William Boland

Anna Miller

May 8, 2026

Google

We worked with William Boland who was incredibly helpful and understanding!

Anna Miller

May 7, 2026

Google

We worked with William Boland who was incredibly helpful and understanding!

m p

Mar 20, 2026

Google

I went in a while ago for a free recall. They were just supposed to fix something quickly and then I’d be on my way. However they ran a diagnostic and then ended up giving me a $4000 plus bill. I was shocked and confused, especially because I don’t know a lot about cars. I let them do $800 of work and then brought the rest to my family member who is a mechanic. The main issue that was wrong with my car was that there was a leak in the muffler. Lia Toyota billed me over $3000 to fix that. My family member said they could fix it with $300 to $400. I understand that some profit needs to be made, but I guess my question is, why that much profit? If I did not have this family member to help me, I don’t know what I would have done.

Anonymous

Mar 16, 2026

Facebook

Stay away from TOYOTA About 2–3 years ago I leased a vehicle from them. When I picked up the car, I also purchased additional protection insurance for small scratches and damages. I made all my payments on time and returned the vehicle on time and without any issues. However, 3–5 months later they suddenly sent me an extra bill claiming there were small scratches on the vehicle. I explained that I had already purchased protection for exactly that situation, but they honestly didn’t seem to care at all. I asked for the inspection report or documentation showing the damage, and they never provided any report. On top of that, when I checked their system I noticed that some of my last payments were showing as unpaid, even though I had paid them on time. When I asked why, they said they “didn’t know.” Later it became clear that this was likely just preparation to justify the extra charges. I also paid a deposit when I first leased the vehicle, and they never returned it, claiming it was a “file fee.” Now, 2–3 years later, I’m still dealing with the consequences of this mess. I eventually paid the extra charges just to close the issue, but now that I’m applying for credit, their system still shows an unpaid balance. When I ask for documentation proving the debt was paid, Toyota’s call center tells me to wait 48 hours, and when I call the dealership they say “it’s not our problem.” That’s literally the response from their finance department. They are very helpful until they sell you the car. After that, they simply don’t care. If you don’t want to deal with unfair charges, missing paperwork, and irresponsible service, do yourself a favor and avoid this dealership. unprofessional!!! stayyyawayyyyy

Anonymous

Mar 16, 2026

Facebook

Stay away from TOYOTA About 2–3 years ago I leased a vehicle from them. When I picked up the car, I also purchased additional protection insurance for small scratches and damages. I made all my payments on time and returned the vehicle on time and without any issues. However, 3–5 months later they suddenly sent me an extra bill claiming there were small scratches on the vehicle. I explained that I had already purchased protection for exactly that situation, but they honestly didn’t seem to care at all. I asked for the inspection report or documentation showing the damage, and they never provided any report. On top of that, when I checked their system I noticed that some of my last payments were showing as unpaid, even though I had paid them on time. When I asked why, they said they “didn’t know.” Later it became clear that this was likely just preparation to justify the extra charges. I also paid a deposit when I first leased the vehicle, and they never returned it, claiming it was a “file fee.” Now, 2–3 years later, I’m still dealing with the consequences of this mess. I eventually paid the extra charges just to close the issue, but now that I’m applying for credit, their system still shows an unpaid balance. When I ask for documentation proving the debt was paid, Toyota’s call center tells me to wait 48 hours, and when I call the dealership they say “it’s not our problem.” That’s literally the response from their finance department. They are very helpful until they sell you the car. After that, they simply don’t care. If you don’t want to deal with unfair charges, missing paperwork, and irresponsible service, do yourself a favor and avoid this dealership. Unprofessional and very bad !!! stay away!!!

Anonymous

Mar 16, 2026

Facebook

Stay away from TOYOTA About 2–3 years ago I leased a vehicle from them. When I picked up the car, I also purchased additional protection insurance for small scratches and damages. I made all my payments on time and returned the vehicle on time and without any issues. However, 3–5 months later they suddenly sent me an extra bill claiming there were small scratches on the vehicle. I explained that I had already purchased protection for exactly that situation, but they honestly didn’t seem to care at all. I asked for the inspection report or documentation showing the damage, and they never provided any report. On top of that, when I checked their system I noticed that some of my last payments were showing as unpaid, even though I had paid them on time. When I asked why, they said they “didn’t know.” Later it became clear that this was likely just preparation to justify the extra charges. I also paid a deposit when I first leased the vehicle, and they never returned it, claiming it was a “file fee.” Now, 2–3 years later, I’m still dealing with the consequences of this mess. I eventually paid the extra charges just to close the issue, but now that I’m applying for credit, their system still shows an unpaid balance. When I ask for documentation proving the debt was paid, Toyota’s call center tells me to wait 48 hours, and when I call the dealership they say “it’s not our problem.” That’s literally the response from their finance department. They are very helpful until they sell you the car. After that, they simply don’t care. If you don’t want to deal with unfair charges, missing paperwork, and irresponsible service, do yourself a favor and avoid this dealership. stayyy away!!! not professional

Anonymous

Mar 16, 2026

Facebook

Stay away from TOYOTA About 2–3 years ago I leased a vehicle from them. When I picked up the car, I also purchased additional protection insurance for small scratches and damages. I made all my payments on time and returned the vehicle on time and without any issues. However, 3–5 months later they suddenly sent me an extra bill claiming there were small scratches on the vehicle. I explained that I had already purchased protection for exactly that situation, but they honestly didn’t seem to care at all. I asked for the inspection report or documentation showing the damage, and they never provided any report. On top of that, when I checked their system I noticed that some of my last payments were showing as unpaid, even though I had paid them on time. When I asked why, they said they “didn’t know.” Later it became clear that this was likely just preparation to justify the extra charges. I also paid a deposit when I first leased the vehicle, and they never returned it, claiming it was a “file fee.” Now, 2–3 years later, I’m still dealing with the consequences of this mess. I eventually paid the extra charges just to close the issue, but now that I’m applying for credit, their system still shows an unpaid balance. When I ask for documentation proving the debt was paid, Toyota’s call center tells me to wait 48 hours, and when I call the dealership they say “it’s not our problem.” That’s literally the response from their finance department. They are very helpful until they sell you the car. After that, they simply don’t care. If you don’t want to deal with unfair charges, missing paperwork, and irresponsible service, do yourself a favor and avoid this dealership.

Rauf Ziya

Mar 16, 2026

Google

Stay away from this dealership. About 2–3 years ago I leased a vehicle from them. When I picked up the car, I also purchased additional protection insurance for small scratches and damages. I made all my payments on time and returned the vehicle on time and without any issues. However, 3–5 months later they suddenly sent me an extra bill claiming there were small scratches on the vehicle. I explained that I had already purchased protection for exactly that situation, but they honestly didn’t seem to care at all. I asked for the inspection report or documentation showing the damage, and they never provided any report. On top of that, when I checked their system I noticed that some of my last payments were showing as unpaid, even though I had paid them on time. When I asked why, they said they “didn’t know.” Later it became clear that this was likely just preparation to justify the extra charges. I also paid a deposit when I first leased the vehicle, and they never returned it, claiming it was a “file fee.” Now, 2–3 years later, I’m still dealing with the consequences of this mess. I eventually paid the extra charges just to close the issue, but now that I’m applying for credit, their system still shows an unpaid balance. When I ask for documentation proving the debt was paid, Toyota’s call center tells me to wait 48 hours, and when I call the dealership they say “it’s not our problem.” That’s literally the response from their finance department. They are very helpful until they sell you the car. After that, they simply don’t care. If you don’t want to deal with unfair charges, missing paperwork, and irresponsible service, do yourself a favor and avoid this dealership.

Todd Krokowski

Mar 4, 2026

Google

Working with Bill Boland was a pleasure. All of the pricing information was transparent and he was very responsive to questions. The finance staff had me taken care of before I came back to pickup my vehicle and I was in and out of the dealership in about 30 minutes.

Sanjay Goel

Dec 23, 2025

Google

I wanted to share my experience working with Lia Toyota or Colonie. I was very happy working with my agent Bill Boland. He was very clear, fair, and honorable. The process was very easy - we worked mainly via email with a couple of visits and he made it very simple and efficient for us. Wish you Happy Holidays Bill!