Thomas Pottenburgh

Cars2

Jun 10, 2026

DealerRater

Tom my salesman was a breath of fresh air when buying a car! Would recommend to everyone I know!

Cars2

Jun 9, 2026

DealerRater

Tom my salesman was a breath of fresh air when buying a car! Would recommend to everyone I know!

Bev Barnett

Jun 5, 2026

Google

Tom Pittsburgh worked closely with us from start to finish. He took the time to answer our many questions, give us good advice and willingly worked around our schedules.

J D

Mar 10, 2026

Google

Purchased a 2nd Tacoma from Lia due to Tom Pottenburgh in sales. He made it so easy and straightforward to get the truck. As a repeat buyer he also gave me a good deal!

Chad Bohnet

Feb 15, 2026

Google

Great overall experience with the purchase of a new Tundra. Thanks to Thomas Pottenburgh for a stress free sale!

Jay Goodnow

Oct 15, 2025

Google

Tom is a pro, he has been in the business for over 30 years and knows how to help you find the vehicle you want. When you go to Lia, ask for Tom.

Big Deal

Sep 5, 2025

Google

This review is long overdue but the point is still valid. I bought a used Tundra from Lia Toyota of Colonie through a salesman named Mr. Thomas Pottenburgh. It was a bright sunny day when I arrived to view the truck. Once the basic met and greet were complete, I was told the truck was being washed. At the time, I didnt think anything of it other than he wanted the truck clean for my viewing, which I appreciated. The truck was pulled up front dripping wet. I walked around it and noticed one scratch in the passenger door which was through the paint. We went inside to his office and upon our discussion, I requested $100 off so I could apply it towards getting the scratch repaired. I was told by Mr. Pottenburgh, no, the price is the price. As most used vehicles were selling at a premium, my only choice was to purchase it or get up and leave. I opted to purchase the truck and returned a few days later to pick it up. On this day, it had just finished raining so naturally the truck was wet again. I attached my plates and off I went to my residence four hours away. The following day I was getting ready to wax the truck and thats when I saw five dents in the hood. Naturally I was upset as I can only assume this is why the truck was shown covered in water because it is near impossible to see the dents with droplets of water laying on the hood. It is my opinion, the dealership and/or the salesman knew of this issue. In weighing out my options and considering I couldnt get $100 dollars off for the door scratch, I knew this repair would be refused as well. I took the truck to two different body shops and was told its from hail damage, which I did not drive through coming home. I elected to have a local Toyota dealer make the repairs which cost me $380.63. No surprise, I never look forward to any sort of automobile purchase. This dealership transaction only confirms my belief. Lesson learned.

Caroline Evers

Aug 5, 2025

Google

Today I had the pleasure of working with Tom P to purchase a 2025 RAV4! He was super welcoming and was patient with me as I made my decision. He helped me understand my options and never put any pressure on me. I also worked with Andrew S, who helped me to understand my vehicles functions. He answered all my questions and was super kind. Highly recommend!

Jon Conover

Jul 18, 2025

Google

Outstanding experience with a qualified staff, always willing to help and never felt any pressure whatsoever. Very cordial and made me feel very comfortable. I would specifically like to thank the salesman Tom Pottenburgh. Tom is an outstanding salesman and really understands how to deal with people. Andrew was outstanding and showing me the vehicle and really has a good disposition for dealing with his customers. Tom is an outstanding salesman and should be commended for a great job and dealing with customers. I really felt comfortable with him and I feel that I dont wanna go anywhere else to buy a car in the future.

Crystal Stoddard

May 21, 2025

Cars.com

My experience with Tom was amazing. The process was seamless, no pressure and he was respectful of my question and time I highly recommend him to anyone.