Adam Drollett

the glad machine

Aug 5, 2026

Google

Adam and his team at Lia Toyota really took care of my dad, an 87yr old veteran who was buying this first new/ used car in 50 years. The car had a few hiccups early on, and Adam and his team ( namely Tom Hughes and Caroline Donnelly ) made sure that everything was taken care of. A+ Service.

Anonymous

May 13, 2026

Facebook

They installed a damaged oil filter in my vehicle that caused a massive oil leak. I took it back and they said the leak was coming from the engine; the car had never leaked oil before so I took it to another shop where they pulled out the oil filter installed by Lia and found the O-ring was damaged. They installed a new one and replaced the oil. It has never leaked a drop since then. I took the damaged O-ring and paperwork back to Lia and was told they would compensate me for the extra oil change due to their service mistake. The check never came so I called Caroline Donnelly, the service manager, and she told me the check was on the way. It never came and she has ghosted me. The general manager, Adam Drollett, did not respond to my email. Where I come from that is called being jagoffs.

Robert

May 13, 2026

Google

I had an oil change and other more extensive work done at Lia. Immediately after my car developed a massive oil leak. It had never leaked oil and I returned to Lia, where they told me I had a leak coming from the engine, and that they had checked their work and it was not due to the oil change. I took it to another shop and they discovered the oil filter had a damaged o-ring that caused the leak. I took the paperwork from the shop and faulty o-ring back to Lia and was told they would compensate me for the oil service done at the other shop. Well, I waited and the check never came. I contacted the service manager, Caroline Donnelly, and she assured me the check was coming. It never did. I contacted her again and she ghosted me, and the general manager, Adam Drollett, never replied to my email. I gave gave them thousands of dollars of business before this incident. No more. So disappointed to be lied to by Lia.

Ophelia

Apr 30, 2026

Google

Just the facts. Long time, loyal customer who has an older but well maintained toyota. Historically, they were overpriced compared to some local shops, but at least my vehicle came out in good condition and repairs were reliable. But over the last couple of years, issues with my vehicle were missed - like the frame rot that would trigger it to fail inspection. The final straw...my vehicle went in for an oil change (this is the only repair shop to change my oil since I move here more than a decade ago). While attempting to drain my oil, they stripped the drain plug, which broke part of the oil pan. I was called and told my $60 oil change was now a $1000 bill and I could only have it repaired there or towed elsewhere because there was zero oil in my vehicle now. After a lot of back and forth, I got a discount to just $600+ dollars. Didn't take any accountability, just blamed my vehicle's age - something that was never an issue until they broke something. Never once was I cautioned that there were any concerns that if they changed the oil xyz might happen. Only time I got to hear from their General Manager Adam Drollett is after a complaint was lodged with BBB. We are DONE. Won't be back. Not to buy a new vehicle or to have our vehicles repaired.

Carl Ketchen

Mar 25, 2026

Google

I am so glad that Tom was my final sales person. Great Job Tom and Adam.

Carl Ketchen

Mar 24, 2026

Google

I am so glad that Tom was my final sales person. Great Job Tom and Adam.

JoAnn Smith

Mar 8, 2026

Google

Sam Doucette, Service Advisor, was highly responsive and helpful! The repair matter has been complicated and a little frustrating but I appreciate that Sam, Carolina and Adam all took the time to communicate well with me. Thanks!

Jeffrey Metcalf

Oct 29, 2025

Google

Thank you Adam, Paul, Zach an Alyssa at Lia Toyota Northampton for going over an above on customer service to help me into the truck Ive always wanted an dreamed of highly recommended this team an business to anyone!!

Janet Caswell & Ferna Shrewsbury

Sep 22, 2025

Cars.com

Our experience at Lia Toyota in Northampton was EXCELLENT! Starting w/Jeremy Pease & including Adam Drollett, Dominick & Jason Shiles was fun & informative! Very happy with the professional staff as we purchased our first new car in many years. Jeremy was extremely attentive in explaining all the MANY bells & whistles on the Corolla Cross, which we are loving! Definitely happy to recommend Jeremy & Lia Toyota to anyone looking for a new car!