placed on hold or transferred. What's even more perplexing is that despite the fact that it was my car being serviced, only my husband's inquiries seemed to be taken seriously. The ordeal surrounding my car's AC issue was equally exasperating. On my first visit, the mechanic looked at my car and then dismissed my concerns, stating that the AC was functioning properly. On the second attempt 2 weeks later, it wasn't until my husband (who isn't a mechanic and had to do his own research online) suggested a potential compressor issue that they investigated further and confirmed the problem. However, it took an entire month for the required compressor part to arrive at the dealership, and I had to proactively contact them to verify its arrival. Scheduling an appointment for the repair was yet another challenge. The earliest opening they offered was in mid-October, an unacceptable timeline given the circumstances. After multiple attempts and considerable hold times, I was finally able to secure a sooner appointment. My attempts to directly contact Seth for clarification and resolution were consistently met with frustration and no response. At this time, Seth has not returned any of my voicemails. Given the numerous shortcomings and lack of effective communication, I do NOT recommend Lia of Hyundai for any type of service (this was covered under warranty). In the future, I will certainly be seeking service from a more competent and customer-oriented dealership in the area. EDIT: Also, we asked one of the workers to lock our key in the car so we would be able to pick it up after hours/on our own time. The worker replied that they are no allowed to do that anymore because of the high theft/break-in's that have been occurring on their lot. So beware: take your car here at your own risk because if anything happens on their lot, I doubt they'll be willing to help. UPDATE 10/17/2023: I emailed the general manager who commented on my review, no response. It appears like that person only replied to the review to look like she/he cares about their customers. They have no contacted me in any way. No discussion or resolution has been reached. Do not take your car here. UPDATE 2024: I never heard back from anyone. We ended up trading in our Tucson for a Honda and couldnt be happier! Good riddance!!

Nadine Tuazon

Mar 5, 2024

Google

A great experience every time I visit Lia Hyundai dealership. Everyone are so helpful, as soon as you step inside you will be greeted and asked what they can do for you, no need to get anyones attention to have you attended. Seth Nicoli is a great staff go look go him when you have a chance to visit their branch.

Linda

Feb 1, 2024

Cars.com

John King was very helpful and friendly. Waiting room very pleasant. Efficient service. Highly recommend.

garyevans01012017

Jun 29, 2023

DealerRater

Shane Dobert was very professional and helpful during my service.he also helped me find the right color for my vehicle.

Antwanette McCall

Jun 27, 2023

Google

I had a great experience with the sales representative Karen Kingsley purchasing my car. Karen and Emily Triplett were very helpful with the anxiety I was experiencing making such a huge purchase. I really do recommend them! Seth Nicoli was also very helpful! If your looking for a great deal, and awesome customer service, this is the perfect dealership!

lthrasher1

Jun 27, 2023

DealerRater

I had a great experience with the sales representative Karen Kingsley purchasing my car. Karen and Emily Triplett were very helpful with the anxiety I was experiencing making such a huge purchase. I really do recommend them! Seth Nicoli was also very helpful! If your looking for a great deal, and awesome customer service, this is the perfect dealership!