Reviews
3Anonymous
May 22, 2025
FacebookHorrible customer service. My car was part of the wide known white paint peel issue. I started my case process back in April of 2024. They suggested a repair shop (Fort Hill Collision) to get my estimate done on the paint repairs. I went there and got my quote from them on April 18th 2024… months went by and I never heard anything. They told me it takes a while. I waited a few more months and called back and they said the customer service program already ended and it’s too late to be covered. I had told them I already started this process and got the estimation like they said to do. They told me they never received anything!! I had to call the repair shop and ask for them to resend the email and they attached me in the email as well, which had the original date of April 18th 2024… which now it’s February 19th 2025. I had had more peeling since April 18th and Caroline Donnelly told me that that’d do another estimate and get it all painted at once. Well the new estimate got DENIED. Caroline lied. She knew it wasn’t possible but told me it was. She then ignored all my emails and voicemails and never contacted me again. I reached out to Myron the general manager and sent an email and called and left a message to call me about my experience with my issues and lack of customer service from his employees (Caroline Donnelly and Joseph Kupec) and heard NOTHING. The only employee that was kind and did their job and kept me informed was the rental guy, Michael Hadley… and the only thing Toyota did right was recommend Fort Hill Collision to do the work on my car, they did an amazing job.
2013 TOYOTA TUNDRA DOUBLE CAB SR5 Owner
Feb 16, 2024
CarfaxService manager is wonderful. She solved my problem within a few hours. She gets 5 stars. Service advisor Michael is not. He gets 1 star. He emailed me once and never responded to any of my emails. He does not answer or return calls. Had my vehicle towed over on a Tuesday and picked it up several days later. Michael had not even called my extended warranty company to see if the problem was covered.
Cgeorgen
Jul 25, 2021
DealerRaterToyota was great, my truck was ready on time, the staff was knowledgeable and friendly. The rental was also in great shape and I had no problems.