Lindsay Heart

heatherrose30

May 30, 2026

DealerRater

Took 3 hours to get an oil change. Told me it would be 1 hour 45 minutes. Don't believe them. Don't trust them.

Theo Black

Feb 19, 2026

Google

No one tried to sell me a bull crap Diamond Platinum plan in case my ride explodes. My experience was quite normal and I really appreciated that. Also I got a minivan and the Dealer (Fran) worked very very hard to help me turn the soccer dad machine into a Tron Disco Jerpney machine. Seriously. I have a Sienna with neon lights and an xbox in it. It’s quite silly. I did get there care plan but they did not try to hustle me with weird manipulative tactics and fear mongering. They described it like it’s apple care and I got what I wanted. It was a normal sales experience at the Toyota dealer! So a nod to Fran who sold me the ride, Lindsay for talking me into choosing the ride and Ally for selling me Toyotacare. So yes, they get tge five star katana award from me.

Theo Black

Feb 19, 2026

Google

No one tried to sell me a bull crap Diamond Platinum plan in case my ride explodes. My experience was quite normal and I really appreciated that. Also I got a minivan and the Dealer (Fran) worked very very hard to help me turn the soccer dad machine into a Tron Disco Jerpney machine. Seriously. I have a Sienna with neon lights and an xbox in it. Its quite silly. I did get there care plan but they did not try to hustle me with weird manipulative tactics and fear mongering. They described it like its apple care and I got what I wanted. It was a normal sales experience at the Toyota dealer! So a nod to Fran who sold me the ride, Lindsay for talking me into choosing the ride and Ally for selling me Toyotacare. So yes, they get tge five star katana award from me.

chkelley

Dec 4, 2025

DealerRater

Overall the service is great. It has been 5 months since the replacement molding was ordered for my panoramic sunroof. Please explain why new one cant be sent directly from factory where new models are manufactured.

chkelley

Dec 4, 2025

DealerRater

Overall the service is great. It has been 5 months since the replacement molding was ordered for my panoramic sunroof. Please explain why new one can’t be sent directly from factory where new models are manufactured.

Theresa Labato

Dec 1, 2025

Google

Very positive experience. My go-to service advisor Lindsay Heart always provides professional and courteous service. I always schedule my service appointments when I know she will be there. Over many years Ms. Heart has provided me EXCELLENT guidance in the maintenance of my car. In addition to her professional expertise, I value her kindness and patience in explaining what I need to have done to keep my car in good shape.

vermontbeth1

Nov 9, 2025

DealerRater

Always received great service from Lindsey and Dores. Knowledgeable and return calls promptly. Always have a smile and friendly words. Great asset to LIA!!!

vermontbeth1

Nov 9, 2025

DealerRater

Always received great service from Lindsey and Dores. Knowledgeable and return calls promptly. Always have a smile and friendly words. Great asset to LIA!!!

Dennis Murphy

Oct 30, 2025

Google

From the moment I contacted Lia Toyota in Northampton, I knew I would have a positive experience. Lindsey was so friendly and helpful with any questions I had. This was my first scheduled service on my new Rav4. Sam greeted me in a very pleasant and professional manner. He went above and beyond to help me with a couple questions I had. He took the time to explain in detail the resolve of my concerns. He then shared his experience to try and adjust my GPS glare problem. I left knowing I made the perfect choice for my future scheduled services.

Holland Hoagland

Oct 5, 2025

Cars.com

Lia Toyota dealership provides ease of service for my Corolla; efficient and friendly; easy to make appointments