Richard Grugan

Erin Madden

Aug 2, 2026

Google

Rick, the head of the services department, was very kind and understanding. We left feeling very satisfied with repairs and total cost.

Dave Stewart

Jul 17, 2026

Google

Sarah Richard’s was a pleasure to work with during my visit to get a DMV vehicle inspection

Mike R

Jun 25, 2026

Google

2022 4Runner TRD Pro had a that shake in steering wheel at times on highway. Service Director (Richard Grugan) and Service Manager (Dan Parrotte) both took test ride with myself. They both went out of their way to evaluate and to fix the problem. Thank you both Mike Rendine

Prinkle Sharma

Apr 10, 2026

Google

I had a bit of a mixed experience initially, but I truly appreciate how the team handled everything in the end. From the start, the repair process itself was very efficient. After inspection, the required part was sourced within a day, and I was asked to bring the car in the very next day for the repair; that level of promptness was impressive. The day I dropped off my car for the repair, they arranged an Uber for me to get home, and once the car was ready, they again arranged transportation back to the service center, which I really appreciated. After the repair, when I picked up my car, I realized that my original air deflector for the panoramic sunroof was missing. When I returned, there was some initial confusion, and it took a bit of back-and-forth to clearly identify the issue. However, once I connected with the Fixed Operation Manager Rick Rugen, everything was handled seamlessly. He and the technician Chris understood the concern, took ownership, resolved everything the same evening and had the car ready for the pick up the following day. I also appreciated that a loaner vehicle was offered during the process. While there was a small hiccup, what truly stood out was the teams responsiveness and willingness to make things right. That level of accountability and customer care goes a long way. Thank you to the entire Lia Toyota of Colonie team (service advisor, technician, and manager) for ensuring everything was resolved properly.

Joseph Sacco

Mar 25, 2026

Google

Scheduling access for this appointment was impressively quick/next day. Richard Grugan was service provider, apologized for renovations of service area and escorted me to revised waiting area. Service was completed quickly and Richard applied discount coupon without asking.

Michele Brumsey

Feb 18, 2026

Google

Sarah Richard’s was very helpful, informed, and kind. However, the service scheduler whose name I did not get when I called to set up the appointment was snippy and rude. I decided to proceed and see how the service tech was. This was my first time working with Lia. The car was purchased and maintained there, but I am the new owner. Sarah was great! And I love my Avalon.

jollyjew1

Oct 14, 2025

DealerRater

Staff was professional and friendly- service done in a reasonable time- service advisor Marinda was helpful and efficient Service manager Rick explained to me what was involved in taking care of a problem on 2015 Camry was appreciated and I scheduled appointment to take care of it

Celia

Oct 9, 2025

Cars.com

Richard Grugan was my service advisor and they did a great job. They caught some brake work that was needed.

Doteski

Oct 4, 2025

DealerRater

Always have a great experience at Lia Toyota of Colonie. The automotive technicians have done great work and Rick Grugan has always been friendly. The dealership is clean and service is easy!

Celia

Sep 22, 2025

Cars.com

Richard Grugan was the service advisor for an admittedly simple but crucial job. I had acquired a nail in a fairly new tire that exited as I was driving up a highway exit ramp. I opted to drive the car to Lia for the patch on a Monday morning rather than risking a roadside job from the AAA person. I drove away comfortable that it had been done right.