Nikole Goodman

lbd01352004

Nov 22, 2025

DealerRater

Id like to thank Michael Lockard for getting the issue with my car resolved!

lbd01352004

Nov 21, 2025

DealerRater

I’d like to thank Michael Lockard for getting the issue with my car resolved!

Allie Brady

Mar 8, 2025

Google

1-Star Review Avoid Lia Hyundai of Enfield - Especially if you have engine issues (which these cars are known for) I had an awful experience with Lia Hyundai of Enfield, and I strongly recommend avoiding this dealership for service and repairs. 1. Horrible Communication & Service When I first called, I was told this would be a routine process (7-10 business days), and that Hyundai Corporate would provide a rental car once my case was submitted. That never happened. I received zero updates for 14 business days. They did not return my voicemails, text messages, or form inquiries submitted on their website. 2. Ignored My Main Concerns & Pushed an Unnecessary Repair Instead of addressing the actual engine problems that I dropped the car off for, the dealership claimed I needed a $900 starter replacement before they could even begin diagnostics. I was told that if an engine issue was found, the starter cost would be reimbursedbut after replacing the starter, they simply said, The car runs fine and refused to investigate further without charging more. 3. Refused to Properly Diagnose the Engine Despite my car stalling while driving, they never test-drove itonly ran it inside the shop. Of course, the engine wont stall while idling. They then claimed there were no error codes and refused to perform additional tests unless I paid extraeven though this is a known issue with Hyundai engines. 4. Dismissive & Unprofessional Staff When I initially dropped my car off, the service advisor wasnt even listening to my concernshe was playing a game on his phone. That should have been my first red flag. Eventually, Nikole Goodman was put on our case, who couldnt have been more snarky, uncooperative, and completely unfit for a customer service role. Google her name, and youll see the reviews. Hyundai would be wise to review their personnel. 5. Misleading About Warranty Coverage After everything, they told me Hyundai wouldnt cover the engine diagnostics anywayso why accept my car in the first place if they had no intention of diagnosing it? Final Thoughts: This dealership wasted my time, ignored safety concerns, and charged me for a repair that didnt address the real issue. Now I have a car that won't turn on, I paid $600 for, and it's not even worth that. If you need serious repairs, go somewhere else.

Rob

Feb 4, 2022

Google

By far one of the worst experiences I've ever had! My Santa Fe had an engine issue and was replaced under warranty. It was an engineering flaw that was corrected. However, Lia of Enfield who acts as the face of Hyundai, was reprehensible. I had the misfortune of dealing with the service manager Nikole who is incredibly rude in-person and especially on the phone, unprofessional, and was downright spiteful throughout the entire ordeal that spanned 6 months of my new car sitting in their side lot getting beat on by the weather. I was blatantly lied to about the status of my vehicle on a few occasions and about how I couldn't be given a rental, until push came to shove. Not to mention the other lies I was fed. Lia Hyundai of Enfield literally went out of their way to not help me. I will be warning everyone I come in contact with not to do business with Lia Hyundai of Enfield. The only good in this nightmare was the service rep Mike who, recognizing the bad situation I was in, was honest, helpful and took the time to walk to me through the issues they were having sourcing the parts. Thank you Mike.