Caroline Donnelly

the glad machine

Aug 5, 2026

Google

Adam and his team at Lia Toyota really took care of my dad, an 87yr old veteran who was buying this first new/ used car in 50 years. The car had a few hiccups early on, and Adam and his team ( namely Tom Hughes and Caroline Donnelly ) made sure that everything was taken care of. A+ Service.

B R

Jun 10, 2026

Google

The Tech Advisor Scott was extremely disrespectful, unprofessional, and even swore at my fiance. He “Assumed” something caused the problem to my vehicle and then after stating it wasn’t, he then agreed with me it didn’t cause the problem because he tried saying at first my tint caused my window regulator to bend and that’s still from him ASSUMING, (issue started happening a year after i got the tint). Unless you can show me how a piece of vinyl film bent an internal metal regulator, I expect this to be covered under my factory warranty. So what i’m getting is they tried refusing warranty work and couldn’t prove or even know what caused it to bend at all, Also It’s a brand new truck. Make it make sense… a simple warranty fix turned into a big problem now. The manager Caroline was a big help, she was very nice to me and has been helping and understanding with the situation, and it will get taken care of. 5 stars for the management team at Toyota, 0 for the employee.

Elizabeth Kingsbury

May 23, 2026

Google

Caroline Donnelly took care of me when I pulled in. Friendly, professional and everything went very smoothly.

Anonymous

May 13, 2026

Facebook

They installed a damaged oil filter in my vehicle that caused a massive oil leak. I took it back and they said the leak was coming from the engine; the car had never leaked oil before so I took it to another shop where they pulled out the oil filter installed by Lia and found the O-ring was damaged. They installed a new one and replaced the oil. It has never leaked a drop since then. I took the damaged O-ring and paperwork back to Lia and was told they would compensate me for the extra oil change due to their service mistake. The check never came so I called Caroline Donnelly, the service manager, and she told me the check was on the way. It never came and she has ghosted me. The general manager, Adam Drollett, did not respond to my email. Where I come from that is called being jagoffs.

Robert

May 13, 2026

Google

I had an oil change and other more extensive work done at Lia. Immediately after my car developed a massive oil leak. It had never leaked oil and I returned to Lia, where they told me I had a leak coming from the engine, and that they had checked their work and it was not due to the oil change. I took it to another shop and they discovered the oil filter had a damaged o-ring that caused the leak. I took the paperwork from the shop and faulty o-ring back to Lia and was told they would compensate me for the oil service done at the other shop. Well, I waited and the check never came. I contacted the service manager, Caroline Donnelly, and she assured me the check was coming. It never did. I contacted her again and she ghosted me, and the general manager, Adam Drollett, never replied to my email. I gave gave them thousands of dollars of business before this incident. No more. So disappointed to be lied to by Lia.

Fernando Batallas

Apr 17, 2026

Google

I've been going to Lia's Toyota for a few years now the staff is good very knowledgeable and helpful, behind a great staff there is a great leader ... Caroline (service manager) is amazing very helpful knowledgeable and very easy to talk to.

Shepard Forman

Dec 1, 2025

Google

Csroline Donnelly was very responsive to My needs during a recent inspection and service visit. It was a pleasure to work with her and that I can count on the same friendly and efficient response at Lia Toyota.

YL

Nov 22, 2025

Cars.com

Excellent service department. Courteous and knowledgeable staff. Very busy, make sure to arrive by 2pm.

Maggie Magrath

Nov 18, 2025

Google

Caroline Donnelly was very helpful, making sure my car service was completed in a timely manner.

Craig Felton

Aug 18, 2025

Cars.com

Dores Bounphasaysonh at Lia Toyota in Northampton, Massachusetts, demonstrated superior understanding of my needs when my new Toyota was towed to the dealership following a collision. She was professionally friendly and supportive and assisted me in making the right decisions in negotiating procedures with my insurance company and then with the diagnosis of the damage that had been done to my car. Her positive manner and awareness of the stress I was feeling really helped me in a very difficult time. Dores Bounphasaysonh is an exceptionally fine person and Lia Toyota is fortunate in having her on the staff. I cannot thank her sufficiently. Craig Felton