Carlos Nieves

Kevin Moran

Sep 19, 2026

Google

**** BE AWARE***** When I received my first payment I "immediately" called Hyundai Motor Finance. Carlos did not Honor any of the agreed deals he promised me. When I was in the room with Carlos I asked him to itemize everything for me and he said he was going to print everything out in the end and break everything down before signing and finalizing the deal. Also to make sure that everything we discussed for the purchase is honored. Carlos never did that for me. The first thing he did was pull out a tablet and try to sell me GAP insurance. The first thing i notice was the Zurchshield on the Top list of the tablet and I asked Carlos if it was truly free cause i see it on the tablet and if it's not, i didn't want it.  Carlos told me not worry about it and to not pay mind to it cause he was throwing it in there for free, but kept insisting in selling  me the GAP insurance. That's the only negotiation that happened during the time. He didnt show me or itemize anything, no rebates, no car payment, no discussion on the interest on the vehicle...etc.. he never even asked permission to pull my credit report. I just found out today! That he used my credit on several lenders and I ended up getting 7 HARD inquiries!!!. I am very disappointed. Nothing was shown and Carols told me to sign on the tablet saying it was just standard procedure stuff. I had no knowledge i was signing any deal! 1) "Contract" was never giving to me. I had two call on September 10th 2026 to Hyundai Motor finance to find out details 2) "Zurchshield" was not free and I was charged $995 and when i called Zurchshield, I was told the dealership needs to cancel it cause all this was supposed to be done during the time of deal! Yet Carlos said not to worry about it even after I asked him several times that it was free and I wasn't going to be charged. He told me yes its free and no I wont be charged. 3) the "Rebate" i was promised 5000$ for the SanteFe and $3000 for the tucson hybrid. I found out Carlos only gave me $2000 in rebate. 4) " 7 Hard Inquiries" if this isnt fixed i will report this to the credit bureau and to whomever else i need to send this to. Tgis is fraudulent seeing that i never gave this permission. I worked very hard in fixing my credit report and Carlos messed it up! Why didnt he ask me. Where was all the communicating in all this. I did not sign up for this. 5) "Interest rate" i just found out im being charged $15.49 everyday! In interest. Im paying $941 but only $380 is going to the principal. No body told me this. I even asked Carlos about the interest rate and he said he'll explain everything after signing the standard procedure sign off sheets was done. He never did. I was rushed out and when i went the next day to see Carlos, all of a sudden he left for vacation! 6) " Add ONs/ GAP insurance/ oil changes. This needs to be canceled and im requesting a full refund. 7) " Car Value" the initial car price is listed for $33,000. You guys charged me $35,000. Both of you was just looking after a commission check. I trusted you both in genuinely helping me and you knew my situation and instead of do whats right, I was taking advantage off! I even gave you both a kindly review and you both made matters worse for me and my family. I just spoke to Carlos and Lisa. Just now they sent over my contact and I just now received my contract and its been almost2 months! Instead of solving the issues in matter they retaliated against me. Carlos and Lisa has a system going on how they trick people into signing documents without consent and then denies everything.

Kevin

Aug 7, 2026

Google

Okay, so I went to Lia Hyundai in Endfield CT, because I received a texted notification saying I had a recall on my new leased Hyundai tucson. When I got there I was expecting just to go home and pick it up later but instead I decided to go to the lobby to discuss a matter I was having with my regeneration and title. I haven't been able to officially drive my car due to these issues and been making my monthly payments and honestly been going through a lot! With that being said when I walked into the lobby I was greeted nicely with the front desk receptionist and explained a small detail about whats going on. She immediately said let me get the manager who approached me with the alt most respect. His name is Carlos Nieves and we connected instantly. But before I started my conversation with Carlos I have to mention there was a person who I can tell wanted to know what was going on and she kept staring at my direction so I said hi and waved. I haven't introduced myself yet. I asked Carlos if we can speak in his office and thats when I explained how difficult and frustrating my experiences has been since Ive gotten this lease in NY. You can tell when someone is truly interested in helping you and let me tell you Carlos was ready to go up and beyond for me but I didn't know it yet. Thats when he introduced me to one of the best loving, most genuine person I've ever met and her name is Lisa Caputo!! People remember her name cause she turned my situation into the best experience I have ever had. Lisa helped me not only get into a new vehicle but was so very patient, and truly listened to all my needs. Lisa also helped me lower my Insurance payment so i was able to get into my dream car. Lisa is truly a blessing to Hyundai and they should be very greatful to have her on their team. Because of Lisa and Carlos I will continue to be a hyundai customer and I will be only going back to the Lia Hyundai in Enfield CT. Thank you so much!

Lissa Harris

Jul 30, 2026

Google

Anthony Z. And Carlos were amazing! This was one of the best experiences I’ve ever had. 10s across the board.

Dave Fed

Jul 16, 2026

Google

I had an outstanding experience buying a new Tucson at Lia Hyundai. Looking and buying a new car is never easy or enjoyable but the process from start to finish here was different. My salesperson, Jashua Baker, was the definition of professional, knowledgeable and personable. When I wanted to look at specific color and trim they didn’t have on the lot, he got the exact car I wanted to see in less than two hours. I never got the impression he just wanted to sell me a car. He instead wanted me to be happy with my decision. And in the end, I was. Carlos in finance is fantastic, and the GM was a pleasure to work with. No pushy sales gimmicks, just honesty and transparency. I would highly recommend giving them an opportunity to show you how smooth the process can be.

Adamhitemup23

Jul 12, 2026

Google

Joshua Baker and Carlos helped me with my first experience at a dealership and have no complaints, should definitely swing by for great customer service and your dream car

Emily Apicerno

Jul 9, 2026

Google

I had a wonderful experience with Coach Jash. I found the perfect car for me and the process to get it was so much simpler than I was afraid it would be. I was tight on funds and nervous for any extra fees that might pop up, but they never did. Everything was very clear and transparent. Carlos with finance was also super nice, really everybody I encountered there was kind and helpful. I feel confident that I made a good decision with my purchase, which ultimately for me is the most important thing.

Shannon Kelly

May 13, 2026

Google

We had a great experience at Lia Hyundai with Ekko. He was so helpful and went above and beyond to help both me and my husband find the cars we wanted at a reasonable price. Ekko, Carlos and Brian were all so supportive and available to work with us over multiple days making our experience a great one!

Shannon Kelly

May 12, 2026

Google

We had a great experience at Lia Hyundai with Ekko. He was so helpful and went above and beyond to help both me and my husband find the cars we wanted at a reasonable price. Ekko, Carlos and Brian were all so supportive and available to work with us over multiple days making our experience a great one!

Tab K

May 6, 2026

Google

Anthony and Carlos DID THAT!! #thebigpoppaway

djcov24

Apr 25, 2026

Google

I drove from Turners Falls massachusetts to Enfield to get the vehicle i wanted and I am SO GLAD I DID! Everyone at Lia Hyundai was so kind, professional and thorough while also keeping it light during the process. Anthony Z was wonderful and I would definitely recommend him as the guy to guide you through. Carlos in financing was incredible. He pointed out all the things they could offer but wasn't pushy about it, just showing he cared about me protecting my purchase. I hope to have this car for years and years to come but I'll remember where I got it! Thank you all again! Let #bigpoppaway and his team get you the whip of your dreams!