Michael Berard

Eileen Kennedy

Jul 12, 2026

Google

Michael Berard is a great service provider.

Paul Hill

Jul 5, 2026

Google

I own a 2024 Toyota Tundra, I brought it to Lia Toyota April 6, 2026 with water intrusion into the passenger side cab. I was given Michael Berard as my service representative. Michael was outstanding in keeping me informed of the status of my truck. The truck was leaking through the seem of the fire wall factory related leak. My truck finally got completed on June 26th, Michael was always polite, professional and always returned and took my phone calls. I’ve had many new vehicles all makes and models that needed service and never have I had a service representative like Michael Berard. He is a true asset to the Lia Toyota family. Thank you Michael for your assistance. Paul Hill

H Fong

Jun 16, 2026

Google

I've had Lia Toyota Northampton service my vehicle ever since I purchase it nearly 15 years ago at the dealership, and the service advisors and mechanics/technicians have kept my car running smoothly. My most recent visit was for my car's annual inspection and for tire rotation. The advisor Mike Berard quickly checked me in, answered questions I had about the general condition of my car, and gave me estimates on cost and how long it would take to service my vehicle. A little over an hour later, he found me in the customer work space, let me know that my car checked out fine, gave me a summary of the work that was done, and even let me know that the service technician had mistakenly drained my oil, rather than merely checking it, but that the oil had been replaced without charge. And, because I had purchased my tires at Lia, the tire rotation was free. Mike was terrific, professional and efficient, and the person who handled my payment and paperwork was friendly and courteous. Another satisfying experience with Lia Toyota service department!

Lisa Godard

May 5, 2026

Google

Michael Berard made sure I was taken care of to ensure my truck was all set knowing if be driving a long distance alone. Thank you!

Charles Samson

Mar 11, 2026

Google

Michael Bernard gave me excellent service and gave me a lot of information on how to take better care of my Toyota Camry.

Caroline Donnelly

Jan 21, 2026

Google

Michael Berard was very helpful!

Dawn Smith

Jan 21, 2026

Google

Great experience with the service department at Lia. Mike Berard was my service department guy, very friendly and knowledgeable.

Woodstar Clift

Jan 4, 2026

Google

Michael Berard met me right away when I pulled in and walked me through everything. That’s the kind of service I like to experience, and expect to pay for, at the dealership.

Woodstar Clift

Jan 4, 2026

Google

Michael Berard met me right away when I pulled in and walked me through everything. Thats the kind of service I like to experience, and expect to pay for, at the dealership.

Mike Caney

Dec 21, 2025

Google

Mr. Berard provided excellent and timely service and future service suggestions.