Melissa Macri

Colin Dowd

May 19, 2026

Google

I have used this dealership to service two vehicles over the past two years, and I kept trying to give them another chance. At this point, I’ve had enough and would never recommend this dealership to anyone. I have had an issue with the tailgate on my 2025 model not functioning properly for over a year, and they still have not been able to fix it. At the end of March, I was told they were waiting on a loaner vehicle so a Hyundai field technician could inspect my car. Three weeks later, I followed up by email with the service department and received no response. I then called a week later and was told I had never even been added to the loaner list in the first place. At that point, I asked to speak with a manager. Melissa told me I had been given incorrect information, assured me I was now first on the list for the next available loaner, and said I should have one within two weeks. It has now been over three weeks since that conversation, and I still have not received any update from the dealership. So here we are, nearly two months after being told they were simply waiting on a loaner vehicle to schedule an appointment with a field technician. This is also on top of a previous “repair” attempt where they replaced the wire harness and told me the work would take two weeks. Instead, my vehicle was there for four weeks with virtually no communication or updates other than “we’re still working on it.” The lack of communication, organization, and follow-through from this service department has been extremely disappointing.

Anthony Zalowski

May 17, 2026

Google

5 star service from Melissa Macri! She helped my mom and she is straight up no diggity!!!!

lbd01352004

Nov 22, 2025

DealerRater

Id like to thank Michael Lockard for getting the issue with my car resolved!

lbd01352004

Nov 21, 2025

DealerRater

I’d like to thank Michael Lockard for getting the issue with my car resolved!

Matt Sterlein

Sep 11, 2025

Google

I would never recommend this place. I purchased a Hyundai Tucson Limited, and what I initially thought would be a smooth and pleasant deal quickly turned into one of the worst experiences I've ever had with a dealership. I brought the vehicle in within 1 week of having it due to a tapping noise that was present, hoping for a straightforward service visit. Instead, I was met with a dismissive and unpleasant attitude from the service department. The manager, Melissa could not have cared less. She was extremely cold and clearly had no intention of helping or even listening. Her condescending demeanor made it obvious that finding answers or offering real assistance was not a priority. At one point, I asked a service employee if I was being treated this poorly because I was seen as an annoyance his response? He chalked it up to being sleep-deprived. Unprofessional doesnt even begin to describe it. Ultimately, they told me that the noise was just a characteristic of the Tucson essentially calling it a defect but refusing to acknowledge it as something to fix. No further effort was made to investigate or resolve the issue. Out of frustration, I test drove two more Tucson vehicles at other dealerships, and to no surprise, they did not make the same tapping noise. Two different dealerships even confirmed I was misled and that this noise was not normal nor was evident on any other Tucson. I am genuinely shocked by the level of dishonesty and lack of care I experienced at Lia Hyundai. I will now have a car for a few years that winds up having an annoying noise especially in hot weather. I should have listened to the numerous negative reviews this business has already received. Their reputation, unfortunately, is well-earned. Again, I strongly caution anyone considering giving them your business. Never would I have imagined such a disappointing and awful overall experience.

Jenn K.

Aug 29, 2025

Yelp

Melissa and her team (especially Mike) are absolutely OUTSTANDING! The level of service, professionalism, and dedication they provide is unmatched. I truly can't say enough about the incredible work this service department. Thanks to my recent experience, I'm a Hyundai customer for life! I'll be raving about this place and sending all my friends and family their way.

Jennifer Kielbasa

Aug 29, 2025

Google

Melissa and her team (especially Mike) are absolutely OUTSTANDING! The level of service, professionalism, and dedication they provide is unmatched. I truly cant say enough about the incredible work this service department. Thanks to my recent experience, Im a Hyundai customer for life! Ill be raving about this place and sending all my friends and family their way.

Tiffani

Aug 8, 2025

Google

If you need servicing on your car, good god please take it anywhere else in town but here. We went in for a diagnosis and estimate to replace the throttle body on my husbands Genesis. Instead, we were given a $4000 quote for unrelated servicing, including 4 new tires. They refused to estimate the cost of the actual work needed until we agreed to replace the air filter (a $20 part and 1 min job they wanted $100 for). They intended to breadcrumb us for every single dollar they could before addressing the actual problem (even though the engine codes and car behavior told us what we needed to know already.) This was confirmed by the worst service manager ever - Melissa and their advisor Michael when I explained over and over again that a dirty air filter has nothing to do with our problem. Long story not so short, we didnt even make it the 7 minutes home without breaking down with the engine light on AGAIN after wasting over $200 with these people (for diagnosis we never got and an overpriced filter.) And after being told the car was running as designed. If you want an honest and kind mechanic, please consider Boscos. Our throttle body is now being replaced (with OEM parts) for less than 1/4 the cost of Lias BS quote. I truly believe running a business (aka SCAM) like this should be illegal and their employees desperately need retraining.

a w

Jul 12, 2025

Google

I am extremely disappointed by the service I received at Lia Hyundai of Enfield. My car is only about 5 years old, and I expected the professionalism and customer care you would hope for at any reputable dealership. However, what I encountered was far from that. From the moment I arrived, I was met with nothing but disrespect. Melissa Marci, a manager in the service department, made me feel as if I didnt deserve to be a customer. Her condescending attitude was not only uncalled for, but it was also degrading. It was as if she looked down on me for simply needing service for my car. I have never experienced such a level of unprofessionalism in any customer service environment, and frankly, it has left a lasting negative impact. I sincerely hope that she is held accountable for her disgusting actions. To add, the rest of the service staff displayed an equally shocking level of rudeness. The lack of courtesy and basic customer service was unbelievable. Its disheartening to think that a business like Lia Hyundai can employ individuals who treat their customers with such disdain. This experience was truly eye-opening, and I will be reconsidering ever coming back to this location for any future service. If you value professionalism, respect, and the basic principles of good customer service, I strongly suggest you look elsewhere.

Michelle Sicard

Feb 26, 2025

Google

Bought extended warranty for issues and now that we have one we are getting the run around. The most unprofessional car people we have dealt with. Mike and Mellisa the manager are running us in circles. Car is losing oil. After oil change and come back in 1,000 miles we were 3 quarts of oil low, they did a combustion cleaning which took a few days. We'll the problem continued, again charged us over 100$ to repeat oil change drive 1000 miles come back. We vide taped the dip stick this morning before we went because of how poorly we've been treated. Upon pick up there saying the gas cap was not on right and did an evap evaluation, saying we are only down 1/2 quart of oil (which is not true as we have the video this morning and a witness other then ourselves) THEN CHARGED US 180$ AND SENT US ON OUR WAY AGAIN! The manager said it's hyundais policy it's normal to burn up to 1 quart every 1,000 miles! Yet they performed the conbution cleaning already because we burned 3 quarts the first time. We know what there doing, there pushing it as far as they can so my extended warranty runs out. The guy mike at one point hung up the phone on me, and when I called back told me he thinks he lost the call. The manager said to me if it was burning over 1 quart in 1,000 miles we would replace the motor. IT ALREADY DID WHEN YOU DID THE CONBUTION CLEANING!!!! So now we have to go above them and fiqure out how to get this situation rectified! I will not stop untill justice is served. Stay away from this place terrible business! They were annoyed from the start. Can't wait to see there reply here on the reviews and there bullet crap clarifications.