Lisa Caputo

Kevin Moran

Sep 19, 2026

Google

**** BE AWARE***** When I received my first payment I "immediately" called Hyundai Motor Finance. Carlos did not Honor any of the agreed deals he promised me. When I was in the room with Carlos I asked him to itemize everything for me and he said he was going to print everything out in the end and break everything down before signing and finalizing the deal. Also to make sure that everything we discussed for the purchase is honored. Carlos never did that for me. The first thing he did was pull out a tablet and try to sell me GAP insurance. The first thing i notice was the Zurchshield on the Top list of the tablet and I asked Carlos if it was truly free cause i see it on the tablet and if it's not, i didn't want it.  Carlos told me not worry about it and to not pay mind to it cause he was throwing it in there for free, but kept insisting in selling  me the GAP insurance. That's the only negotiation that happened during the time. He didnt show me or itemize anything, no rebates, no car payment, no discussion on the interest on the vehicle...etc.. he never even asked permission to pull my credit report. I just found out today! That he used my credit on several lenders and I ended up getting 7 HARD inquiries!!!. I am very disappointed. Nothing was shown and Carols told me to sign on the tablet saying it was just standard procedure stuff. I had no knowledge i was signing any deal! 1) "Contract" was never giving to me. I had two call on September 10th 2026 to Hyundai Motor finance to find out details 2) "Zurchshield" was not free and I was charged $995 and when i called Zurchshield, I was told the dealership needs to cancel it cause all this was supposed to be done during the time of deal! Yet Carlos said not to worry about it even after I asked him several times that it was free and I wasn't going to be charged. He told me yes its free and no I wont be charged. 3) the "Rebate" i was promised 5000$ for the SanteFe and $3000 for the tucson hybrid. I found out Carlos only gave me $2000 in rebate. 4) " 7 Hard Inquiries" if this isnt fixed i will report this to the credit bureau and to whomever else i need to send this to. Tgis is fraudulent seeing that i never gave this permission. I worked very hard in fixing my credit report and Carlos messed it up! Why didnt he ask me. Where was all the communicating in all this. I did not sign up for this. 5) "Interest rate" i just found out im being charged $15.49 everyday! In interest. Im paying $941 but only $380 is going to the principal. No body told me this. I even asked Carlos about the interest rate and he said he'll explain everything after signing the standard procedure sign off sheets was done. He never did. I was rushed out and when i went the next day to see Carlos, all of a sudden he left for vacation! 6) " Add ONs/ GAP insurance/ oil changes. This needs to be canceled and im requesting a full refund. 7) " Car Value" the initial car price is listed for $33,000. You guys charged me $35,000. Both of you was just looking after a commission check. I trusted you both in genuinely helping me and you knew my situation and instead of do whats right, I was taking advantage off! I even gave you both a kindly review and you both made matters worse for me and my family. I just spoke to Carlos and Lisa. Just now they sent over my contact and I just now received my contract and its been almost2 months! Instead of solving the issues in matter they retaliated against me. Carlos and Lisa has a system going on how they trick people into signing documents without consent and then denies everything.

Jacqueline Zingle

Aug 18, 2026

Google

😊 Lisa Caputo she did an excellent job very friendly and helpful 👏

Gina

Aug 17, 2026

Google

This is my second car I have bought from Lisa at Lia Hyundai in Enfield, CT. She is great to work with and made the whole process so easy for me! She is friendly and knowledgeable. Would highly recommend Lisa and this dealership!

Mackenzie Dahlen

Aug 13, 2026

Google

Lisa was very kind and helpful, the whole process was very quickly and efficient, would recommend

Kevin

Aug 7, 2026

Google

Okay, so I went to Lia Hyundai in Endfield CT, because I received a texted notification saying I had a recall on my new leased Hyundai tucson. When I got there I was expecting just to go home and pick it up later but instead I decided to go to the lobby to discuss a matter I was having with my regeneration and title. I haven't been able to officially drive my car due to these issues and been making my monthly payments and honestly been going through a lot! With that being said when I walked into the lobby I was greeted nicely with the front desk receptionist and explained a small detail about whats going on. She immediately said let me get the manager who approached me with the alt most respect. His name is Carlos Nieves and we connected instantly. But before I started my conversation with Carlos I have to mention there was a person who I can tell wanted to know what was going on and she kept staring at my direction so I said hi and waved. I haven't introduced myself yet. I asked Carlos if we can speak in his office and thats when I explained how difficult and frustrating my experiences has been since Ive gotten this lease in NY. You can tell when someone is truly interested in helping you and let me tell you Carlos was ready to go up and beyond for me but I didn't know it yet. Thats when he introduced me to one of the best loving, most genuine person I've ever met and her name is Lisa Caputo!! People remember her name cause she turned my situation into the best experience I have ever had. Lisa helped me not only get into a new vehicle but was so very patient, and truly listened to all my needs. Lisa also helped me lower my Insurance payment so i was able to get into my dream car. Lisa is truly a blessing to Hyundai and they should be very greatful to have her on their team. Because of Lisa and Carlos I will continue to be a hyundai customer and I will be only going back to the Lia Hyundai in Enfield CT. Thank you so much!

Cierra Ortiz

Aug 3, 2026

Google

Lisa is amazing!! She is very helpful and kind. She got us in a car with a great deals! Definitely look for her if you need help picking a great car.

Heather Gustafson

Jul 28, 2026

Google

This is our third car purchase from Lisa at Lia Hyundai of Enfield! She is wonderful and very helpful! We highly recommend her for your next car purchase!!

Kerry Norman

Jul 25, 2026

Google

Lisa was wonderful and was great with assisting us with purchasing our 2025 Palisade. I would definitely purchase another car from her!

William Pitt

Jul 23, 2026

Google

Lisa was an absolute pleasure to work with everything was taken care of in short order without lots of trips to see the sales manager and she had everything ready when I got there fantastic transaction and wonderful person to work with!

Sherri Nevins

Jul 23, 2026

Google

Lisa was great! She made the purchase of our new used car so easy for us. We highly recommend working with her!