Hector Morales

Michael Hoffman

Aug 20, 2026

Google

My experience started great, picked up a Pre-Owned Certified 22 Sonata Hybrid Limited. Beautiful car, drove smoothly, lots of excellent features, incredible gas mileage. As a delivery driver, I put close to 1,000 miles on my car every week. And after a couple of months, and about 10k-15k miles, the honeymoon was over. I began having overheating issues. I was told this was a common problem with these vehicles due to a faulty exhaust component that had a recall. Fair enough. The car was repaired at no cost to me and I went on my way. After another 10k-15k miles, the issue returned. I was told the part they replaced was faulty, and they replaced it again as well as some hoses. I was told, "this wasn't something they typically see" by the service advisor. So I took the car on my merry way. Another 10k-15k miles, and I was back in the shop with the EXACT same symptoms again. Starting to sense a pattern? This time it was inspected by the lead tech, and the EGR Cooler (I think?) and Thermostat assembly were replaced. it was repaired, again under warranty, and I was on my way. I am now 10k-15k miles past that point, and my car now sits again in the service shop with the same persistent cooling issues it's had since I bought it. Only this time, it's possibly the head gasket, and it may or may not be covered. It's become clear to me over the last 12 months, and 60k miles, that I was sold a defective product. One that I am now having issues having the repairs covered due to the milage, despite clearly being related to, the cause of, or a result of the same cooling issue that has plagued my car since purchasing it. While the service manager, Hector, has been nothing short of awesome in trying to help me navigate this dumpster fire, I can't say the same for the dealership or the product. First, and only Hyundai I'll buy or own.

Silvia Ambrosy

Jul 23, 2026

Google

Always very satisfied, I being with Hector Morales, for a while and 2 times with others. All good, but I trust Hector, wish him the best, hope we will see you on future time of my car services

Tom Sabin

Jun 26, 2026

Google

Once again Hector Morales assisted me in getting my vehicle serviced. He is proactive, polite and helpful. I have always felt like I was in good hands with him helping.

b7671

Jun 23, 2026

Google

Came in for a oil change and had some question about the heating zone selections in my Genesis. Hector researched the question and came up with the answer. Many Thanks...

Madeline Harris

Jun 19, 2026

Google

Hector Morales at Lia Hyundai in Hartford is VERY good at his job and he's a very nice guy, too! I feel like part of the Lia Hyundai family by the way I am greeted when I walk in. I feel extremely confident that my car is in the right place for the service it needs. I brought my car in for the regular scheduled maintanence and it was taken care of in just a few hours. Lia Hyundai doesn't jack up their prices and I wouldn't think of taking my car in for service anywhere else! Thanks, Hector - and everyone else at Lia Hyundai - for taking such good care of my car!!

Elva Delgado

Jun 8, 2026

Google

Professional service, Hector Morales always delivers the best of service.

Eric Ehmad

May 8, 2026

Google

Someone please coach Hector How to talk to customers in the service department. Seems like a nice guy in general probably woke up on the wrong side of the bed today.

Rudy Nelson

Apr 30, 2026

Google

I have been a customer of Lia Hyundai for almost 9 years, and I am very pleased with the excellent service provided. The attendant (Hector Morales) was very professional and explained everything that needed to be done including the cost. The wait time was longer than I anticipated, and he provided me with a ride home via Lyft. Such wonderful service can never be ignored. Lia Hyundai practices what they stand for i.e. excellent service.

Silvia Ambrosy

Apr 28, 2026

Google

Always very satisfied, I being with Hector Morales, for a while and 2 times with others. All good, but I trust Hector, wish him the best, hope we will see you on future time of my car services

Brenda E.

Apr 21, 2026

Yelp

I wish I could not give any stars to Lia Hyundai. I regret buying anything from them. The service staff Hector will not return my phone calls or respond to my emails. I have had my vehicle back for approximately 1 month. They put in a new engine and it has been a nightmare every since receiving it back. I left the dealer and made it approximately 3-4 minutes away before the engine overheating warning came on. I took it back they repaired the damages made by the mechanic. On March 21, oil had to be put in because it was low. Two weeks later I called back due to the vehicle cutting off while at a red light. The service person I spoke to told me if I did not like the service I could take my vehicle else where. I bought it from them they were familiar with the situation so I felt as if they need to fix it. On 4/20/26 the vehicle would not start. I called them 3 times and sent Hector an email and was not able to speak to anyone. DO YOURSELF A FAVOR DO NOT WASTE YOUR TIME WITH THIS DEALERSHIP!!! They smile in your face while you are in front of them and apologize for the inconvenience but that is as good as it get.