Timothy Russo

Timothy Russo

Service Manager

Management

4.2(10 reviews)
5186312393[email protected]

Reviews

10

2022 NISSAN ROGUE SV Owner

Apr 16, 2026

CarfaxCarfax

My service with lia Nissan has always been the best between Dustin and the service manager Tim always go above and be on to make sure everything is taken care of with my vehicle and always treat me with respect and always go above and be on with me. I wouldn't go anywhere else and I do trust them with my vehicle to make everything is done that is suppose to be. If I had to rate Dustin and Tim along with the dealer ship it would be above 5

rmasterpolo

Apr 15, 2026

DealerRaterDealerRater

Absolutely horrible service department! Damaged our 4 month old Sentra (essentially brand new) when brought in for warranty issue and then tried to pass the buck onto another Nissan dealership! STAY FAR AWAY FROM THIS DEALERSHIP A ANY COSTS!

rmasterpolo

Apr 15, 2026

DealerRaterDealerRater

Absolutely horrible service department! Damaged our 4 month old Sentra (essentially brand new) when brought in for warranty issue and then tried to pass the buck onto another Nissan dealership! STAY FAR AWAY FROM THIS DEALERSHIP A ANY COSTS!

Rendano

Dec 18, 2025

Cars.comCars.com

They do good work. My car is nice & clean when I bring it home. Clean inside & out. No funny smells. Thank You all. m

Adam

Oct 1, 2025

Cars.comCars.com

This is the fourth consecutive Nissan (2017 Murano, 2020 Murano, 2023 Rogue, and now 2026 Rogue -- all "Platinum" trim level) that I've leased with the terrific folks at Lia Nissan of Colonie. All four experiences have been efficient and expedient, and I have always enjoyed the highest levels of customer service and satisfaction. It all starts with the expertise and knowledge of the general manager Dave Bertuch who always treats me with the utmost respect while putting together "the best possible deal." Then this particular leasing & delivery day (9/26/2025) continued with the sales associate Robert Challacombe and financial consultant Michael Dwarika. Robert spent a good amount of time with me reviewing the leasing process and then proceeded to show me everything I needed to know about the car itself, and Michael explained all the financial details and involved paperwork. All three gentlemen were excellent at their jobs, and I felt like they went "above and beyond" with how they treated me in creating a very smooth process. The entire experience was flawless, simple, and an absolute pleasure ! And I also need to mention service manager Tim Russo and his skilled staff, who have always taken very good care of me. All in all, I am happy to honestly and enthusiastically recommend Lia Nissan of Colonie !

Bill

Oct 1, 2025

DealerRaterDealerRater

Patrick was an excellent salesperson answered all my questions. Told me all I need to know about the Nissan Frontier show me all the stuff inside. I'm hoping I have a good relationship with Lia Nissan. I give him a 10

Adam

Oct 1, 2025

GoogleGoogle

This is the fourth consecutive Nissan (2017 Murano, 2020 Murano, 2023 Rogue, and now 2026 Rogue -- all "Platinum" trim level) that I've leased with the terrific folks at Lia Nissan of Colonie. All four experiences have been efficient and expedient, and I have always enjoyed the highest levels of customer service and satisfaction. It all starts with the expertise and knowledge of the general manager Dave Bertuch who always treats me with the utmost respect while putting together "the best possible deal." Then this particular leasing & delivery day (9/26/2025) continued with the sales associate Robert Challacombe and financial consultant Michael Dwarika. Robert spent a good amount of time with me reviewing the leasing process and then proceeded to show me everything I needed to know about the car itself, and Michael explained all the financial details and involved paperwork. All three gentlemen were excellent at their jobs, and I felt like they went "above and beyond" with how they treated me in creating a very smooth process. The entire experience was flawless, simple, and an absolute pleasure ! And I also need to mention service manager Tim Russo and his skilled staff, who have always taken very good care of me. All in all, I am happy to honestly and enthusiastically recommend Lia Nissan of Colonie !

Bill

Oct 1, 2025

DealerRaterDealerRater

Patrick was an excellent salesperson answered all my questions. Told me all I need to know about the Nissan Frontier show me all the stuff inside. I'm hoping I have a good relationship with Lia Nissan. I give him a 10

Harold Eaton

Apr 30, 2025

Cars.comCars.com

Always receive excellent service at this dealership. Make sure to ask for Ryan Myers when sourcing service work.

John

Apr 16, 2025

Cars.comCars.com

Quick and perfessional. Exceeded any and all expectations. Look for Brian he will take care of any needs.

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