Dan Parrotte

Martin P.

Jul 11, 2026

Yelp

I want to compliment Christa Gentile. We first met her this past Sunday when we stopped in to look at 2 cars that were on your website. As it turned out both were rentals and kind of stripped down - not what we were looking for. Knowing what features we wanted, instead of just losing a sale, Christa suggested a different vehicle. It was at a higher price than we wanted to spend but Christa did a great job explaining features and what options the vehicle offered. We had been looking for a straight gas vehicle but Christa's explanations and wonderful personality had us interested. We went over some numbers and, it total, they ended up being too much for our budget. This was a used 2023 Rav4 SE. No offense, but I knew you had marked it up from the price you bought it for - as any good business person does - so, I told Christa if we could play with numbers a bit - we might end up buying your vehicle (my wife wanted a Honda CRV but Chrita was very persuasive) Anyway, Christa was able to convince one of your Sales Manager to come down a little bit - not as much as we had wanted but she showed good faith. We agreed to purchase the vehicle which would not have been the case without Christa's sales ability. We came back today to pick up the vehicle today and had an appointment to pick up at 6:00 PM. We had another appointment at about 6:30 somewhere else so we arrived at about 4:45. Even though we were early, Christa accommodated us and got the paperwork expedited and we got that all signed. Then we had to wait for the "finance guy". Again, we had an appointment at 6:00 and were were hoping he could get us in early. I had mentioned to Christa that we had absolutely no interest in ANY aftermarket warranties and we just wanted to sign the final papers and leave. Anyway, we had to wait for our 6:00 appointment - solely to wait for Kalil. When it went past 6:00 I went his cubicle and said I just wanted to sign and go and I reiterated - twice - that I had not interest in any warranties and that he was running late and that I was annoyed and had to leave. I chased him TWICE and he said he was getting together some coverage info to discuss with me. I told him AGAIN I dis not want any of it! I just wanted to sign and go! Finally, at 6:30, he came to our table, knowing that I was already VERY annoyed at him being late and holding us up, AND HE PROCEEDED TO TRY TO SELL ME SOME WARRANTIES! Perhaps he is brain injured but when I had already told him no warranty interest stop selling! Listen to the customer!!! With a bit of an attitude he presented some additional paperwork I needed to sign/initial - none of which could not have been presented by Christa - or anyone else! He just wanted the opportunity to try to up sell me! LISTEN TO YOUR CUSTOMER! When he came to the table he never introduced himself to my wife and me, he just went into sales mode. After the paperwork was done he picked himself up, turned around, and walked away! HOW RUDE! No thank you. No congrats on your purchase, no hope to see you again in future. Just walk away. Kalil is the most unprofessional person I have ever dealt with and I am in my 70's! In future, since we like Christa a lot, I will consider purchasing additional vehicles from you BUT never if Kalil has anything to do with sales/service. You are very lucky to have someone as talented as Christa working for you. If not for her efficiency you would not have had this sale. She deserves an award - and Kalil should be fired. Lastly, Dan in the Parts Department is a super star. He definitely understands what good customer service is and he is an absolute pleasure to deal with.

Mike R

Jun 25, 2026

Google

2022 4Runner TRD Pro had a that shake in steering wheel at times on highway. Service Director (Richard Grugan) and Service Manager (Dan Parrotte) both took test ride with myself. They both went out of their way to evaluate and to fix the problem. Thank you both Mike Rendine

Leanne Adams

Oct 14, 2025

Google

Art Palazzolo is a friendly service advisor and always helps explain any details regarding service for my vehicle during my visit. Dan Parrotte takes the best care of my car. It is hard to find trustworthy technicians these days, and I appreciate the knowledge and honesty they offer.

Donna P.

Oct 2, 2025

Yelp

I am traveling from Florida and it was time for a tire rotation. While there I asked a question about our Tow Brake Assist and was pleasantly surprised when my Service Writer, Chris, called over a tech expert, Dan, to help me with my questions. I have been buying Toyotas for over 20 years and this was one of the most professional shops I have been in. Once my car was actually in Service area they called me in to meet the Tech working on my car, David, and once again I was met with complete professionalism. If I lived in the area I would always feel comfortable bringing my car to Lia Toyota for Service work.

Jim Campbell

Jul 23, 2025

Google

Shout out to service director Richard Grugan and shop forman Daniel Parrotte for quickly fixing an issue with my 2024 Rav that popped up at 6:30 in the evening. Great service!

RSA

Jul 4, 2023

DealerRater

The service staff took care of my concerns in a timely and professional manner. I recommend this well trained service team.

Andrew

May 20, 2023

DealerRater

Very good dealership for the large size! Second truck that i have bought from the.