Venroy Allen

Christine Sheridan

Aug 7, 2026

Google

Bad Dealership and Experience, from the manager, Klodian Stringa, to the service technician, Venroy Allen, they do not value their customers or their time. I waited on a Saturday for over 2.5 hours for them to tell me they ordered the wrong part and did nothing to compensate me for my lost time. They even forgot to change my brake lights. This is after they approved my warranty coverage for my turbo malfunctioning on my first new car, the Tucson. Now my engine has failed and I am without a functioning car at 85K miles. This dealership picks and chooses what they will cover under your warranty and blame corporate when you challenge them about it. I would NEVER recommend the purchase of a Hyundai or going to this dealer unless you like to be taken advantage of.

WillneverbuyanotherHyundai

Aug 4, 2026

Cars.com

The very worst experience and customer service from management to service to the receptionist. Klodian Stringa, the manager, offered me NO solution to my engine failing at 85K miles because I could not produce every receipt for my oil changes. I am the original owner of a Hyundai Tucson and have already had warranty work covered by Lia Hyundai of Hartford. It appears they pick and choose what they want to cover on your warranty. BUYER BEWARE. I will NEVER drive another Hyundai again. This dealership needs new management from top to bottom. Venroy Allen, a service technician, does not drive a Hyundai if that tells you anything. He ordered the wrong part for my car, I waited for over 2 hours after not having the repair made and he also forgot to repair my brake lights. No apology or credit was given for my time wasted waiting on a Saturday. They do not care about their customers and it shows.

christinewontbuyanotherhyundai

Aug 4, 2026

DealerRater

A very BAD experience with the worst customer service from management to service to the receptionist. Klodian Stringa, the manager of Lia Hyundai, offered me NO solution to my engine not being covered by my warranty. I am the original owner of a Hyundai Tucson, this is my first new car and I bought this with the piece of mind that the warranty gave me at the time. However, when your engine fails at 85K miles and you cannot produce every receipt for every oil change on the vehicle, they will NOT stand by their warranty and will deny coverage or any wrong doing. This is AFTER they approved my turbo malfunction and needed warranty replacement. I will NEVER own another Hyundai again. This dealership needs new management top to bottom. BUYER BEWARE!! Venroy Allen, a service technician, doesn't drive a Hyundai if that tells you anything. He also forgets to order the correct parts and change brake lights. Employees Worked With: Klodian Stringa, Venroy Allen

Charles Teale

Jul 1, 2026

Google

The service representative I interacted with by the name of Venroy Allen was prompt, courteous and helpful.

Ewan Hayled

Jun 13, 2026

Google

Service Advisor Venroy kept me updated

Sergei Artamoshin

Jun 2, 2026

Google

I would like to express my special gratitude to Service Advisor Venroy Allen, who was able to identify the problem with the engine and arrange for its repair under warranty.

Susan Gagnon

May 26, 2026

Google

Venroy Allen was great to work with. I've had issues with oil consumption in my 2017 Santa Fe for 2 years and Venroy has been my advocate when dealing with Hyundai. I can't say the same about Hyundai. The manufacturer's technicians have done everything they can to avoid replacing my engine even after it was proven again and again that the engine should be replaced.

Bryanna Fye-King

May 19, 2026

Google

Venroy Allen was respectful and answered all questions of concern. I would state that the diagnosic test was pricey especially since I have a Hyundai owned vehicle.

Marvin Plaut

May 15, 2026

Google

Great service and people Venroy Allen did a great job Helpful and knowledgeable

David (Davey Z)

May 13, 2026

Google

Venroy Allen was excellent. He helped me tremendously and found a solution for me that wouldn't cost me many hundreds of dollars. Please give him a raise and/or a promotion.